Senior Customer Success Partner – Industrial Vertical (US Remote) – brighthush

About brighthush

At brighthush, we believe that the future of work is built on trust, transparency, and data‑driven decision making. As a global leader in background screening and occupational health solutions, brighthush empowers Fortune 100 and Global 500 brands to protect their people, assets, and reputation. Our mission is to deliver mission‑critical services that help our clients mitigate risk, comply with regulations, and create safer, more inclusive workplaces. With a culture rooted in empathy, integrity, and continuous learning, brighthush is the place where talented professionals can grow, innovate, and make a real impact.

Why This Role Matters

As a Senior Customer Success Partner in the Industrial Vertical, you will be the strategic bridge between brighthush’s cutting‑edge solutions and our most valuable enterprise accounts. You will own the entire customer lifecycle—from onboarding and expansion to renewal and advocacy—ensuring that each client receives the highest level of service and value. Your deep industry knowledge, consultative sales approach, and ability to collaborate across functions will drive revenue growth, deepen client relationships, and position brighthush as the preferred partner for industrial leaders worldwide.

Key Responsibilities

• Strategic Account Planning – Develop and maintain comprehensive account plans that capture customer goals, industry trends, risk profiles, and competitive dynamics. Use data analytics to forecast revenue, identify upsell opportunities, and set clear quarterly and annual targets.
• Revenue Growth & Retention – Consistently meet or exceed monthly and annual revenue objectives across a curated list of named accounts. Identify cross‑sell and upsell opportunities for brighthush’s background screening, occupational health, and compliance solutions.
• Solution Advocacy – Translate complex technical features into clear, business‑centric value propositions. Articulate brighthush’s pricing, administrative processes, and competitive advantages to C‑level stakeholders.
• Cross‑Functional Leadership – Partner with Operations, Technology, Legal, and Finance to align resources, resolve escalations, and deliver seamless customer experiences. Lead cross‑functional project teams to implement new programs or enhancements.
• Customer Relationship Management – Build and nurture relationships at all levels of the client organization. Conduct quarterly business reviews, executive briefings, and performance dashboards to demonstrate ROI and strategic impact.
• Contract & Proposal Management – Draft, negotiate, and renew Master Service Agreements, Statements of Work, Service Level Agreements, and Standard Operating Procedures. Respond to RFPs with compelling, value‑driven proposals.
• Continuous Improvement – Monitor service metrics, gather customer feedback, and recommend process improvements. Champion best practices across the Customer Success organization.
• Industry Thought Leadership – Stay current on regulatory changes, emerging risks, and industry trends that affect the industrial sector. Share insights with clients and internal teams to position brighthush as a trusted advisor.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Engineering, or a related field (or equivalent experience).
• Minimum of 3 years of proven success in enterprise account management, preferably within the industrial or manufacturing sector.
• Track record of managing complex, multi‑product portfolios and closing deals with C‑level executives.
• Strong analytical skills with proficiency in MS Office (Word, PowerPoint, Excel) and CRM platforms (e.g., Salesforce).
• Exceptional communication, negotiation, and presentation abilities.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of professionalism, integrity, and a customer‑first mindset.

Preferred Experience & Skills

• Experience working in a fully remote, virtual environment.
• Background in background screening, occupational health, or compliance solutions.
• Familiarity with contract negotiation, renewal processes, and proposal development.
• Knowledge of regulatory frameworks such as OSHA, ISO, and industry‑specific compliance standards.
• Comfortable working 40–50 hours per week, with flexibility to accommodate client needs and time zones.
• Located in Eastern or Central U.S. time zones.

What brighthush Offers You

• Competitive Compensation – Base salary range of $75,000–$90,000, plus performance‑based bonuses and equity opportunities.
• Comprehensive Benefits – Medical, vision, dental, and supplemental plans. 401(k) with employer match and Employee Stock Purchase Plan.
• Work‑Life Balance – Flexible paid time off, 9 paid company holidays, and the ability to work from home with occasional travel.
• Professional Growth – Access to industry conferences, training programs, and mentorship from senior leaders.
• Inclusive Culture – A global workforce that celebrates diversity, promotes equity, and encourages authentic self‑expression.
• Impactful Work – Play a pivotal role in safeguarding the safety and compliance of some of the world’s most influential industrial organizations.

How to Apply

Ready to take the next step in your career? Join brighthush and help shape the future of industrial risk management. Submit your application through the link below and let us discover how your expertise can drive success for our clients and our organization.

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Equal Opportunity Employer

brighthush is committed to creating an inclusive environment where all employees feel valued and respected. We celebrate diversity and are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic.