Senior Customer Engagement & Business Development Representative – Driving Client Re‑Engagement & Revenue Growth at brighthush

About brighthush

brighthush is a forward‑thinking fintech that empowers small businesses across North America with fast, flexible capital solutions. With a distributed team spanning the United States, Canada, and the Dominican Republic, we blend cutting‑edge technology, data‑driven underwriting, and a customer‑first philosophy to unlock the growth potential of entrepreneurs who need capital on their own terms. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, brighthush is committed to investing in our people, our technology, and the experience we deliver to every client. We’re on a mission to make capital accessible, transparent, and scalable for the next generation of small business leaders.

Why This Role Matters

As a Senior Customer Engagement Representative, you will be the linchpin that turns past success into future opportunity. Your focus will be on re‑engaging merchants who have already paid in full, turning their “Paid In Full” status into new funding cycles. You’ll be the voice that reminds them why they chose brighthush, the consultant who identifies fresh growth needs, and the catalyst that drives revenue growth through volume, precision, and strategic follow‑up. If you thrive on metrics, love the thrill of closing deals, and are passionate about turning “no” into “yes,” this role is your next big challenge.

Key Responsibilities

• Consultative Outreach: Engage with business owners to assess their evolving goals, answer questions, and present tailored renewal options that align with their growth plans.
• High‑Volume Dialing Mastery: Operate a high‑volume auto‑dialer with stamina and consistency, delivering compelling pitches from the first call to the hundredth without compromising quality.
• Salesforce Champion: Use Salesforce as a tactical weapon—manage lead queues, update records in real time, and maintain a clean, accurate funnel that reflects every stage of the customer journey.
• Cross‑Functional Collaboration: Partner with Sales, Processing, Underwriting, Collections, and Accounting to ensure seamless funding outcomes and a frictionless client experience.
• Mentorship & Coaching: Guide junior reps through daily processes, share best practices, and elevate team performance through constructive feedback.
• Performance Analytics: Continuously monitor your own metrics, diagnose dips in conversion, and pivot strategies—whether that means adjusting call timing, refining scripts, or reallocating lead sources.
• Beta Testing & Documentation: Pilot new tech enhancements (dialer upgrades, AI logging, etc.) and provide concise, actionable feedback to the product team.

Essential Qualifications

• Minimum of 1 year of experience in a high‑volume sales environment.
• Proven track record of meeting or exceeding monthly and quarterly revenue targets.
• Strong familiarity with Salesforce (or equivalent CRM) and a history of daily deal updates.
• Comfortable with high phone activity, auto‑dialer usage, and managing multiple touchpoints (SMS, email, voice).
• Exceptional time‑management and organizational skills.
• Resilience in the face of rejection and the ability to convert “no” into “yes” through consultative selling.
• Competitive, metrics‑driven mindset with a desire to appear at the top of the leaderboard.

Preferred Qualifications

• Experience in fintech or financial services, especially with small‑business lending.
• Background in data analysis or performance optimization.
• Knowledge of AI‑driven sales tools and automation platforms.
• Previous mentorship or coaching experience.

Core Skills & Competencies

• Consultative Selling: Ability to uncover client pain points and articulate value propositions that resonate.
• Communication: Clear, persuasive, and empathetic communication across phone, email, and SMS.
• Analytical Thinking: Data‑driven decision making and rapid problem solving.
• Adaptability: Quick to adjust scripts, tactics, and strategies based on real‑time feedback.
• Team Collaboration: Strong interpersonal skills and a collaborative mindset.
• Tech Savvy: Comfortable learning new tools, dashboards, and automation workflows.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a senior rep, you’ll have access to:

• Structured mentorship programs that pair you with senior leaders.
• Quarterly leadership workshops focused on advanced sales techniques and data analytics.
• Annual professional development budget for courses, certifications, or conferences.
• Clear career pathways into Sales Leadership, Product Management, or Operations.
• Opportunities to pilot new product features and influence the roadmap.

Work Environment & Culture

brighthush is a remote‑first company that values impact over location. We provide:

• Flexible work hours and a results‑oriented culture.
• Access to virtual collaboration tools and occasional in‑person meet‑ups at flagship offices.
• A culture of transparency, ownership, and continuous improvement—what we call the brighthush Compass.
• Regular virtual team celebrations, hackathons, and community service events.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $50,000 – $60,000 CAD (market‑aligned).
• Variable commission potential: up to $2,000 CAD per month based on performance metrics.
• Health, dental, and vision coverage.
• Flexible time‑off policy and paid parental leave.
• RRSP matching and wellness reimbursement.
• Annual professional development stipend.
• Volunteer days and charitable donation matching.
• Competitive equity or stock‑option program (subject to eligibility).

How to Apply

If you’re a top‑performing sales professional who thrives on metrics, loves turning “no” into “yes,” and is ready to drive revenue growth for a mission‑driven fintech, we want to hear from you. Submit your application through our careers portal and join a team that’s always forward, never finished.