Seasonal Customer Service Support Specialist – Claims Data Entry & Customer Engagement – Remote – $17/hr

Job Summary

Are you a detail‑oriented, customer‑centric professional looking for a flexible, seasonal opportunity? brighthush is seeking a dedicated Seasonal Customer Service Support Specialist to join our remote team. In this role, you will play a pivotal part in ensuring our clients receive timely, accurate, and compassionate support during the critical First Notice of Loss (FNOL) process. With a competitive hourly rate of $17.00 and the freedom to work from anywhere, this position offers the perfect blend of meaningful work and work‑life balance.

About brighthush

brighthush is a forward‑thinking insurance solutions provider that empowers individuals and businesses with innovative claims management tools. Our mission is to simplify the claims experience, turning complex processes into clear, actionable steps for both customers and agents. We pride ourselves on a culture of collaboration, continuous learning, and a relentless focus on customer satisfaction. As a remote‑first organization, we value flexibility, autonomy, and the ability to thrive in a dynamic environment.

Key Responsibilities

• Execute daily claims customer support activities with precision and efficiency.
• Accurately enter First Notice of Loss (FNOL) data into ClaimCenter for all lines of business, adhering to established guidelines and quality standards.
• Maintain an in‑depth understanding of FNOL processes, ClaimCenter functionalities, and related procedures to provide expert support.
• Monitor and respond to claims‑related email inquiries, ensuring the Customer Care Center (CCC) inbox is reviewed and addressed promptly throughout the day.
• Handle phone and email inquiries from claims personnel and customers, meeting or exceeding service level agreements (SLAs).
• Conduct research on unidentified claims documents within Claims Capture, resolving ambiguities and ensuring accurate data capture.
• Collaborate with cross‑functional teams—including underwriting, fraud, and IT—to resolve complex claims issues.
• Document all interactions and actions in the system, maintaining a clear audit trail for compliance and quality assurance.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and system usability.
• Adhere to data privacy and security protocols, safeguarding sensitive customer information at all times.

Essential Qualifications

• Minimum of 1 year of experience in a contact center or customer service environment.
• Proven data entry skills with a strong focus on accuracy and attention to detail.
• Excellent oral and written communication abilities, capable of conveying complex information clearly.
• Proficiency with core enterprise software, office suites, and claim management systems.
• Strong customer service orientation, with a genuine desire to help and support clients.
• Basic mathematical proficiency for handling numeric data and calculations.
• Organizational skills that enable efficient multitasking and prioritization.
• High School Diploma, GED, or equivalent educational background.

Preferred Qualifications

• Experience in the insurance industry, particularly with claims processing or FNOL.
• Familiarity with ClaimCenter or similar claims management platforms.
• Knowledge of Claims Capture or document management systems.
• Previous remote work experience, demonstrating self‑discipline and time‑management.
• Certifications in customer service, data management, or related fields.

Core Skills & Competencies

• Time Management: Ability to juggle multiple tasks while meeting strict deadlines.
• Data Entry: High accuracy and speed in entering and verifying information.
• Enterprise Software Proficiency: Comfortable navigating complex systems.
• Conflict Management: Resolve customer concerns calmly and effectively.
• Active Listening: Understand customer needs and respond appropriately.
• Analytical Thinking: Identify patterns and troubleshoot issues efficiently.
• Customer Relationship Management (CRM) Experience: Use CRM tools to track interactions.
• Insurance Industry Knowledge: Understand basic insurance concepts and terminology.
• Communication: Clear, concise, and professional communication across channels.

Behavioral Competencies

• Collaboration: Work effectively with teammates and stakeholders.
• Customer Focus: Prioritize the customer’s experience in every interaction.
• Effective Communication: Convey information clearly and adapt to audience needs.
• Decision Quality: Make informed, timely decisions that align with company goals.
• Nimble Learning: Quickly adapt to new tools, processes, and industry changes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Seasonal Customer Service Support Specialist, you will:

• Gain hands‑on experience with industry‑leading claims management software.
• Participate in monthly training sessions covering advanced FNOL procedures, regulatory updates, and customer service best practices.
• Receive mentorship from senior claims analysts and process improvement leads.
• Earn performance‑based bonuses and recognition awards.
• Position yourself for full‑time roles in claims analysis, customer success, or process improvement teams.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and a healthy work‑life balance. Our team members enjoy:

• Fully equipped home office stipends to ensure a productive workspace.
• Regular virtual team huddles and social events to foster connection.
• A culture of transparency, where ideas and feedback are welcomed and acted upon.
• Access to a digital library of learning resources, webinars, and industry publications.
• Inclusive policies that celebrate diversity and promote equity.

Compensation, Perks, and Benefits

While this is a seasonal, hourly role, we offer a competitive pay rate of $17.00 per hour, paid bi‑weekly. Additional benefits include:

• Flexible scheduling to accommodate personal commitments.
• Paid time off for holidays and personal days (pro-rated for seasonal work).
• Health and wellness resources, including a virtual fitness stipend.
• Employee referral bonuses for successful hires.
• Access to a 401(k) plan with company match for full‑time employees (available after transition).

Why Join brighthush?

Working at brighthush means you’ll be part of a mission‑driven organization that values your contributions and invests in your growth. You’ll:

• Make a tangible impact on customers’ lives by ensuring their claims are handled swiftly and accurately.
• Collaborate with a diverse, talented team that thrives on innovation.
• Enjoy the freedom of remote work while staying connected through modern collaboration tools.
• Benefit from a culture that rewards excellence, creativity, and continuous improvement.

How to Apply

Ready to bring your customer service expertise to brighthush? Submit your application through our careers portal and join a team that values precision, empathy, and growth.

Apply to this job

This job description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Originally posted on brighthush