Seasonal Election Day Customer Service Representative – Voter Assistance & Ballot Operations Specialist – Driving Civic Engagement, Upholding Democratic Integrity, and Ensuring an Inclusive Voting Experience at brighthush

Welcome to brighthush – Where Every Vote Counts

brighthush is more than an election agency; it is the heartbeat of democratic participation in Orange County, the fifth‑largest voting jurisdiction in the United States. With a dedicated core team of 54 full‑time professionals and a vibrant network of volunteers, we orchestrate the seamless, respectful, and secure voting journey for nearly 1.9 million registered voters. Our mission is simple yet profound: to safeguard the integrity of the democratic process while continuously innovating to meet the evolving needs of our constituents. As a Seasonal Election Day Customer Service Representative, you will be the frontline ambassador of democracy, directly shaping the voter experience on Election Day and beyond.

Why brighthush is the Place to Make an Impact

When you join brighthush, you’re not just filling a role – you’re stepping into a mission that shapes the civic life of an entire community. You’ll gain hands‑on exposure to election logistics, voter interaction, and cutting‑edge technology deployment, all while contributing to a cause that strengthens the very foundation of our society. Our culture celebrates diversity, encourages innovation, and rewards dedication, making every shift a learning experience and every voter interaction a chance to make a difference.

Key Responsibilities – What You’ll Do Every Day

• Voter Assistance & Registration Support: Process and assist voters with registration, identification verification, and ballot distribution, ensuring compliance with state regulations and maintaining a welcoming environment for all.
• Ballot Management & Verification: Issue paper and electronic ballots, verify Vote‑by‑Mail returns, and coordinate with the central processing center to maintain accurate records and audit trails.
• Election Equipment Operations: Set up, operate, and dismantle election equipment—including voting machines, scanners, and signage—while adhering to safety protocols and troubleshooting any technical issues that arise.
• Clear Communication & Multilingual Support: Provide concise, culturally sensitive instructions to voters of all ages, backgrounds, and language proficiencies, fostering a welcoming and inclusive voting environment.
• Issue Resolution & Escalation: Respond to public inquiries with professionalism and empathy, resolve issues on the spot, and elevate complex concerns to supervisors or security personnel as needed.
• Documentation & Compliance: Maintain meticulous records of voter interactions, equipment status, and incident reports to support audit and compliance requirements.
• Team Collaboration & Safety: Work closely with fellow representatives, supervisors, and security staff to ensure a safe, orderly voting environment and uphold all safety protocols, including COVID‑19 guidelines and emergency procedures.
• Logistics & Supply Management: Deliver supplies and equipment to designated locations as needed, ensuring timely and accurate distribution to support smooth operations.
• Community Outreach & Education: Engage with local community groups, schools, and civic organizations to promote voter education and increase turnout.
• Data Integrity & Quality Assurance: Verify data entry accuracy, flag discrepancies, and collaborate with the data management team to maintain the highest standards of data quality.

Seasonal Schedule & Commitment

The role is seasonal, covering the critical period from October 28 through November 4, 2026. Your commitment will include:

• 2‑day intensive training in mid‑September to master voter interaction protocols and equipment operation.
• Setup day: Wednesday, Thursday, or Friday, October 28‑30.
• Voting days: Saturday, October 31 – Tuesday, November 3.
• Takedown day: Wednesday, November 4.
• Availability for overtime, evenings, and weekends as required to support peak voting periods.
• Participation in a brief post‑election debrief to share insights and improve future operations.

Essential Qualifications – What We Expect

• High school diploma or equivalent; college coursework in public administration, political science, or related fields is a plus.
• Strong interpersonal skills with the ability to communicate effectively with diverse populations.
• Computer literacy: comfortable operating laptops, accessing databases, and troubleshooting basic tech issues.
• Reliable transportation and a clean driving record (if required for supply delivery).
• Physical stamina to stand, walk, and lift equipment for extended periods.
• Ability to work independently and as part of a dynamic team under tight deadlines.
• Commitment to uphold the highest standards of integrity, confidentiality, and professionalism.
• Basic knowledge of California election laws and procedures (preferred).
• Experience with data entry and record‑keeping systems.
• Strong organizational skills and meticulous attention to detail.

Preferred Qualifications & Skills – What Will Set You Apart

• Prior experience in election administration, customer service, or a public‑facing role.
• Multilingual proficiency in Chinese, Farsi, Hmong, Indonesian, Japanese, Khmer, Korean, Nepali, Punjabi, Spanish, Tagalog, or Vietnamese.
• Knowledge of California election laws and procedures.
• Experience with election equipment, such as optical scanners or electronic voting machines.
• Strong organizational skills and meticulous attention to detail.
• Adaptability to fast‑paced environments and changing priorities.
• Experience in crisis management or emergency response.
• Familiarity with data security best practices.

Skills & Competencies for Success – What You’ll Bring

• Customer‑Centric Mindset: A genuine desire to help voters navigate the voting process with confidence.
• Technical Aptitude: Ability to quickly learn and troubleshoot election technology.
• Problem‑Solving: Calmly assess and resolve voter concerns or equipment malfunctions.
• Team Collaboration: Work seamlessly with supervisors, security, and volunteers to maintain a safe environment.
• Time Management: Prioritize tasks during high‑volume periods without compromising accuracy.
• Adaptability: Adjust to evolving protocols, new equipment, or unexpected voter needs.
• Communication: Clear, concise, and culturally sensitive communication with voters and team members.
• Data Integrity: Commitment to accurate data entry and record‑keeping.
• Professionalism: Maintain a respectful and courteous demeanor at all times.

Career Growth & Learning Opportunities – What You’ll Gain

While this position is temporary, it offers a unique window into the inner workings of a leading election agency. You will:

• Gain hands‑on experience with cutting‑edge voting technology and data management systems.
• Build a professional network across multiple departments and community partners.
• Develop transferable skills in logistics, public relations, and crisis management.
• Receive mentorship from seasoned election officials who are passionate about civic engagement.
• Position yourself for future roles within brighthush or the broader public sector.
• Earn certificates of service and recognition awards that highlight your contribution to democracy.
• Participate in post‑election debriefs and strategic planning sessions, gaining insight into policy development.

Work Environment & Culture at brighthush – What It’s Like to Work Here

brighthush fosters an inclusive, collaborative culture that celebrates diversity and encourages innovation. Our team values:

• Respectful communication and active listening.
• Continuous learning and professional development.
• Work‑life balance, even during peak election periods.
• Recognition of individual contributions and collective achievements.
• Commitment to community service and civic responsibility.
• Openness to new ideas and process improvements.

Compensation, Perks, and Benefits – What You’ll Receive

As an extra help employee, you will receive competitive hourly pay commensurate with your experience and responsibilities. Additional benefits include:

• Paid overtime for evenings, weekends, and extended hours.
• Access to brighthush’s employee assistance program and wellness resources.
• Professional development workshops and training sessions.
• Opportunity to earn certificates of service and recognition awards.
• Potential eligibility for future full‑time positions based on performance.
• Flexible scheduling options within the seasonal window.
• Travel reimbursement for supply delivery duties, if applicable.

Application Process – How to Join brighthush

To apply, please submit your online application through the brighthush portal. The selection process includes:

• Initial screening of qualifications and experience.
• Un‑proctored online assessment to evaluate job‑related skills.
• Training and experience evaluation based on your application materials.
• Eligibility list creation and potential interview for future vacancies.
• Comprehensive background check, including employment history, professional references, and a criminal record review.

All candidates must pass a comprehensive background check, including employment history, professional references, and a criminal record review.

Ready to Make a Difference?

If you are passionate about serving your community, thrive in a fast‑paced environment, and want to be part of a team that upholds the integrity of our democratic process, we encourage you to apply today. Join brighthush and help ensure every voter’s voice is heard on Election Day.

Apply now and become a vital part of brighthush’s mission to empower voters and strengthen democracy.