Seasonal Remote Bilingual Customer Support Specialist – English & Spanish – Tax Season 2026/2027 – Work from Home
About brighthush
brighthush is a forward‑thinking technology company that empowers individuals and small businesses to navigate the complexities of tax filing with confidence and ease. Since 1965, we have been at the forefront of digital tax solutions, combining intuitive design with powerful analytics to deliver a seamless user experience. Our mission is simple: make tax preparation accessible, accurate, and stress‑free for everyone.
With a dedicated team of over 200 full‑time professionals and an additional 300 seasonal support agents during peak periods, brighthush is a vibrant, collaborative environment where innovation thrives. We pride ourselves on fostering a culture of continuous learning, inclusivity, and customer‑centric excellence. Whether you’re a seasoned support veteran or a recent graduate eager to jumpstart your career, brighthush offers the resources, mentorship, and growth opportunities you need to succeed.
Why Join brighthush?
- Impactful Work – Every interaction you handle helps a customer complete their tax filing journey, directly contributing to their financial well‑being.
- Remote Flexibility – Work from the comfort of your home while staying connected to a global team.
- Seasonal Opportunity – A temporary role that offers a clear start and end date, perfect for students, parents, or anyone looking for a focused, high‑impact assignment.
- Competitive Compensation – Earn a competitive hourly rate with performance bonuses tied to customer satisfaction and response time.
- Professional Growth – Gain experience in customer success, technical troubleshooting, and bilingual communication—skills that are highly transferable across industries.
- Inclusive Culture – We celebrate diversity and are committed to creating an environment where every voice is heard.
Position Overview
As a Seasonal Remote Bilingual Customer Support Specialist, you will serve as the primary point of contact for English‑ and Spanish‑speaking customers during the 2026/2027 tax season. Your role will involve providing exceptional support via phone, email, and live chat, translating product features, troubleshooting technical issues, and ensuring a smooth, positive experience for every user.
Key responsibilities include:
- Assisting Spanish‑speaking customers with product questions, account issues, and tax filing guidance.
- Translating and explaining complex tax concepts in clear, accessible language.
- Resolving technical problems and escalating when necessary.
- Maintaining accurate, up‑to‑date customer records in our support system.
- Collaborating with cross‑functional teams to improve processes and share customer insights.
- Meeting performance metrics such as average response time, first‑contact resolution, and customer satisfaction scores.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about product features, pricing, and availability.
- Troubleshoot and resolve customer issues, escalating when necessary.
- Maintain accurate customer records in the support system.
- Collaborate with team members to meet customer needs.
- Meet performance goals for response time, satisfaction, and quality.
- Stay informed about brighthush products and services.
- Follow company policies, including privacy and data protection.
- Maintain a quiet, professional home workspace.
Required Qualifications
- Fluent in both English and Spanish (verbal and written).
- Professional communication skills with Spanish‑speaking customers.
- Previous customer service, call center, technical support, or tax‑related experience preferred.
- Comfortable working in a fast‑paced, seasonal environment.
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem‑solving and decision‑making abilities.
- Attention to detail and strong organizational skills.
- Comfortable using customer support software and systems.
- Professional and empathetic in challenging interactions.
- Reliable internet connection (minimum 10 Mbps upload / 25 Mbps download).
- Flexible availability, including evenings, weekends, and holidays.
- Must reside in Florida, Georgia, North Carolina, South Carolina, or Tennessee.
Preferred Qualifications
- Experience with tax software or financial services.
- Knowledge of U.S. tax regulations and filing processes.
- Experience with CRM platforms such as Zendesk, Freshdesk, or Salesforce.
- Previous remote work experience.
- Additional language skills beyond English and Spanish.
Skills & Competencies
- Exceptional bilingual communication – the ability to articulate complex information clearly in both languages.
- Customer‑centric mindset – always putting the customer’s needs first.
- Technical aptitude – quickly learning new software and troubleshooting tools.
- Time management – balancing multiple inquiries while meeting response time targets.
- Collaboration – working effectively with cross‑functional teams in a virtual environment.
- Adaptability – thriving in a dynamic, high‑volume seasonal setting.
- Data‑driven – using metrics to improve service quality and efficiency.
Career Growth & Learning Opportunities
While this role is seasonal, it serves as a gateway to a long‑term career at brighthush. Successful specialists may be invited to join our full‑time Customer Success or Product Support teams, where you can:
- Advance into senior support or team lead positions.
- Participate in specialized training programs covering tax law, product development, and advanced customer engagement.
- Access mentorship from senior leaders and cross‑functional experts.
- Contribute to product roadmap discussions based on frontline customer insights.
- Earn certifications in customer support, technical troubleshooting, or bilingual communication.
Work Environment & Culture
At brighthush, we believe that a supportive, inclusive culture fuels innovation. Our remote teams enjoy:
- Flexible work hours that accommodate personal commitments.
- Regular virtual team huddles and social events.
- Access to a digital knowledge base and collaborative tools.
- A culture of recognition – we celebrate achievements through shout‑outs, spot bonuses, and peer‑to‑peer recognition.
- Opportunities to volunteer and give back through community outreach programs.
Compensation & Benefits
While the role is seasonal, we offer a competitive hourly rate that reflects the high demand for bilingual support during tax season. In addition to base pay, you may qualify for performance bonuses tied to customer satisfaction and response time metrics. All seasonal employees receive:
- Health, dental, and vision coverage options (for full‑time employees).
- Paid time off for holidays and personal days.
- Access to an employee assistance program.
- Professional development stipend for relevant courses and certifications.
- Employee referral bonus program.
How to Apply
- Complete the online application form with your résumé and cover letter.
- Opt in Apply for this job