Seasonal Remote Email Customer Support Specialist – Flexible Hours, 1‑Week Engagements, 2024 Fall Marathon Season at brighthush

About brighthush and the World of Marathon Photography

brighthush is a trailblazer in the sports photography arena, capturing the raw emotion and triumphant spirit of athletes across the globe. From the iconic streets of Boston to the bustling avenues of Chicago and the historic avenues of New York, brighthush turns fleeting moments into lifelong memories. Our mission is simple yet powerful: to preserve the stories of runners, cyclists, and triathletes so that they can relive the thrill of the finish line for years to come.

As the 2024 fall marathon season approaches, brighthush is gearing up for an unprecedented surge in customer engagement. We’re looking for dedicated, customer‑centric professionals who can help us maintain the high standards of service our athletes expect. If you thrive in a fast‑paced, remote environment and enjoy turning a simple email into a memorable customer experience, we want you on our team.

Role Overview

This is a short‑term, fully remote Customer Support – Email Only position, designed to support athletes during the peak of the fall marathon season. The role spans two one‑week blocks in October and November, with flexible scheduling to accommodate your preferred work hours. You will be the first point of contact for athletes seeking assistance with orders, photo galleries, and new purchases, ensuring every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Prompt Email Response: Handle incoming customer emails with speed and professionalism using Freshdesk, ensuring no query goes unanswered.
• Order & Gallery Assistance: Guide customers through existing orders, help them locate photo galleries, and support new purchase processes.
• Multi‑System Navigation: Seamlessly switch between brighthush’s internal systems and third‑party tools to retrieve information and resolve inquiries.
• Accurate Documentation: Log all customer interactions, actions taken, and follow‑up steps in Freshdesk to maintain a clear audit trail.
• Volume Flexibility: Adapt to fluctuating ticket volumes, prioritizing tasks and maintaining quality under pressure.
• Training Participation: Attend mandatory Zoom training sessions on September 25th, October 2nd, and any additional sessions as needed.

Essential Qualifications

• Reliable laptop with a stable internet connection.
• Availability to attend all scheduled training sessions.
• Rapid learning aptitude for new systems, tools, and procedures.
• Exceptional attention to detail and the ability to follow instructions precisely.
• Strong time‑management skills and the capacity to work independently.
• Excellent written and verbal communication skills in English.
• Effective problem‑solving and critical‑thinking abilities.
• Experience with CRM or customer support software is a plus.
• Ability to manage changing priorities and organize workload efficiently.

Preferred Qualifications

• Prior experience in a sports or event‑based customer support role.
• Familiarity with Freshdesk or similar ticketing platforms.
• Knowledge of photography products and e‑commerce workflows.
• Comfort with working across multiple time zones.

Skills & Competencies for Success

• Customer‑First Mindset: A genuine desire to help athletes achieve the best possible experience.
• Communication Excellence: Clear, concise, and empathetic messaging in all written correspondence.
• Technical Proficiency: Comfortable navigating web interfaces, databases, and support tools.
• Adaptability: Ability to pivot quickly when priorities shift or when new information emerges.
• Collaboration: Willingness to work with cross‑functional teams, even while remote.
• Self‑Motivation: Proactive in identifying issues and taking ownership of solutions.

Career Growth & Learning Opportunities

While this role is temporary, it offers a unique window into the inner workings of a global sports photography brand. You’ll gain hands‑on experience with:

• High‑volume customer support operations during a major sporting event.
• Advanced ticketing systems and data‑driven customer service workflows.
• Cross‑departmental collaboration with marketing, sales, and product teams.
• Professional development through structured training sessions and real‑time feedback.

These skills are highly transferable and can serve as a springboard for future roles in customer success, account management, or operations within the sports, media, or e‑commerce industries.

Work Environment & Culture at brighthush

brighthush values flexibility, creativity, and a passion for sport. Even as a remote team, we foster a sense of community through:

• Regular virtual coffee breaks and team huddles.
• Open channels for feedback and idea sharing.
• A culture that celebrates both individual contributions and collective achievements.
• Commitment to work‑life balance, allowing you to choose your own schedule within the required hours.

Compensation, Perks, and Benefits

We offer competitive pay at $20 per hour, with the potential for overtime based on ticket volume. While this is a short‑term role, you will enjoy:

• Fully remote work from the comfort of your own space.
• Flexible scheduling to fit your personal commitments.
• Access to brighthush’s training resources and knowledge base.
• Opportunity to build a professional network within the sports photography community.

How to Apply

Ready to join brighthush for an exciting, high‑energy customer support experience? Click the link below to submit your application and take the first step toward becoming part of a team that turns athletic moments into cherished memories.

Apply to This Job

Join brighthush and Make Every Email Count

At brighthush, we believe that every athlete’s story deserves to be told with clarity, speed, and care. If you’re ready to bring your customer support expertise to a dynamic, sports‑centric environment, we encourage you to apply today. Your work will help athletes around the world relive the joy of their races, one email at a time.