Seasoned Bilingual (English & French) Customer Support Consultant – Hospitality & Guest Experience Specialist – Elevate Guest Journeys with brighthush’s Global Support Team

About brighthush

brighthush is a trailblazer in Intelligent Support-as-a-Service, redefining how technology leaders and industry innovators deliver secure, scalable, and customer‑centric support worldwide. Since 2010, we have partnered with a diverse portfolio of clients across more than 30 countries, offering multilingual assistance in over 60 languages. Our mission is simple yet powerful: empower businesses to focus on innovation while we ensure every customer interaction is seamless, efficient, and memorable. At brighthush, we blend cutting‑edge technology with human empathy, creating a support ecosystem that scales with your growth and adapts to the evolving needs of the global marketplace.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, multicultural team that thrives on collaboration, continuous learning, and a shared commitment to excellence. We champion a People‑First culture, where your growth, well‑being, and professional development are as important as the outcomes we deliver for our clients. Whether you’re working from home or in one of our dynamic hubs, you’ll experience:

• Flexible, results‑oriented work schedules that respect your personal life.
• A fully remote environment that eliminates commute time and lets you focus on what matters.
• Inclusive, international teams that celebrate diversity and encourage fresh perspectives.
• A culture built on trust, transparency, and open communication—no time‑tracking, just meaningful impact.
• Opportunities to work with cutting‑edge technologies and industry leaders, all while honing your own skill set.

Role Overview

As a Bilingual Customer Support Consultant, you will be the frontline champion for our hospitality clients, ensuring every guest interaction reflects the highest standards of service. Your day‑to‑day tasks will include:

Key Responsibilities

• Delivering outstanding support through phone, chat, and email, responding to inquiries with empathy and efficiency.
• Managing day‑to‑day guest communication, guaranteeing a smooth and delightful experience from booking to departure.
• Coordinating with internal teams—such as cleaning, maintenance, and operations—to resolve issues swiftly and maintain operational excellence.
• Monitoring and responding to messages during peak hours, especially around critical booking periods like arrivals and departures.
• Processing booking modifications, extensions, date changes, and special requests with precision and speed.
• Evaluating and managing refund requests in line with company policies, ensuring timely resolution and customer satisfaction.
• Utilizing the brighthush platform to manage reservations, tasks, and guest information accurately.
• Escalating complex issues to the appropriate stakeholders, ensuring a seamless hand‑off and resolution.
• Providing actionable feedback to product and development teams to continuously improve the guest experience.

Essential Qualifications

To thrive in this role, you’ll need:

• Fluent proficiency in both English and French (C1 level or higher in speaking and writing).
• Minimum of 6 months’ experience in a customer support or hospitality role.
• Strong analytical thinking and research skills, enabling you to diagnose and solve problems quickly.
• Experience in the travel or hospitality industry, with a deep understanding of guest expectations.
• A proactive, positive, and responsible attitude—ready to take ownership of challenges.
• Familiarity with reservation and guest‑management systems, such as the brighthush platform, or similar tools.
• Reliable personal computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Prior experience in hospitality or property management.
• Knowledge of additional languages beyond English and French.
• Experience with data analytics or reporting tools.
• Certifications in customer service or hospitality management.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Exceptional communication—clear, concise, and culturally sensitive.
• Problem‑solving mindset with a focus on customer outcomes.
• Adaptability to fast‑changing environments and evolving client needs.
• Team collaboration across remote and cross‑functional groups.
• Time‑management and prioritization—delivering high‑quality support under tight deadlines.
• Tech‑savvy—quick to learn new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Support Consultant, you’ll have access to:

• Structured onboarding and continuous training programs covering industry best practices, product knowledge, and soft‑skill development.
• Mentorship from senior support leaders and cross‑departmental experts.
• Opportunities to transition into specialized roles—such as Technical Support Engineer, Product Specialist, or Customer Success Manager.
• Participation in global projects that expose you to new markets, technologies, and business models.
• Regular performance reviews that focus on growth, skill acquisition, and career aspirations.

Work Environment & Culture

Our culture is built on trust, autonomy, and a shared passion for delivering exceptional customer experiences. Key highlights include:

• No time‑tracking—focus on outcomes, not hours.
• Transparent communication channels—open forums, regular town halls, and direct access to leadership.
• Inclusive policies that celebrate diversity and promote belonging.
• Health and wellness initiatives—virtual fitness classes, mental health resources, and flexible leave policies.
• Regular virtual team events—game nights, learning sessions, and cultural celebrations.

Compensation & Benefits

While specific terms will be outlined in your agreement, brighthush offers a competitive package that includes:

• Competitive salary in USD, commensurate with experience and role responsibilities.
• Performance‑based bonuses and incentive programs.
• Referral rewards for bringing talented peers into the brighthush family.
• Comprehensive health coverage options (where applicable).
• Professional development budget—courses, certifications, and conferences.
• Flexible work arrangements—remote work, flexible hours, and a supportive work‑life balance.

How to Apply

If you’re a proactive, solution‑oriented support specialist who thrives on delivering outstanding service and ensuring customer satisfaction, we’d love to hear from you. Submit your CV in English, highlighting your bilingual capabilities and relevant experience, and join a team that values innovation, collaboration, and continuous improvement.

Join the brighthush Family Today

Over 1,500 specialists already deliver exceptional customer experiences for our global clients. Be part of this dynamic community, grow your career, and make a real impact—one guest interaction at a time.

Know someone who would be a perfect fit? Refer them and receive a rewarding referral bonus!

We are committed to equal opportunity and prohibit discrimination on any protected basis.

Your personal data will be processed in accordance with the brighthush Candidate Privacy Notice.