Seasoned Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop. As the world’s leading off‑price retailer, we bring style, quality, and value to millions of customers every day. Our stores are more than just retail spaces – they’re vibrant communities where shoppers feel welcomed, informed, and empowered to make confident purchase decisions. Behind every successful store is a team of dedicated professionals who embody our core values of honesty, integrity, and customer obsession.

We’re looking for a dynamic, customer‑centric leader to join our front‑end team as a Customer Experience Coordinator. In this role, you’ll be the heartbeat of the store’s customer service operations, ensuring that every guest walks out with a smile and a loyalty card in hand. If you thrive in a fast‑paced environment, love coaching others, and are passionate about creating memorable shopping moments, brighthush invites you to bring your expertise to our Michigan City location.

Key Responsibilities – Your Impact in Action

• Lead by Example: Set the tone for exceptional customer service by engaging with guests, demonstrating product knowledge, and promoting loyalty programs.
• Front‑End Team Management: Oversee a team of Associates at the register, assigning tasks, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization, and effective use of loyalty tools.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into opportunities for delight.
• Store Operations Alignment: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication & Feedback: Provide clear, constructive feedback to Associates and maintain open lines of communication with store management.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to maintain a secure and compliant environment.
• Program Promotion: Champion credit and loyalty programs, driving enrollment and usage to support store performance.
• Loss Prevention & Shrink Reduction: Participate in initiatives that reduce shrinkage and protect store assets.
• Continuous Improvement: Collaborate with management to identify training needs, process enhancements, and customer experience improvements.
• Other Duties: Perform additional responsibilities as assigned to support store success.

Essential Qualifications – What You Bring to the Table

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask and adapt quickly to changing priorities.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Demonstrated ability to respond effectively to unexpected situations and shifts in direction.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Experience in training and coaching associates to elevate performance.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications – The Extra Edge

• Experience with loyalty program enrollment and promotion.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of POS systems and front‑end technology.
• Prior exposure to a large, multi‑brand retail environment.
• Leadership training or certification in customer service excellence.

Skills & Competencies – The DNA of Success

• Customer‑First Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Analytical Thinking: Use data and feedback to drive continuous improvement.
• Problem‑Solving: Resolve customer issues swiftly and effectively.
• Adaptability: Thrive in a dynamic, fast‑paced retail environment.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Integrity: Uphold honesty, confidentiality, and ethical standards.
• Technology Savvy: Comfortable with POS systems, loyalty platforms, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher management roles.
• Cross‑functional training across merchandising, visual display, and inventory management.
• Mentorship from senior leaders who have successfully navigated the retail ladder.
• Opportunities to lead store‑wide initiatives, such as seasonal campaigns or community outreach projects.
• Access to online learning platforms covering retail strategy, customer psychology, and data analytics.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces; they’re collaborative hubs where creativity, teamwork, and innovation thrive. You’ll experience:

• A culture that celebrates diversity, inclusion, and mutual respect.
• Open communication channels, from daily huddles to quarterly town halls.
• Employee recognition programs that reward outstanding performance.
• A supportive environment that encourages continuous learning and personal growth.
• Community engagement initiatives that allow you to give back and make a difference.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, brighthush offers a comprehensive benefits package designed to support your well‑being and future. These include:

• Competitive base salary with potential for performance bonuses.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and family support programs.
• Employee assistance program (EAP) for mental health and well‑being.
• Discounts on childcare, pet care, and legal services.
• Access to a credit union and financial wellness resources.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.

All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or speak with our HR team.

Location & Schedule

• Store: brighthush Store 1369, Michigan City, IN • Schedule: Flexible, including nights, weekends, and holidays. We value work‑life balance and will work with you to create a schedule that meets both store needs and personal commitments.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, customer obsession, and employee growth. We’re committed to creating a workplace where every voice is heard, every idea is considered, and every team member has the opportunity to shine.

As a Customer Experience Coordinator, you’ll:

• Shape the daily experience of thousands of shoppers.
• Lead a high‑performing team that feels empowered and valued.
• Drive initiatives that directly impact store performance and customer loyalty.
• Grow your career through mentorship, training, and real‑world leadership experience.

Ready to Make an Impact?

If you’re ready to bring your passion for customer service, leadership acumen, and retail expertise to a company that rewards innovation and dedication, we want to hear from you. Apply today and become a pivotal part of the brighthush family, where your contributions matter and your career can flourish.