Seasoned Customer Experience Coordinator – Retail Excellence & Leadership Development Champion for brighthush Global Off‑Price Retail Leader

About brighthush

brighthush is the world’s leading off‑price retailer, redefining how shoppers discover high‑quality fashion, home décor, and lifestyle essentials at unbeatable prices. With a footprint that spans over 10,000 stores across five continents, we blend a relentless passion for style with an unwavering commitment to customer delight. Our mission is simple yet ambitious: deliver an unforgettable shopping experience that turns first‑time visitors into lifelong advocates.

At brighthush, we thrive on diversity, collaboration, and continuous learning. Every associate, from entry‑level team members to senior leaders, is empowered to innovate, grow, and make a tangible impact. Our culture is built on open communication, mutual respect, and a shared vision of retail excellence that transcends borders.

Why Join brighthush?

Customer experience is the heartbeat of our brand. As a Customer Experience Coordinator, you will be the linchpin that keeps this rhythm strong. You’ll lead a dynamic front‑end team, shape store culture, and drive loyalty initiatives that keep shoppers coming back for more. In return, you’ll receive:

• Access to world‑class training programs that sharpen your leadership skills.
• A collaborative environment where ideas are celebrated and innovation is rewarded.
• Opportunities to influence store strategy and contribute to company‑wide initiatives.
• A chance to be part of a brand that values sustainability, community outreach, and employee well‑being.

Key Responsibilities

As the Customer Experience Coordinator, you will orchestrate the front‑end operations to ensure every customer interaction reflects brighthush’s brand promise. Your day‑to‑day responsibilities will include:

• Lead Front‑End Operations: Oversee daily register activity, monitor cash handling accuracy, and ensure associates greet customers with a warm, personalized welcome.
• Team Coaching & Development: Conduct daily huddles, provide real‑time feedback, and design individualized coaching plans that elevate sales techniques, POS proficiency, and visual merchandising standards.
• Customer Advocacy: Serve as the first point of contact for escalated customer inquiries, turning challenges into opportunities for delight and reinforcing brand loyalty.
• Store Presentation: Maintain a pristine, organized, and visually compelling store environment that showcases our latest collections and seasonal themes.
• Operational Coordination: Assign registers, manage break schedules, and ensure optimal coverage during peak periods to minimize wait times and maximize sales.
• Performance Management: Set clear performance metrics, conduct regular reviews, and recognize outstanding achievements through formal and informal rewards.
• Compliance & Safety: Enforce labor regulations, company policies, and safety protocols to protect staff, customers, and assets.
• Program Promotion: Drive enrollment in our credit and loyalty programs, educating customers on benefits, rewards, and exclusive offers.
• Loss Prevention: Partner with loss prevention teams to monitor inventory accuracy, investigate discrepancies, and implement shrink‑reduction strategies.
• Continuous Improvement: Collaborate with store management to refine processes, enhance customer touchpoints, and elevate overall store performance.

Essential Qualifications

• Minimum of one year of retail experience, with at least six months in a supervisory or leadership capacity.
• Deep understanding of merchandising principles, visual display techniques, and inventory management.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Exceptional verbal and written communication skills, coupled with a natural talent for building rapport with diverse customers.
• Proactive problem‑solving mindset, capable of adapting to shifting priorities and unexpected situations.
• Team‑player attitude, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Experience in training or coaching others, with a passion for developing talent and fostering growth.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, to meet customer demand.

Preferred Qualifications

• Prior experience promoting loyalty or credit programs, with measurable results.
• Proficiency with POS systems and basic data entry, including transaction reconciliation.
• Familiarity with loss prevention strategies, inventory audits, and shrink‑reduction initiatives.
• Leadership training or certification (e.g., Certified Retail Manager, Leadership Development Program).

Core Competencies

• Customer‑Centric Mindset: A genuine passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data and customer feedback to drive continuous improvement and operational excellence.
• Adaptability: Thrive in a dynamic retail environment with evolving priorities and high energy.
• Integrity & Ethics: Uphold confidentiality, honesty, and ethical conduct in all interactions.
• Collaboration: Work seamlessly with store management, merchandising, and loss prevention teams to achieve collective success.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Experience Coordinator, you will:

• Participate in structured leadership development programs that prepare you for higher management roles.
• Engage in cross‑functional projects, gaining exposure to merchandising, marketing, and operations.
• Earn certifications in customer service excellence, retail analytics, and safety compliance.
• Benefit from mentorship by senior leaders who share their insights and career journeys.
• Follow a clear career ladder: Associate → Front‑End Lead → Customer Experience Coordinator → Store Manager → Regional Manager.

Work Environment & Culture at brighthush

Our stores are more than retail spaces; they are vibrant communities where teamwork and creativity flourish. You’ll experience:

• A supportive, inclusive culture that values every voice and encourages innovation.
• Open communication channels, from daily huddles to quarterly town halls, ensuring transparency and alignment.
• Regular team celebrations, recognition programs, and community outreach initiatives that foster camaraderie.
• Access to wellness resources, including on‑site fitness classes, mental health support, and flexible work arrangements.
• A commitment to sustainability, with initiatives to reduce waste, promote eco‑friendly practices, and support local communities.

Compensation & Benefits

We offer a competitive starting salary ranging from $13.00 to $13.50 per hour, commensurate with your skills, experience, and performance. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• Employee discount program on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after 90 days of employment).
• 401(k) retirement plan with company match after 6 months of service.
• Paid time off: holidays, vacation, sick leave, and parental leave.
• Employee assistance program (EAP) for mental health and well‑being.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Referral bonuses for bringing in top talent.

Location & Schedule

Position based at: 2805 Dr John Haynes Dr, Pell City, AL (Store 1631). The role requires a flexible schedule, including nights, weekends, and holidays to meet customer demand.

How to Apply

Ready to elevate your career and shape unforgettable customer experiences? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering world‑class service, leading a passionate team, and driving the growth of our loyalty programs. If you thrive in a fast‑paced retail environment, love coaching others, and are eager to make a tangible impact on customer satisfaction, we want to hear from you. Join us and help shape the future of retail excellence.