Senior Retail Customer Experience Coordinator – Front of Store Leadership & Loyalty Programs at brighthush

About brighthush

brighthush is a global retail powerhouse, renowned for delivering exceptional value and style to millions of customers worldwide. With a portfolio that spans brighthush Home, brighthush Homegoods, brighthush Homesense, brighthush Sierra, brighthush Winners, and brighthush TK, we are the leading off‑price retailer in the world. Our mission is simple: provide high‑quality, trend‑setting products at unbeatable prices while creating memorable shopping experiences. At brighthush, we believe that every team member is a vital part of our success story, and we invest heavily in their growth, well‑being, and professional development.

Why Join brighthush?

• Be part of a Fortune 100 company that is constantly evolving and expanding.
• Work in a culture that celebrates diversity, collaboration, and innovation.
• Enjoy a dynamic work environment that blends fast‑paced retail operations with strategic leadership opportunities.
• Benefit from a comprehensive rewards package, including competitive pay, health benefits, retirement plans, and unique employee discounts.
• Access continuous learning resources, mentorship programs, and clear career progression pathways.

Position Overview

As a Senior Retail Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. You will lead a team of Associates, ensuring that every customer interaction is warm, efficient, and aligned with our brand promise. Your leadership will drive sales, foster loyalty, and maintain a pristine store environment that reflects brighthush’s commitment to quality and customer satisfaction.

Key Responsibilities

• Lead by example, engaging with customers and Associates to create a welcoming, customer‑centric atmosphere.
• Oversee daily front‑of‑store operations, including register assignments, POS coverage, and break scheduling.
• Train, mentor, and coach Associates on front‑end principles, product knowledge, and loyalty program promotion.
• Address customer concerns swiftly, turning potential issues into positive experiences.
• Ensure Associates adhere to store plans, merchandising standards, and safety protocols.
• Communicate priorities and progress to management and team members with clarity and confidence.
• Collaborate with store management to identify training needs and improve team effectiveness.
• Promote brighthush’s credit and loyalty programs to enhance customer retention.
• Support shrink reduction initiatives and maintain a safe, organized store environment.
• Maintain compliance with all labor laws, company policies, and procedural guidelines.
• Participate in store meetings, performance reviews, and continuous improvement projects.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with both customers and team members.
• Adaptability to changing priorities, unexpected situations, and evolving store demands.
• Team‑player mindset, capable of collaborating effectively with peers and supervisors.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty and retention.
• Knowledge of POS systems, inventory management, and sales analytics.
• Background in coaching or training Associates, with measurable results in performance improvement.
• Demonstrated commitment to fostering an inclusive, respectful, and high‑energy work culture.

Skills & Competencies

• Leadership & Team Development
• Customer Service Excellence
• Problem‑Solving & Conflict Resolution
• Time Management & Prioritization
• Data‑Driven Decision Making
• Adaptability & Resilience
• Strong Work Ethic & Integrity

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Senior Retail Customer Experience Coordinator, you will:

• Gain exposure to cross‑functional teams, including merchandising, marketing, and operations.
• Participate in leadership development programs that sharpen your strategic thinking and decision‑making skills.
• Earn certifications in retail management, customer experience, and data analytics through our internal learning portal.
• Progress to higher roles such as Store Manager, District Manager, or Regional Operations Lead.
• Benefit from mentorship by senior leaders who have successfully navigated the brighthush career ladder.

Work Environment & Company Culture

brighthush is built on a foundation of respect, collaboration, and continuous improvement. Our employees enjoy:

• A vibrant, inclusive workplace where diverse perspectives are celebrated.
• Open communication channels, from daily huddles to town‑hall meetings.
• Employee resource groups that foster community and professional growth.
• Regular team‑building events, wellness programs, and volunteer opportunities.
• A culture that rewards initiative, creativity, and a passion for customer service.

Compensation & Benefits

While the base hourly rate for this role ranges from $14.50 to $15.00, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee assistance program (EAP) and wellness resources.
• Discounts on brighthush merchandise, cell phone plans, and childcare services.
• Pet insurance, legal assistance, and credit union membership.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship program for continuing education.
• Referral bonuses for bringing talented friends and family into the brighthush family.

Location

brighthush Store 1098 Riverdale, UT – a vibrant retail hub where you’ll be at the center of customer interactions and store operations.

How to Apply

Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush team.

Apply to this job

brighthush’s Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. brighthush also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Senior Retail Customer Experience Coordinator, you will be the catalyst that turns everyday shoppers into loyal brighthush advocates. Your leadership will shape the store’s atmosphere, drive sales, and nurture a team that thrives on excellence. If you are passionate about retail, customer service, and team development, we invite you to bring your energy, creativity, and dedication to brighthush. Together, we’ll continue to set the standard for off‑price retail and create unforgettable experiences for our customers.