Experienced Retail Customer Experience Coordinator – Front‑End Leadership & Store Operations at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in over 25 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Marshalls, brighthush Homegoods, and brighthush Winners, we are committed to redefining the shopping experience for millions of customers worldwide. Our mission is simple: to provide exceptional value while fostering a culture of innovation, inclusivity, and continuous growth.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. Every day presents new opportunities for learning, collaboration, and career advancement. Whether you’re working in one of our bustling retail stores, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a supportive environment that rewards creativity, initiative, and a passion for customer service. As a Fortune 100 company, brighthush offers a competitive salary, comprehensive benefits, and a clear path to professional development.

Position Overview

We are seeking a dedicated Retail Customer Experience Coordinator to lead our front‑end team at the brighthush Riverdale store. In this role, you will be the face of the brand, ensuring that every customer interaction reflects our commitment to excellence, integrity, and personalized service. You will manage a team of associates, oversee daily operations, and collaborate closely with store leadership to drive sales, loyalty, and operational efficiency.

Key Responsibilities

• Customer Experience Leadership: Champion a culture of outstanding service by modeling courteous, proactive, and solution‑oriented interactions with every customer.
• Team Management: Supervise a diverse group of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training modules on merchandising, POS usage, and loyalty program promotion; mentor associates to elevate their performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards and merchandising plans.
• Issue Resolution: Address customer concerns swiftly and effectively, turning potential complaints into opportunities for loyalty and repeat business.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols; promote a safe, respectful workplace for all.
• Performance Reporting: Communicate progress, challenges, and opportunities to senior management; provide actionable insights to improve store performance.
• Collaboration: Partner with store leadership to identify training needs, set performance goals, and implement shrink reduction initiatives.
• Program Promotion: Actively promote credit and loyalty programs, ensuring associates are equipped to upsell and cross‑sell effectively.
• Additional Duties: Undertake any other responsibilities as assigned to support store objectives and operational success.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills; ability to convey information clearly to both customers and team members.
• Proficiency with point‑of‑sale (POS) systems and basic data entry.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Commitment to upholding brand values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in training or coaching associates, with measurable improvements in performance metrics.
• Knowledge of labor regulations and safety standards applicable to retail operations.
• Proficiency in multiple languages is a plus, enhancing customer engagement in diverse communities.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering memorable experiences that drive repeat business.
• Leadership & Influence: Ability to inspire, motivate, and develop a high‑performing team.
• Analytical Thinking: Use data and metrics to inform decisions and optimize store performance.
• Adaptability: Thrive in a dynamic environment, responding effectively to changing priorities.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.
• Communication: Articulate ideas clearly, listen actively, and provide constructive feedback.
• Problem‑Solving: Identify root causes of issues and implement sustainable solutions.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Retail Customer Experience Coordinator, you will have access to:

• Structured mentorship programs with senior leaders.
• Internal training courses covering advanced merchandising, leadership, and customer engagement.
• Clear promotion pathways to store manager, district manager, or corporate roles.
• Cross‑functional projects that broaden your skill set and expand your professional network.
• Annual performance reviews with personalized development plans.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and continuous improvement. Our teams are empowered to bring fresh ideas to the table, and we celebrate successes together. We value work‑life balance, offering flexible scheduling and a supportive environment where every voice is heard. Our commitment to diversity means you’ll work alongside colleagues from a wide range of backgrounds, enriching both your personal and professional life.

Compensation & Benefits

Starting Pay: $14.50 – $15.00 per hour (based on experience and qualifications). Benefits Package:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after 90 days).
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for mental health support.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal services.
• Scholarship and adoption assistance programs.

Location & Schedule

Store Address: 4261 South Riverdale Road, Riverdale, UT 84086 Store ID: brighthush Store 1098 Riverdale Schedule: Flexible, including nights, weekends, and holidays as required by store operations.

How to Apply

If you are passionate about creating unforgettable customer experiences, thrive in a fast‑paced retail environment, and are ready to lead a dynamic team, we want to hear from you. Click the link below to submit your application and join the brighthush family, where your career growth is just the beginning.