Seasoned Diabetes Care Device Technical Support & Customer Service Specialist – Hybrid – Greenville, SC – Empowering Lives Through Expert Care at brighthush

About brighthush

At brighthush, we are more than a support organization; we are a global movement dedicated to transforming the daily experience of people living with diabetes. With a network of over 30,000 specialists, we partner with leading medical device manufacturers and healthcare providers to deliver world‑class technical assistance and compassionate customer service. Our mission is simple yet powerful: empower individuals to live healthier, happier lives by ensuring that every device they rely on works flawlessly and that every question they have is answered with empathy and expertise.

Our culture is built on three pillars: empathy, innovation, and continuous learning. We believe that every team member has the potential to make a lasting impact, and we provide the tools, training, and support needed to turn that potential into reality.

Why This Role Matters

As a Technical Support & Customer Service Specialist, you will be the frontline advocate for patients who depend on our cutting‑edge diabetes care devices. Your role is critical: you troubleshoot complex technical issues, guide users through product setup, and ensure that every interaction is handled with patience, clarity, and genuine care. In a hybrid environment that blends onsite collaboration with the flexibility of remote work, you will experience the best of both worlds—engaging with a vibrant team while enjoying the comfort of your own home office.

Key Responsibilities

• Customer Interaction: Handle high‑volume inbound calls from patients and caregivers, providing timely, accurate solutions for device operation, connectivity, and maintenance.
• Technical Troubleshooting: Diagnose and resolve technical issues using multiple applications and knowledge bases, ensuring a seamless experience for each customer.
• Order & Billing Support: Assist with ordering supplies, processing insurance inquiries, and navigating product registration processes.
• Documentation: Record all interactions in our CRM system with precision, maintaining data integrity and compliance with regulatory standards.
• Escalation Management: Escalate complex problems to specialized technical teams while maintaining ownership of the customer journey.
• Conflict Resolution: Provide empathetic, conflict‑resolution support for frustrated or distressed callers, turning challenging situations into positive outcomes.
• Continuous Learning: Participate in ongoing training sessions, product updates, and quality assurance initiatives to stay current with industry best practices.
• Scheduling & Performance: Adhere to strict scheduling protocols, including full‑time hours, shift flexibility (evenings, weekends, holidays), and performance metrics.
• Work Environment: Maintain a secure, distraction‑free work environment—whether onsite at our Greenville office or from a home office that meets our connectivity and privacy standards.

Essential Qualifications

• Minimum age 18, high school diploma or equivalent.
• Proficient in English, both written and verbal, with excellent listening skills.
• Strong computer literacy, including typing speed of at least 30 words per minute.
• Ability to multitask across multiple applications while maintaining focus on customer needs.
• Demonstrated patience, empathy, and professionalism in high‑pressure environments.
• Reliable attendance and strict adherence to assigned schedules.
• Valid criminal background check clearance.
• Proximity to the Greenville, SC site for initial onsite work, with readiness to transition to a hybrid model.

Preferred Experience

• Previous call center or customer service experience, especially in a technical support capacity.
• Background in medical device support or familiarity with diabetes care products.
• Knowledge of insurance processes and medical terminology.
• Experience with remote work tools, including secure VPNs and high‑speed internet connections.

Skills & Competencies

• Problem‑Solving: Exceptional analytical thinking and the ability to troubleshoot complex issues quickly.
• Interpersonal Skills: Strong communication and the capacity to build rapport quickly with diverse customers.
• Adaptability to evolving technologies and changing customer needs.
• Commitment to continuous improvement and learning.
• Team player who thrives in both collaborative and independent settings.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As you master the fundamentals of technical support, you will have access to:

• Advanced training modules on emerging diabetes technologies.
• Leadership development programs that prepare you for supervisory or managerial tracks.
• Cross‑functional projects that expose you to product development, quality assurance, and customer experience strategy.
• Mentorship from seasoned experts who are passionate about your professional growth.
• Opportunities to contribute to industry white papers and thought‑leadership content.
• Annual conferences and workshops that keep you at the forefront of medical device support.

Work Environment & Culture

Our Greenville office offers a climate‑controlled, ergonomic workspace designed to keep you comfortable and productive. When you transition to a hybrid schedule, you will receive the necessary equipment—computer, headset, webcam—to maintain the same high standards of service from home. We foster a culture of inclusion, respect, and collaboration, where every voice is heard and every contribution matters. Our team celebrates milestones together, hosts quarterly wellness challenges, and participates in community outreach events that reinforce our commitment to improving lives.

Compensation & Benefits

We believe in rewarding excellence and commitment. Your compensation package includes:

• Competitive hourly rate starting at $17.00, with a scheduled increase to $18.50 on November 1, 2026.
• Monthly performance‑based incentives that recognize outstanding service.
• Flexible pay options—daily, bi‑weekly, direct deposit, or pay cards—to suit your financial needs.
• Paid vacation and paid holidays to recharge and spend time with loved ones.
• Comprehensive health benefits for you and your family, covering medical, dental, and vision care.
• 401(k) retirement plan with employer match to help you build long‑term financial security.
• Employee Assistance Program (EAP) for personal and professional support.
• Access to wellness resources, including fitness stipends and mental health counseling.
• Professional development stipend for certifications, conferences, and continuing education.

How to Apply

If you are ready to make a tangible difference in the lives of people managing diabetes, we invite you to join the brighthush family. Submit your application today and take the first step toward a rewarding career that blends technical expertise with compassionate service.

Apply to this role now