Seasoned Dutch Email Customer Support Specialist – Freelance, Fully Remote, Flexible Hours – Champion Global Brand Loyalty & Elevate Customer Experience at brighthush

About brighthush – Where Customer Experience Meets Innovation

brighthush is a forward‑thinking customer experience partner that blends cutting‑edge technology with a human‑centric approach. We empower leading global brands across e‑commerce, fintech, and lifestyle sectors to deliver seamless, multilingual support that transforms first‑time buyers into lifelong advocates. With a relentless focus on data‑driven insights, continuous learning, and a culture that celebrates curiosity, brighthush turns ordinary interactions into memorable brand moments. If you thrive in a fast‑paced, international environment and want to shape the future of customer support, this role is your next big step.

Why This Role Matters

As the Dutch‑speaking voice of our global portfolio, you will be the frontline champion for thousands of customers. Your expertise will directly influence customer satisfaction scores, brand loyalty, and ultimately, revenue growth. Working as a freelance specialist gives you the freedom to design your own schedule while still being part of a high‑impact, collaborative team that values autonomy, creativity, and measurable results.

Key Responsibilities

• Customer Interaction: Respond to all Dutch‑language email inquiries with speed, accuracy, and a tone that reflects brighthush’s brand voice.
• Issue Resolution: Diagnose and solve a wide spectrum of problems—from product usage questions to complex technical glitches—while following escalation protocols.
• Data Integrity: Log every interaction in our CRM, ensuring data quality, compliance with GDPR, and readiness for analytics.
• Cross‑Functional Collaboration: Partner with product, engineering, and QA teams to surface recurring issues and suggest product improvements.
• Continuous Learning: Attend monthly training, product demos, and industry webinars to stay ahead of trends and best practices.
• Content Development: Co‑create and refine email templates, knowledge‑base articles, and FAQ sections to enhance self‑service options.
• Performance Tracking: Monitor KPIs such as average response time, first‑contact resolution, and CSAT scores; provide actionable insights to leadership.
• Brand Advocacy: Represent brighthush’s values—friendliness, helpfulness, professionalism—in every customer touchpoint.

Essential Qualifications

• Native Dutch speaker or C1‑level proficiency with exceptional written communication skills.
• Strong command of English (C1+) for collaboration with international teams and technical documentation.
• 3+ years of email‑based customer support experience in B2B or B2C settings.
• Proven ability to manage multiple concurrent tickets while maintaining high quality.
• Hands‑on experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) and spreadsheet tools.
• Self‑motivated, reliable, and capable of working independently in a remote environment.
• Legal status as a freelancer or independent contractor with invoicing and tax management capabilities.

Preferred Qualifications

• Experience supporting international brands or working in multicultural teams.
• Deep understanding of the Dutch market, consumer behavior, and local regulations.
• Familiarity with customer experience metrics and data analysis to drive continuous improvement.
• Background in tech‑centric support roles.
• Additional language skills (e.g., German, French, Spanish) that add value to cross‑border initiatives.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic written communication that resonates with diverse audiences.
• Problem‑Solving: Rapid diagnosis, critical thinking, and effective solution delivery.
• Attention to Detail: Meticulous record‑keeping and strict adherence to brand guidelines.
• Time Management: Prioritization, deadline adherence, and workload balancing in a fast‑paced environment.
• Adaptability: Comfortable with evolving processes, new tools, and shifting customer needs.
• Team Collaboration: Strong interpersonal skills to work seamlessly with remote teammates and stakeholders.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels success. As a freelance customer support specialist, you’ll have access to a wealth of resources designed to help you grow:

• Structured onboarding and paid training covering product knowledge, customer service best practices, and the latest industry trends.
• Monthly knowledge‑sharing sessions with product managers, engineers, and senior support agents.
• Access to an internal learning portal featuring courses on communication, data analysis, and advanced customer support techniques.
• Opportunities to transition into specialized roles—such as Customer Success Manager, Support Lead, or Product Advocate—based on performance and interest.
• Regular feedback loops and performance reviews that help you set clear goals and track progress.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and empowerment. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual stand‑ups and team check‑ins.
• Open channels of communication via Slack, Teams, and email.
• A supportive community of remote professionals who celebrate achievements and share best practices.
• Inclusive values that respect diverse perspectives and encourage innovation.

Compensation, Perks, and Benefits

As a freelance contractor, you’ll receive a competitive hourly rate of €15, paid bi‑weekly. In addition to the base rate, we offer:

• Paid training and onboarding sessions.
• Access to a digital benefits package, including health insurance options, mental‑health resources, and wellness programs.
• Flexible working hours—daytime shifts only—allowing you to balance personal commitments.
• Regular performance bonuses tied to key metrics such as customer satisfaction and resolution time.
• Opportunities to earn additional income through referral programs and project‑based bonuses.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that values your expertise, respects your autonomy, and invests in your professional growth. You’ll have the chance to:

• Make a tangible impact on customer satisfaction for leading global brands.
• Work with cutting‑edge tools and processes that streamline support workflows.
• Collaborate with talented professionals from around the world.
• Enjoy the flexibility of a fully remote, freelance role that adapts to your lifestyle.
• Grow your skill set and career trajectory in a supportive, learning‑oriented environment.

How to Apply

Ready to bring your Dutch language skills and customer‑centric mindset to brighthush? Click the link below to submit your application and start a rewarding freelance journey with us.

Apply to brighthush Today

We look forward to discovering how your expertise can help us elevate the customer experience for our Dutch‑speaking clients. Join brighthush and be part of a global team that values innovation, collaboration, and excellence.