Senior Healthcare Intake Processor & Data Accuracy Champion – Remote – Elevate Patient Care Outcomes & Drive Operational Excellence at brighthush

Welcome to brighthush – Where Data Meets Compassion

In an era where every second counts, the accuracy and speed of patient intake can mean the difference between a smooth recovery and a delayed treatment. At brighthush, we harness the power of precision data entry to transform raw intake information into actionable intelligence that clinicians, payors, and patients can trust. Our mission is simple yet profound: to eliminate friction in patient intake, ensuring every data point is accurate, secure, and instantly actionable. By blending cutting‑edge technology with a culture of continuous improvement, we empower healthcare teams to deliver care that is both efficient and patient‑centered.

Why brighthush? The Remote‑First Advantage

brighthush is not just a company; it’s a movement toward a more connected, data‑driven healthcare ecosystem. As a fully remote organization, we give you the freedom to work from anywhere while still feeling part of a vibrant, collaborative community. Our remote‑first philosophy is built on trust, transparency, and a shared commitment to excellence.

Core Values That Drive Our Success

• Teamwork & Support: We celebrate milestones—both personal and professional—fostering genuine relationships across all levels.
• Purpose‑Driven Impact: Every task you complete directly contributes to improving patient outcomes and streamlining healthcare delivery.
• Equity & Inclusion: brighthush is an Equal Opportunity employer that embraces diversity in all its forms.
• Transparent Compensation: We provide clear, competitive pay and a comprehensive benefits package designed to support your well‑being.

Position Overview

As a Senior Healthcare Intake Processor, you will be the linchpin that connects incoming documentation to the patient and program files that drive both clinical and administrative workflows. Your role is critical in ensuring that every piece of data is captured accurately, routed efficiently, and compliant with the highest standards of privacy and quality.

Key Responsibilities

• Receive and process inbound documentation via fax, secure electronic upload, or other approved channels.
• Enter data into proprietary systems and patient files with a high degree of precision, maintaining data integrity at all times.
• Review documentation for completeness, accuracy, and compliance with program requirements, flagging any discrepancies for follow‑up.
• Route documents to the appropriate department, program, or team member in a timely manner, ensuring seamless handoffs.
• Track and report on key performance indicators (KPIs) such as timeliness, accuracy, and quality assurance metrics.
• Monitor and respond to incoming requests and inquiries through multiple systems, ensuring prompt resolution.
• Collaborate with cross‑functional teams to resolve document discrepancies or incomplete submissions, fostering a culture of continuous improvement.
• Adhere strictly to HIPAA guidelines and other regulatory requirements to safeguard Protected Health Information (PHI).
• Participate in regular training sessions to stay current on industry best practices, regulatory changes, and system updates.

Essential Qualifications

• High school diploma required; Associate degree in a healthcare‑related field preferred.
• Proven experience in healthcare administration, document management, or data entry.
• Exceptional attention to detail and a commitment to data integrity.
• Excellent organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in toggling between systems and databases, with a quick learning curve for new software.
• Strong written and verbal communication skills, capable of interacting with internal stakeholders and external partners.
• Ability to remain calm and focused under high volume, high‑pressure conditions.
• High level of accountability for adherence to policies, procedures, and compliance standards.
• Familiarity with medical terminology and healthcare workflows is a plus.

Preferred Qualifications

• Experience with electronic health record (EHR) systems such as Epic, Cerner, or Meditech.
• Knowledge of payer and vendor processes, including claims, authorizations, and eligibility verification.
• Prior remote work experience with a proven track record of self‑management and time‑zone flexibility.
• Certification in medical coding (CCS, CPC, or similar) or data management.

Skills & Competencies

• Data Accuracy: Ability to spot errors quickly and correct them before they impact downstream processes.
• Process Orientation: Understanding of intake workflows and the ability to identify bottlenecks and propose solutions.
• Technical Proficiency: Comfortable with spreadsheets, database queries, and document management tools.
• Communication: Clear, concise, and professional communication with both internal teams and external partners.
• Adaptability: Comfortable with changing priorities and new system updates.
• Compliance Mindset: Deep respect for HIPAA and other regulatory requirements.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day responsibilities. As a Healthcare Intake Processor, you will have access to a wealth of growth opportunities:

• Structured onboarding and mentorship programs designed to accelerate your learning curve.
• Regular cross‑functional training sessions that expose you to clinical, financial, and operational aspects of healthcare.
• Clear pathways to transition into roles such as Intake Coordinator, Data Analyst, Compliance Specialist, or even Program Manager.
• Access to industry conferences, webinars, and certification courses at no cost.
• Performance metrics that align with promotion criteria and career advancement.

Work Environment & Culture

brighthush operates as a fully remote, forward‑looking organization. Your primary workspace will be your home office, equipped with the tools and support you need to thrive:

• Home office stipend to set up a comfortable, ergonomic workspace.
• Access to a dedicated IT helpdesk for hardware and software support.
• Regular virtual team meetings, town halls, and social events to maintain a sense of community.
• Flexible scheduling to accommodate time‑zone differences across EST to PST.
• Encouragement to maintain a healthy work‑life balance, with policies that support mental and physical well‑being.

Compensation & Benefits

We offer a competitive hourly rate of $15.00–$17.00, commensurate with experience and qualifications. In addition to pay, brighthush provides a robust benefits package designed to support your health, financial security, and personal growth:

• Medical, dental, and vision coverage with a range of plans to suit individual needs.
• Life insurance and short‑ and long‑term disability coverage.
• Tax‑advantaged savings accounts (401(k) with employer match, Health Savings Account).
• Employee Assistance Program (EAP) for confidential counseling and support.
• Paid time off, holidays, bereavement leave, and a flexible vacation policy.
• Employee Ownership Program, allowing you to share in the company’s success.
• Performance‑based bonus opportunities for high‑impact contributions.

How to Apply

If you are a detail‑oriented, self‑motivated professional who thrives in a remote environment and is passionate about improving healthcare operations, we invite you to join brighthush. Submit your application through our career portal, and let’s explore how your skills can help us deliver exceptional service to patients and partners alike.

Apply Today and Shape the Future of Healthcare Intake at brighthush!