Senior Enterprise Customer Success Lead – Strategic Account Management & Growth Architect (Remote) – brighthush

Welcome to brighthush – Where Collaboration Meets Innovation

At brighthush, we’re not just a cloud‑based collaboration platform; we’re a movement that empowers teams worldwide to transform ideas into measurable outcomes. With a footprint spanning over 150 countries, we partner with Fortune 500 giants, dynamic mid‑market firms, and ambitious startups, delivering a suite of tools that make planning, tracking, and executing projects effortless and transparent. Our mission is simple yet powerful: human‑centric technology that unlocks organizational potential. If you’re ready to join a company that blends cutting‑edge technology with a culture of curiosity, diversity, and relentless pursuit of excellence, read on.

Why brighthush is the Future of Work

In an era where teams are increasingly distributed and projects more complex, the ability to orchestrate work seamlessly is no longer a competitive edge—it’s a survival imperative. brighthush sits at the crossroads of innovation and impact, offering a platform that redefines how teams collaborate, automate, and measure success. Our solutions are designed to be intuitive, adaptable, and, most importantly, human‑centric, ensuring that every user—from the executive to the frontline worker—experiences a frictionless workflow.

By joining brighthush, you’ll become part of a culture that celebrates curiosity, champions diversity, and relentlessly pursues excellence. Whether you’re a seasoned professional or an ambitious leader, you’ll find a place where your ideas shape products, influence strategy, and drive real business outcomes.

Role Overview: Senior Enterprise Customer Success Lead

As the Senior Enterprise Customer Success Lead, you will be the trusted advisor for our most valuable enterprise customers. You will own the end‑to‑end customer journey, ensuring that each client not only adopts brighthush but also realizes measurable business value and long‑term success. Your strategic mindset, deep product knowledge, and consultative approach will drive customer satisfaction, renewal, and expansion.

Why This Role Matters

Customer success is the linchpin of our growth engine. By turning satisfied users into advocates, you help brighthush maintain a high renewal rate, reduce churn, and uncover upsell opportunities that fuel our expansion. Your work will directly impact our Net Promoter Score (NPS), revenue growth, and brand reputation.

Key Responsibilities

• Strategic Onboarding & Adoption – Lead the initial onboarding of enterprise accounts, ensuring a smooth transition from sales to success and driving early adoption of key features.
• Account Planning & Execution – Develop and execute a comprehensive account plan that aligns with each customer’s business objectives, success criteria, and roadmap.
• Customer Advocacy – Serve as the primary point of contact for executive stakeholders, building credibility and trust through regular business reviews and value assessments.
• Value Realization & Upsell – Identify and champion opportunities for expansion, cross‑sell, and renewal by demonstrating tangible ROI and ROI‑driven use cases.
• Insight & Feedback Loop – Capture customer insights and relay them to Product, Marketing, and Sales teams to influence product roadmap and go‑to‑market strategies.
• Issue Escalation & Resolution – Partner with Technical Support, Professional Services, and Engineering to resolve critical incidents and ensure minimal impact on customer operations.
• Thought Leadership – Share best practices, industry trends, and success stories through webinars, whitepapers, and community forums.
• Metrics & Reporting – Track and report on key success metrics (NPS, CSAT, adoption rates, renewal rates) and use data to drive continuous improvement.
• Team Collaboration – Mentor junior success managers, contribute to knowledge bases, and collaborate cross‑functionally with Sales, Training, and Product teams.
• Continuous Learning – Stay current on industry trends, emerging technologies, and competitive landscape to provide forward‑looking guidance to customers.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a related SaaS role.
• Proven track record of maintaining high renewal rates and driving expansion within enterprise accounts.
• Strong communication skills with the ability to translate technical concepts to non‑technical audiences.
• Experience managing relationships with C‑suite and senior stakeholders.
• Analytical mindset with proficiency in using data to inform decisions and measure success.
• Self‑starter who thrives in a fast‑paced, remote environment.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience in the project management, collaboration, or workflow automation space.
• Background in consulting or implementation services.
• Knowledge of Agile and DevOps practices.
• Previous exposure to enterprise‑level SaaS platforms with >10,000 users.
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush capabilities.
• Relationship Building – Proven ability to build trust and influence across all levels.
• Problem Solving – Strong analytical skills and a proactive approach to resolving challenges.
• Project Management – Skilled at coordinating cross‑functional initiatives and managing timelines.
• Data‑Driven Decision Making – Comfortable working with dashboards, usage analytics, and performance metrics.
• Adaptability – Comfortable navigating ambiguity and shifting priorities.
• Collaboration – Excellent teamwork skills and a collaborative mindset.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. You will have access to:

• Comprehensive onboarding and continuous training programs.
• Mentorship from senior leaders and peers.
• Paid certifications in SaaS, project management, and industry‑specific domains.
• Clear career pathways to Director of Customer Success, VP of Customer Experience, or Product Management roles.
• Regular performance reviews and goal‑setting sessions.

Work Environment & Culture

brighthush champions a culture of innovation, inclusion, and impact. Our remote‑first model means you can work from anywhere in the U.S., while still enjoying:

• Virtual team‑building events and quarterly all‑hands meetings.
• Access to a global community of experts and thought leaders.
• Flexible work hours that respect work‑life balance.
• A collaborative environment where your ideas are heard and valued.

Compensation & Perks

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• Restricted Stock Units (RSUs) and an Employee Stock Purchase Program.
• Health, dental, and vision coverage with employer‑paid premiums.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and volunteer days.
• Monthly stipend for home‑office setup and productivity tools.
• Access to LinkedIn Learning, industry conferences, and internal knowledge‑sharing sessions.
• Wellness programs, counseling memberships, and local retail discounts.

How to Apply

Ready to make a tangible impact on enterprise customers and grow your career with a forward‑thinking SaaS company? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how you can help brighthush continue to deliver world‑class customer success.

Join brighthush Today

At brighthush, we celebrate diversity, champion innovation, and empower our people to thrive. If you’re passionate about helping organizations unlock their potential through technology, we want to hear from you. Apply now and become a key driver of our customer success story.