Seasoned E‑Commerce Customer Service Specialist – Greek Market & Social Media Engagement, Driving Sustainable Brand Growth at brighthush

About brighthush

brighthush is not just a brand; it’s a movement that reimagines everyday cleaning. Since our launch in Greece in 2025, we have been on a relentless quest to replace plastic‑laden, chemically intensive detergents with eco‑friendly, zero‑plastic solutions that dissolve completely and leave no trace on our planet. From plant‑based laundry sheets to biodegradable dish‑washing tablets, every product is engineered to protect the environment while delivering uncompromised performance. Our rapid growth has cultivated a vibrant, purpose‑driven community of customers, influencers, and sustainability advocates who share a common vision: a cleaner, greener future.

Why brighthush?

At brighthush, we believe that great work starts with a great culture. We are a small, agile team that values transparency, creativity, and continuous learning. Every team member is empowered to make decisions, experiment with new ideas, and directly influence the direction of our brand. If you thrive in a fast‑moving environment where your voice is heard and your contributions matter, brighthush is the place for you.

Position Overview

As our E‑Commerce Customer Service Specialist, you will be the frontline voice of brighthush in Greece. Your role blends customer support, community engagement, influencer coordination, and data‑driven improvement. You will work closely with the Country Manager and cross‑functional teams to ensure a seamless, delightful experience for every customer.

Key Responsibilities

• Community Interaction – Respond to inquiries via email, Instagram DMs, Facebook, and phone with a friendly, helpful tone.
• Social Media Monitoring – Track mentions, tags, and comments across platforms; engage in conversations, resolve issues, and build trust.
• Influencer Coordination – Liaise with micro‑influencers and creators, manage PR package shipments, schedule posts, and provide support.
• AI‑Powered Support – Leverage AI tools such as ChatGPT and Claude to create response templates, automate repetitive tasks, and streamline workflows.
• Logistics & Order Management – Monitor shipment status, resolve payment or delivery delays, and collaborate with the logistics team to keep customers informed.
• Feedback Loop – Identify recurring customer pain points, compile insights, and present actionable recommendations to product and marketing teams.
• Direct Collaboration – Work hand‑in‑hand with the Country Manager, bypassing unnecessary bureaucracy to accelerate decision‑making.

Essential Qualifications

• Fluent Greek – Exceptional written and spoken Greek, with a conversational, approachable style.
• Strong English (B2+) – Ability to communicate effectively with our European team and handle internal documentation.
• Social Media Savvy – Deep understanding of Instagram, TikTok, and other platforms; know how to read and respond to social language.
• Digital Comfort – Comfortable with technology, quick to adopt new tools, and experienced with AI assistants like ChatGPT.
• Customer‑Centric Mindset – Empathy, patience, and a genuine desire to help customers, even in challenging situations.
• Organizational Excellence – Ability to juggle multiple requests, prioritize tasks, and meet deadlines in a dynamic environment.
• Adaptability – Willingness to learn new processes, tools, and industry trends on the fly.

Preferred Experience (Nice to Have)

• Previous customer support or e‑commerce role.
• Experience coordinating influencer marketing campaigns.
• Knowledge of sustainability initiatives and eco‑friendly product lines.
• Proficiency with CRM systems and analytics dashboards.

Skills & Competencies

• Excellent communication – both written and verbal.
• Problem‑solving – turning challenges into opportunities.
• Team collaboration – working effectively with cross‑functional partners.
• Data‑driven mindset – using metrics to guide decisions.
• Time management – balancing multiple priorities without compromising quality.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will receive:

• On‑the‑job training with seasoned mentors.
• Access to cutting‑edge AI tools and workshops.
• Regular performance reviews and KPI‑based feedback.
• Opportunities to transition into product, marketing, or operations roles.
• Participation in industry conferences and sustainability forums.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in Greece, with flexible hours that accommodate your personal life. We celebrate diversity, encourage open dialogue, and reward innovative ideas. Every team member is valued for their unique perspective, and we foster a collaborative atmosphere where success is shared.

Compensation & Perks

While specific salary details are tailored to experience and qualifications, you can expect a competitive package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction and engagement metrics.
• Generous paid time off and flexible vacation policy.
• Up to 50% discount on all brighthush products.
• Health and wellness stipend.
• Continuous learning budget for courses, certifications, and conferences.
• Access to AI training and tools such as Claude.

How to Apply

Ready to become the voice of brighthush and help shape the future of sustainable cleaning? Submit your resume and a brief cover letter explaining why you’re the perfect fit for this role. We look forward to hearing from you!