Seasoned Federal Customer Success Leader – AI Transformation & Strategic Partnerships Champion – Driving Adoption, Maximizing Impact, and Shaping Public Sector Innovation at brighthush

Welcome to brighthush – Where Public‑Sector Innovation Meets AI Excellence

At brighthush, we are redefining how federal agencies harness data, automate processes, and deliver services that matter. Our AI‑powered platform blends advanced analytics, machine learning, and seamless workflow orchestration into a single, intuitive ecosystem that empowers public‑sector teams to innovate faster, smarter, and more transparently. With a portfolio that spans 85% of brighthush companies and countless government entities, brighthush has become the trusted partner for agencies looking to transform their operations and elevate citizen engagement.

Why brighthush is the Place for You

The public‑sector landscape is evolving at breakneck speed. Agencies must meet rising expectations for speed, security, and accountability while navigating complex regulatory frameworks. AI is the catalyst that turns raw data into actionable insights, automates routine tasks, and unlocks new levels of citizen satisfaction. As a Senior Customer Success Manager – Federal, you will be at the forefront of this transformation, partnering with high‑impact agencies to translate strategic challenges into tangible AI solutions. If you thrive in a dynamic environment, love turning strategy into execution, and want to make a real difference for public‑sector organizations, brighthush is the place for you.

Your Impact as a Senior Customer Success Manager – Federal

In this role, you will be the bridge between federal agencies and our AI platform, ensuring that every customer achieves maximum value and mission success. Your influence will shape product development, drive adoption, and position brighthush as a thought leader in federal AI.

• Advocate for federal customers – champion their needs, secure resources, and ensure they realize maximum value from brighthush’s AI platform.
• Shape the customer journey – from onboarding to expansion, influence product strategy and roadmap with real‑world feedback.
• Build trusted advisor relationships – with senior sponsors, guiding them through the entire lifecycle of AI adoption.
• Drive measurable outcomes – such as increased efficiency, cost savings, and improved citizen satisfaction.
• Lead cross‑functional initiatives – collaborate with product, engineering, data science, and marketing to deliver integrated solutions.
• Champion AI adoption – by creating best‑practice playbooks, hosting workshops, and facilitating knowledge transfer across agencies.
• Represent brighthush externally – at conferences, industry forums, and advisory boards, positioning the company as a thought leader in federal AI.

Key Responsibilities

• Own the end‑to‑end customer success lifecycle for a portfolio of federal accounts, ensuring adoption, satisfaction, and renewal.
• Develop deep domain expertise in federal procurement, compliance, and data governance to advise clients on best practices.
• Collaborate with the Product Management team to translate customer insights into feature enhancements and roadmap priorities.
• Facilitate quarterly business reviews (QBRs) with executive sponsors, presenting ROI, usage metrics, and strategic recommendations.
• Coordinate with the Implementation Services team to design and execute onboarding plans that meet agency timelines and regulatory requirements.
• Mentor and coach junior Customer Success Associates, fostering a culture of continuous improvement and high performance.
• Analyze usage data, identify adoption gaps, and develop targeted action plans to accelerate AI integration.
• Represent brighthush in industry events, webinars, and advisory panels, building brand credibility and thought leadership.
• Work closely with Sales to identify upsell and cross‑sell opportunities, contributing to revenue growth.
• Maintain accurate forecasting and pipeline reporting, ensuring visibility into account health and renewal risks.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise sales within the technology or public‑sector space.
• Proven track record of managing large, complex federal accounts and delivering measurable business outcomes.
• Deep understanding of federal acquisition regulations (FAR, DFARS) and data security standards (FedRAMP, NIST).
• Experience working with AI, machine learning, or data analytics platforms in a government context.
• Strong analytical skills – ability to interpret usage data, generate insights, and recommend actionable improvements.
• Excellent communication and presentation skills, with the ability to influence senior stakeholders across multiple agencies.
• Demonstrated ability to build and maintain trusted advisor relationships with executive sponsors.
• Proficiency in CRM systems (brighthush, brighthush) and customer success platforms (brighthush, brighthush).
• Bachelor’s degree in Computer Science, Public Administration, Business, or a related field; advanced degree preferred.
• Willingness to travel up to 25% for client visits, conferences, and internal meetings.

Preferred Qualifications

• Experience in a startup or high‑growth technology environment, with a passion for scaling solutions.
• Knowledge of emerging AI technologies such as generative AI, natural language processing, and computer vision.
• Prior involvement in public‑sector innovation programs or grant‑funded initiatives.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.
• Certifications in project management (PMP, Agile) or data science (brighthush, brighthush, brighthush).

Skills & Competencies

• Strategic Thinking – align AI solutions with agency missions and long‑term goals.
• Customer‑Centric Mindset – relentless focus on delivering value and exceeding expectations.
• Problem‑Solving – diagnose complex challenges and craft innovative, compliant solutions.
• Collaboration – thrive in cross‑functional teams, bridging product, engineering, and operations.
• Data‑Driven Decision Making – leverage metrics to guide strategy and demonstrate ROI.
• Leadership – mentor junior staff, lead initiatives, and influence senior stakeholders.
• Adaptability – navigate evolving regulations, technologies, and agency priorities.
• Communication – clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the solutions we deliver. As a Senior Customer Success Manager – Federal, you will have a clear path to leadership and a wealth of learning resources.

• Progress into leadership roles such as Director of Customer Success or Head of Federal Partnerships.
• Participate in executive‑level strategy sessions, shaping the future of AI in the public sector.
• Access to continuous learning programs, including AI certifications, leadership workshops, and industry conferences.
• Opportunity to mentor and coach a growing team of Customer Success professionals.
• Engage in cross‑departmental projects that influence product development, go‑to‑market strategy, and policy advocacy.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative culture where curiosity and innovation thrive. Our remote‑first model empowers employees to work from anywhere while staying connected through weekly virtual huddles, monthly town halls, and quarterly in‑person retreats. We celebrate diversity, encourage continuous learning, and reward bold ideas that push the boundaries of public‑sector technology. Employees enjoy flexible schedules, a supportive peer network, and a transparent, merit‑based promotion path.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles in the federal tech space.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and adoption metrics.
• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and a fully remote work environment.
• Professional development budget for conferences, courses, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

If you are ready to lead federal agencies into the AI‑powered future, bring your expertise, passion, and vision to brighthush. Submit your resume and a cover letter outlining your experience with federal accounts, AI adoption, and customer success leadership. We look forward to exploring how you can help shape the next chapter of public‑sector innovation.

Join brighthush – Where AI Meets Public Service

At brighthush, we’re not just building technology; we’re building a future where government agencies can serve citizens with unprecedented efficiency, transparency, and impact. Join us, and be part of a team that turns data into action, challenges the status quo, and delivers real, measurable change. Your career, your ideas, and your dedication will help shape the public sector for generations to come.