Seasoned Healthcare Billing & Insurance Customer Service Specialist – Hybrid Remote & Onsite Opportunities – Join brighthush

About brighthush

brighthush has been a trusted name in the healthcare services industry for over three decades. We are a forward‑thinking organization that blends deep industry expertise with a passion for people. Our mission is simple yet powerful: to empower our people, nurture their growth, and deliver exceptional value to patients, providers, and partners. Every interaction at brighthush is an opportunity to make a difference, and that starts with a team that is skilled, compassionate, and driven to exceed expectations.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best work happens when people feel supported, challenged, and recognized. That philosophy is reflected in every aspect of our organization—from the way we structure onboarding to the way we celebrate achievements. Here’s what makes brighthush a standout employer:

• Hybrid Work Flexibility: Choose to work from the comfort of your home or from our modern, collaborative office in Marshfield, WI. We provide the tools and resources you need to thrive in either setting.
• Structured Onboarding: Kick off your journey with our intensive August training class that equips you with the tools, knowledge, and confidence to succeed.
• Clear Career Pathways: From entry‑level roles to senior specialist positions, brighthush offers transparent career ladders and continuous learning opportunities.
• Impactful Work: Every call you handle directly improves patient experience, streamlines billing processes, and supports the financial health of our partners.
• Inclusive Culture: We celebrate diversity, encourage collaboration, and foster an environment where every voice is heard.

Key Responsibilities

As a Healthcare Billing & Insurance Customer Service Specialist at brighthush, you will be the frontline champion for billing and insurance inquiries. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls from patients, law offices, insurance companies, and external facilities.
• Resolving complex billing and insurance issues such as deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility questions, and coding disputes.
• Reviewing financial statements and recommending payment options or assistance programs in line with client guidelines.
• Guiding patients through payment resources, facilitating referrals, and ensuring a seamless payment experience.
• Maintaining accurate account documentation, including notes, codes, and call logs, with minimal errors.
• Monitoring key performance indicators (KPIs) such as call volume, resolution rate, and call quality, and consistently exceeding targets.
• Adhering to all company policies, client procedures, and applicable laws, including privacy regulations.
• Collaborating with cross‑functional teams via screen monitoring, video conferencing, and shared digital workspaces.
• Participating in continuous improvement initiatives to enhance workflow efficiency and customer satisfaction.
• Providing feedback on system enhancements and process changes to senior leadership.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years experience in a call center or healthcare customer service environment.
• Proficiency in navigating multiple computer applications and databases simultaneously.
• Strong verbal and written communication skills, with impeccable grammar and telephone etiquette.
• Moderate to advanced keyboard typing speed and navigation proficiency.
• Ability to manage self‑effortfully in a remote or office setting, staying focused and delivering results.
• Understanding of sensitive personal information (SPI) and sensitive consumer information (SCI) handling protocols.
• Basic knowledge of medical terminology and billing concepts.

Preferred Qualifications

• Experience with medical billing and coding (e.g., ICD‑10, CPT, HCPCS).
• Prior work in a medical office or general knowledge of health insurance processes.
• Familiarity with Artiva, Cerner Soarian, or EPIC electronic health record (EHR) systems.
• Knowledge of billing software and payment processing platforms.
• Experience in a high‑volume, KPI‑driven environment.
• Certification or coursework in medical billing or coding.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help patients navigate financial challenges.
• Problem‑Solving: Ability to analyze complex billing scenarios and devise effective solutions.
• Attention to Detail: Accuracy in documentation, coding, and data entry.
• Technical Proficiency: Comfortable with multiple software platforms, screen monitoring tools, and virtual collaboration tools.
• Time Management: Efficiently handle high call volumes while maintaining quality.
• Adaptability: Thrive in a fast‑changing environment and quickly learn new processes.
• Team Collaboration: Work effectively with cross‑functional teams and contribute to a positive workplace culture.
• Compliance Awareness: Adhere to HIPAA, PCI, and other regulatory requirements.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• On‑the‑job training modules covering billing, coding, and insurance nuances.
• Mentorship programs pairing you with seasoned specialists.
• Continuing education stipends for certifications such as Certified Professional Biller (CPB) or Certified Professional Coder (CPC).
• Internal career ladder: from Customer Service Representative to Billing Analyst, Senior Specialist, or Team Lead.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews with clear, actionable feedback and goal setting.
• Opportunities to attend industry conferences and webinars at no cost.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and innovation. Whether you’re working from home or in our Marshfield office, you’ll experience:

• Open communication channels with leadership and peers.
• Regular virtual town halls and team‑building events.
• Flexible scheduling to support work‑life balance.
• A supportive environment that values mental health and well‑being.
• Recognition programs that celebrate individual and team achievements.
• Access to a digital knowledge base and peer‑support forums.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to KPI achievements.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Remote work stipend and equipment allowance.
• Employee wellness programs and mental health resources.
• Professional development budget for certifications and courses.
• Employee assistance program (EAP) for personal and family support.

How to Apply

Ready to make a meaningful impact in healthcare customer service? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to welcoming you to our team of dedicated professionals who are committed to excellence and patient care.