Seasoned Part-Time Customer Experience Coordinator – Retail Store Operations, Loyalty Program Champion, and Front-End Team Leader

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail industry, renowned for delivering high‑quality merchandise at unbeatable prices. With a global footprint that spans four dynamic home offices, state‑of‑the‑art distribution centers, and a vibrant network of retail stores, brighthush is committed to creating memorable shopping experiences for millions of customers worldwide. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why Join brighthush?

As a part‑time Customer Experience Coordinator, you will be at the heart of our customer‑first philosophy. You’ll lead a dedicated front‑end team, ensuring every shopper receives prompt, courteous service and is introduced to our loyalty programs. This role offers a unique blend of leadership, customer engagement, and operational excellence—all while enjoying the flexibility of a part‑time schedule that can include evenings and weekends.

Key Responsibilities

• Lead by Example: Engage with customers personally, demonstrating outstanding service and promoting loyalty initiatives.
• Team Oversight: Manage a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Mentor and coach Associates on front‑end principles, customer personalization, and loyalty program benefits.
• Customer Experience Management: Resolve customer concerns swiftly, maintaining a positive atmosphere and fostering repeat visits.
• Store Operations: Ensure Associates adhere to store plans, prioritize tasks, and maintain a clean, organized environment.
• Communication: Provide clear, timely updates to management and Associates, setting priorities and addressing challenges.
• Performance Feedback: Offer constructive feedback and recognize achievements to build a motivated team.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, promoting a secure shopping environment.
• Program Promotion: Actively promote credit and loyalty programs, driving customer engagement and retention.
• Shrink Reduction: Support initiatives aimed at minimizing loss and maximizing profitability.
• Additional Duties: Perform any other tasks assigned by management to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and store layout optimization.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Proficiency in training others and fostering a culture of continuous improvement.
• Availability for a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program management and POS systems.
• Background in safety compliance and loss prevention.
• Knowledge of labor laws and retail operational policies.
• Prior experience in a high‑volume retail setting.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution
• Data‑Driven Decision Making
• Time Management & Prioritization
• Adaptability & Problem Solving
• Communication & Interpersonal Skills
• Technical Proficiency with POS and Retail Software

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limitless. Starting as a Customer Experience Coordinator, you’ll gain exposure to store operations, leadership development, and strategic initiatives. Successful coordinators often advance to Store Manager, Assistant Store Manager, or regional leadership roles. We invest heavily in professional development through:

• Structured onboarding and mentorship programs.
• Leadership training workshops and certifications.
• Cross‑functional projects that broaden skill sets.
• Access to internal job boards and career counseling.

Work Environment & Culture

brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. Our culture encourages innovation, celebrates diversity, and rewards teamwork. You’ll find:

• A collaborative environment that values open communication.
• Regular team-building events and community outreach initiatives.
• Recognition programs that celebrate achievements and milestones.
• Flexible work arrangements that respect work‑life balance.

Compensation & Benefits

Competitive hourly pay ranging from $16.00 to $16.50 per hour, commensurate with experience and skill level. In addition to your base pay, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Short‑term and long‑term disability coverage.
• Paid parental leave and adoption assistance.
• Scholarship and educational support programs.

All benefits are subject to eligibility criteria and may be updated from time to time. For detailed information, please consult the brighthush benefits portal or contact your brighthush representative.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. brighthush also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in a dynamic retail setting, and are eager to grow your leadership skills, we invite you to apply for the Part‑Time Customer Experience Coordinator role at brighthush. Join a team that values innovation, collaboration, and personal growth, and help us continue to set the standard for off‑price retail excellence.

and start your journey with brighthush!