Seasoned Pharmacy Technician – Customer Care Specialist & Oncology Pharmacy Support – Remote & Onsite – brighthush
About brighthush
At brighthush, we’re redefining how oncology care is delivered in the community. Our innovative pharmacy model bridges the gap between patients, physicians, payers, and manufacturers, ensuring that every prescription is handled with precision, compassion, and a relentless commitment to quality. We’re not just a pharmacy; we’re a partner in the fight against cancer and rare diseases, empowering patients and providers alike to focus on what matters most: healing and hope.
Why Join brighthush?
When you become part of the brighthush family, you’re stepping into a role that goes beyond routine tasks. You’ll be at the frontline of patient care, working closely with sales teams, providers, and internal stakeholders to resolve complex issues and elevate the patient experience. Our culture is built on teamwork, respect, integrity, and passion, and we celebrate the unique contributions of every team member. We believe that compassion should always outweigh numbers, and we reward that mindset with:
- Competitive starting salary of $24.00 per hour, with potential for growth
- Sign‑on bonus of $5,000 for new hires starting before December 31, 2026
- Comprehensive benefits package: medical, dental, vision, life, short‑ and long‑term disability
- 401(k) plan with company match
- Paid time off, paid holidays, and a generous tuition reimbursement program
- Flexible work arrangements – remote work from home with onsite training at our Buffalo, NY pharmacy
Position Overview
As a Customer Care Specialist at brighthush, you will be the linchpin in our customer service ecosystem. You’ll manage escalations, collaborate with cross‑functional teams, and ensure that every patient and provider interaction is handled with the utmost professionalism and efficiency. This full‑time role offers a blend of remote work and onsite collaboration, giving you the best of both worlds.
Key Responsibilities
- Oversee the customer care escalation email workflow, ensuring timely and accurate responses.
- Partner with the Customer Service Manager to address all sales team escalations on a daily basis.
- Process address exception reports as directed by the VP of Pharmacy Operations.
- Identify and report potential escalation blockers to the Customer Care Manager.
- Maintain a deep understanding of CPR+ and billing claim responses to provide accurate guidance.
- Escalate complex issues to the appropriate Pharmacy Director, sales representative, or analytics team.
- Collaborate with functional areas (IT, Finance, Compliance) to resolve customer problems and update system databases.
- Communicate clearly with all stakeholders about actions taken and expected resolution timelines.
- Lead and complete projects assigned by the Customer Service Manager, driving process improvements and quality initiatives.
Essential Qualifications
- High School Diploma required; Bachelor’s degree preferred.
- 1–2 years of pharmacy billing or certified pharmacy technician experience.
- Current Pharmacy Technician State License/Registration (per State Board of Pharmacy).
- National Pharmacy Technician Certification (CPhT via PTCB/NHA).
- Strong customer service orientation with excellent verbal and written communication skills.
- Proven problem‑solving abilities and the capacity to work independently with minimal guidance.
Preferred Qualifications
- Experience in oncology or specialty pharmacy settings.
- Knowledge of pharmacy billing systems (e.g., Pioneer, Meditech, or similar).
- Familiarity with regulatory compliance standards (HIPAA, FDA, CMS).
- Demonstrated ability to manage multiple priorities in a fast‑paced environment.
- Leadership or project management experience within a pharmacy or healthcare context.
Core Skills & Competencies
- Exceptional organizational skills and meticulous attention to detail.
- Strong analytical mindset with the ability to interpret data and identify trends.
- Effective interpersonal skills – able to build rapport with patients, providers, and internal teams.
- Adaptability – thrive in a dynamic environment with evolving processes.
- Tech‑savvy – comfortable navigating multiple software platforms and databases.
- Commitment to continuous learning and professional development.
Career Growth & Learning Opportunities
At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Care Specialist, you’ll have the chance to:
- Advance into senior customer care or operations leadership roles.
- Take on cross‑departmental projects that shape the future of oncology pharmacy services.
- Participate in ongoing training programs covering advanced pharmacy practice, compliance, and technology.
- Earn certifications such as Certified Oncology Pharmacy Technician (COPT) or Certified Pharmacy Technician – Oncology (CPT‑O).
- Benefit from mentorship programs that pair you with seasoned professionals in the field.
Work Environment & Culture
Our team at brighthush is a vibrant mix of seasoned professionals and fresh talent, all united by a shared mission to improve patient outcomes. We foster an environment where:
- Ideas are welcomed and innovation is encouraged.
- Work‑life balance is respected, with flexible scheduling and remote work options.
- Recognition and rewards are tied to both individual and team achievements.
- Open communication channels ensure that every voice is heard.
Compensation & Perks
Beyond a competitive hourly wage, brighthush offers:
- Health, dental, and vision insurance plans with low employee premiums.
- Life insurance and short‑ and long‑term disability coverage at no cost to you.
- 401(k) retirement plan with company match to help you secure your future.
- Paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
- Tuition reimbursement to support your educational goals.
- Employee wellness programs, including mental health resources and fitness stipends.
Ready to Make a Difference?
If you’re a dedicated Pharmacy Technician with a passion for patient care and a desire to work in a forward‑thinking oncology pharmacy, brighthush invites you to apply. Join us in transforming the patient experience, supporting providers, and advancing the fight against cancer and rare diseases. Your expertise, compassion, and drive will help us deliver the highest quality care to those who need it most.