Seasoned Remote Travel Planner & Customer Concierge – Global Travel Coordination & Client Experience Specialist at brighthush

About brighthush

brighthush is a forward‑thinking travel solutions provider that redefines the way people experience the world. With a global network of partners, a commitment to sustainability, and a passion for personalized service, we empower travelers to explore with confidence and ease. Our culture is built on curiosity, collaboration, and a relentless focus on delivering memorable journeys. As a remote‑first organization, we give our team the flexibility to work from anywhere while fostering a vibrant community of travel enthusiasts.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that turns travel dreams into reality. We offer:

• Competitive base salary plus performance‑based bonuses
• Comprehensive health, dental, and vision coverage (including telehealth)
• Unlimited paid time off and a generous parental leave policy
• Annual travel stipend and discounted travel perks for you and your family
• Continuous learning through industry certifications, webinars, and a dedicated budget for professional development
• Access to a global community of travel experts and a mentorship program that accelerates career growth
• Flexible work hours and a fully remote environment that supports work‑life balance

Role Overview

As a Remote Travel Planner & Customer Concierge, you will be the primary point of contact for our clients, ensuring their travel needs are met with precision, creativity, and a personal touch. You will research itineraries, negotiate rates, and coordinate every detail—from flights and accommodations to local experiences and emergency support—while maintaining meticulous records and fostering lasting relationships.

Key Responsibilities

• Client Engagement: Serve as the first line of support for all client inquiries, providing timely, accurate, and friendly assistance via phone, email, and chat.
• Itinerary Development: Design customized travel plans that align with clients’ budgets, preferences, and travel goals, leveraging our extensive partner network.
• Vendor Management: Negotiate rates and secure bookings with airlines, hotels, car rental agencies, and activity providers, ensuring optimal value and service quality.
• Documentation & Compliance: Maintain detailed travel records, contracts, and compliance documents, ensuring all travel arrangements meet regulatory and company standards.
• Problem Resolution: Act swiftly to resolve any travel disruptions—cancellations, delays, or emergencies—by coordinating with vendors and providing proactive solutions.
• Data Analysis: Track and analyze travel spend, client satisfaction metrics, and vendor performance to identify opportunities for improvement.
• Continuous Learning: Stay current on industry trends, new destinations, and emerging travel technologies to enhance service offerings.
• Team Collaboration: Work closely with the Sales, Marketing, and Operations teams to align client expectations with business objectives.

Essential Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business, or related field.
• Minimum of 3 years’ experience in travel planning, customer service, or a related role.
• Proficiency in travel booking platforms (e.g., Sabre, Amadeus, Travelport) and CRM systems.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Exceptional problem‑solving abilities and a calm, solution‑oriented mindset.
• High level of organization, attention to detail, and ability to manage multiple projects simultaneously.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with corporate travel management or a travel agency environment.
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Certifications such as Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).
• Proficiency in additional travel tools (e.g., Google Workspace, Microsoft Office Suite, Trello, Asana).
• Demonstrated ability to upsell travel products and services while maintaining client trust.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for creating memorable experiences and exceeding client expectations.
• Analytical Thinking: Ability to interpret data, spot trends, and make informed decisions.
• Adaptability: Thrive in a fast‑paced, evolving industry with changing travel dynamics.
• Collaboration: Work effectively across departments and with external partners.
• Technology Savvy: Comfortable learning new software and leveraging digital tools to streamline processes.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Development at brighthush

We believe in nurturing talent and providing clear pathways for advancement. As a Remote Travel Planner & Customer Concierge, you will have the opportunity to:

• Progress to Senior Travel Planner or Team Lead roles, overseeing larger client portfolios and mentoring junior staff.
• Transition into specialized areas such as Corporate Travel Management, Destination Marketing, or Travel Product Development.
• Participate in cross‑functional projects that shape the future of travel technology and service delivery.
• Earn industry certifications and attend conferences, workshops, and seminars funded by brighthush.
• Leverage our internal knowledge base and mentorship program to refine your expertise and broaden your skill set.

Work Environment & Culture

brighthush embraces a culture of transparency, innovation, and inclusivity. Our remote workforce enjoys:

• Weekly virtual coffee chats and monthly town‑hall meetings to share insights and celebrate wins.
• A collaborative platform that encourages idea sharing and cross‑team collaboration.
• Access to a global network of travel professionals, fostering continuous learning and cultural exchange.
• Recognition programs that reward exceptional service, creativity, and teamwork.
• Flexibility to work from any location, supported by a robust digital infrastructure and reliable IT support.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote travel professionals.
• Performance‑based bonuses tied to client satisfaction scores and travel revenue targets.
• Health, dental, and vision insurance with a generous coverage plan.
• Retirement savings plan with company match.
• Unlimited paid time off, ensuring you can recharge and explore.
• Annual travel stipend and discounted travel benefits for you and your loved ones.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to embark on a rewarding career that blends travel passion with professional growth? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to discovering how your expertise can help us create unforgettable journeys for our clients.