Seasoned Retail Front‑Line Customer Service Coordinator – Store Operations, Team Leadership, and Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as brighthush Maxx, brighthush Homegoods, and brighthush Winners, we are committed to redefining the shopping experience for millions of customers every day. Our culture is built on innovation, integrity, and an unwavering focus on people—both our customers and our team members. At brighthush, we believe that every interaction is an opportunity to create lasting value, and we empower our associates to bring their best selves to work.

Why Join brighthush?

As a Retail Front‑Line Customer Service Coordinator, you will be at the heart of our store operations, shaping the customer journey and leading a dynamic team of associates. This role offers:

• Hands‑on leadership experience in a fast‑paced retail environment.
• Opportunities to develop coaching, training, and performance‑management skills.
• A platform to influence store performance, customer loyalty, and operational excellence.
• Access to a comprehensive benefits package, competitive pay, and a culture that values work‑life balance.
• Clear career pathways—from associate to store manager, and beyond into regional or corporate roles.

Key Responsibilities

In this role, you will be the driving force behind a seamless, customer‑centric experience. Your day‑to‑day responsibilities will include:

• Team Leadership & Coaching: Oversee a team of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Experience Champion: Lead by example—engage with customers, promote loyalty programs, and resolve issues swiftly to maintain a positive store atmosphere.
• Training & Development: Design and deliver training modules on front‑end principles, product knowledge, and personalized service. Mentor new hires and provide ongoing feedback.
• Operational Excellence: Ensure associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized, and safe environment.
• Performance Management: Conduct regular performance reviews, set goals, and collaborate with store management to address skill gaps.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Participate in shrink reduction initiatives and maintain a secure store environment.
• Communication & Reporting: Provide accurate updates to management, communicate priorities to the team, and document incidents or improvements.
• Innovation & Continuous Improvement: Identify opportunities to enhance customer service, streamline processes, and increase sales through upselling and cross‑selling.
• Other Duties: Perform additional tasks as assigned by store leadership to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills—both verbal and written—paired with a keen attention to detail.
• Proven ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Team‑player mindset with a collaborative approach to problem‑solving.
• Proficiency in POS systems, inventory management tools, and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program promotion and membership enrollment.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of labor regulations and compliance standards.
• Prior experience in a fast‑moving retail environment with high customer traffic.
• Strong analytical skills to interpret sales data and drive performance improvements.

Skills & Competencies

• Leadership & Team Development
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Data‑Driven Decision Making
• Adaptability & Resilience
• Technology Literacy (POS, inventory, and reporting tools)
• Commitment to Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Retail Front‑Line Customer Service Coordinator, you will have access to:

• Structured training programs covering leadership, merchandising, and customer engagement.
• Mentorship from senior store managers and regional leaders.
• Cross‑functional exposure to areas such as merchandising, loss prevention, and corporate operations.
• Clear promotion pathways—from associate to store manager, and potential advancement to district or regional roles.
• Opportunities to lead special projects, such as store redesigns or community outreach initiatives.

Work Environment & Company Culture

brighthush fosters a vibrant, inclusive, and collaborative work environment. Our core values—Integrity, Innovation, and Customer Obsession—guide everything we do. You will find:

• A supportive team that celebrates diversity and encourages open communication.
• Regular team meetings, feedback sessions, and recognition programs that highlight individual and collective achievements.
• A culture that values work‑life balance, offering flexible scheduling and a supportive environment for personal growth.
• Community engagement initiatives, such as volunteer days and local partnerships, that allow you to give back while building strong community ties.

Compensation, Perks, and Benefits

While the starting hourly rate for this position ranges from $16.75 to $17.25, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers:

• Associate discount on all merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance programs (EAP) and wellness resources.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.
• Opportunities for professional development and tuition reimbursement.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced retail environment, and are ready to lead and inspire a team, we encourage you to apply today. Join brighthush and become part of a global community that values innovation, integrity, and the joy of helping customers find the best value.

To submit your application, click the link below and complete the online application form. We look forward to learning how your skills and experience align with our mission to create memorable shopping experiences for every customer.