Seasoned Senior Enterprise Customer Success Manager – Driving High‑Value Brokerage Partnerships, Product Adoption, and Strategic Growth at brighthush

About brighthush

brighthush is a trailblazer in the real‑estate technology space, redefining how agents, teams, and brokers connect with buyers and sellers. With a suite of cloud‑based software and advertising solutions, we empower real‑estate professionals to deliver seamless, data‑driven experiences that accelerate transactions and elevate client satisfaction. Our mission is simple: make every home‑buying journey smarter, faster, and more enjoyable.

About the Team

The brighthush Showcase team sits at the heart of our agent‑centric platform. We design, build, and continuously improve a powerful suite of tools that help agents market listings, engage prospects, and close deals. Our culture is built on a relentless focus on customer experience, data‑driven decision making, and cross‑functional collaboration. As a member of this team, you’ll partner with sales, product, and engineering to ensure our brokerage partners receive world‑class onboarding, adoption, and support.

About the Role

As a Senior Enterprise Customer Success Manager, you will own a portfolio of the most complex, high‑value brokerage accounts. Your mission is to build lasting relationships, drive successful implementations, and unlock the full potential of brighthush Showcase for each partner. You will be the trusted advisor who translates business goals into actionable product strategies, ensuring that every client achieves measurable outcomes.

Key Responsibilities

• Relationship Leadership – Serve as the primary point of contact for all enterprise brokerage partners, managing day‑to‑day interactions and fostering trust.
• Strategic Business Reviews – Host monthly Business Review meetings to discuss engagement metrics, updated goals, and product roadmap insights.
• Product Expertise – Deliver deep knowledge of brighthush Showcase, including media, marketing, and analytics features, to internal stakeholders and clients.
• Implementation Champion – Guide new brokerages through a streamlined onboarding process, ensuring alignment with their expectations and internal objectives.
• Best‑Practice Advocate – Proactively recommend system and process changes that drive adoption, efficiency, and ROI.
• Training & Enablement – Conduct training sessions—via phone, web, or in‑person—to onboard new users and reinforce best practices.
• Cross‑Functional Collaboration – Work closely with Sales to shape renewal strategies, identify upsell opportunities, and secure long‑term partnership success.
• Data‑Driven Insight – Leverage Tableau dashboards, listing performance metrics, and agent rosters to uncover growth opportunities and inform strategy.
• Account Health Management – Maintain high customer health scores by setting accountability targets and addressing challenges promptly.
• Strategic Influence – Shape future product enhancements and feature prioritization based on customer feedback and market trends.

What Makes You a Great Fit

Essential Qualifications

• Four‑year degree or equivalent professional experience.
• Minimum of 5 years in a client‑facing role (customer success, sales, business solutions, or support).
• Strong communication and interpersonal skills, with the ability to influence at all organizational levels.
• Exceptional organizational and time‑management abilities, capable of juggling multiple high‑priority projects.
• Flexibility to accommodate client schedules, including short turnaround windows.
• Proven track record of managing complex projects to successful completion under tight deadlines.
• Team‑player mindset, thriving in collaborative, cross‑functional environments.

Preferred Qualifications

• Experience in the real‑estate industry or a related SaaS environment.
• Prior success in managing enterprise‑level accounts with high annual spend.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Background in driving product adoption and customer retention initiatives.
• Knowledge of marketing automation and media buying within real‑estate platforms.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset – Passion for delivering exceptional experiences and measurable value.
• Analytical Acumen – Comfortable interpreting data to uncover insights and drive decisions.
• Project Management – Skilled at orchestrating cross‑functional initiatives from kickoff to launch.
• Communication Excellence – Clear, concise, and persuasive in both written and verbal formats.
• Adaptability – Thrive in a fast‑moving, evolving environment with shifting priorities.
• Leadership – Inspire confidence and collaboration among clients and internal teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Enterprise Customer Success Manager, you’ll:

• Advance to Director or VP of Customer Success roles, overseeing larger teams and broader portfolios.
• Participate in leadership training programs that sharpen strategic thinking and executive communication.
• Engage in cross‑departmental projects that expose you to product development, sales strategy, and data science.
• Earn certifications in customer success frameworks, data analytics, and real‑estate technology.
• Attend industry conferences and workshops to stay ahead of market trends and network with peers.

Work Environment & Culture at brighthush

brighthush champions a culture of innovation, inclusivity, and autonomy. Our distributed workforce model empowers you to work from anywhere that fuels your productivity. You’ll enjoy:

• Flexible remote work arrangements with a robust virtual collaboration ecosystem.
• Regular virtual town halls and informal “coffee chat” sessions to foster community.
• A commitment to work‑life balance, with generous paid time off and mental‑health resources.
• Inclusive hiring practices that celebrate diverse backgrounds and perspectives.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience, performance, and location:

• Base Salary – $98,000 to $156,600 annually for eligible U.S. states (Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, Virginia). Adjustments are made for other regions based on market data.
• Equity Awards – Potential for stock options or RSUs, calibrated to your role, tenure, and impact.
• Health & Wellness – Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement Plans – 401(k) with company match.
• Paid Time Off – Generous vacation, sick leave, and personal days, plus company holidays.
• Professional Development – Budget for conferences, courses, and certifications.
• Technology Allowance – Home‑office stipend to equip you with the tools you need.

How to Apply

Ready to shape the future of real‑estate technology and help brokerages thrive? Click the link below to submit your application and join the brighthush team.