Seasoned Specialty Pharmacy Operations Supervisor – Remote Customer Service & Enrollment Leadership for High‑Impact Patient Support Teams

About brighthush and the Specialty Pharmacy Landscape

brighthush stands at the forefront of the specialty pharmacy sector, redefining how life‑changing therapies reach patients. Our mission is simple yet powerful: to eliminate every barrier that delays access to high‑impact treatments, ensuring patients receive the care they need—faster, more efficiently, and with a human touch.

In an era where personalized medicine is becoming the norm, specialty pharmacies play a pivotal role in bridging the gap between innovative therapies and the patients who depend on them. brighthush leverages cutting‑edge technology, data analytics, and a patient‑centric philosophy to streamline medication adherence, optimize outcomes, and reduce overall costs for payers, providers, and patients alike.

As the industry evolves, the demand for visionary operations leaders who can orchestrate complex customer service and enrollment workflows has never been higher. If you thrive in a fast‑paced, fully remote environment and are passionate about elevating patient support to new heights, brighthush invites you to join our mission.

Position Overview

In this pivotal role, you will helm a high‑performing remote team of up to 20 customer service and enrollment specialists. Your responsibilities will span staffing, training, performance monitoring, and continuous improvement of key metrics—all aimed at enhancing patient satisfaction, retention, and the overall success of our specialty pharmacy programs.

Key Responsibilities

• Team Leadership & Development: Coach, mentor, and empower a distributed workforce, ensuring each member has the tools, knowledge, and motivation to excel in a patient‑centric environment.
• Operational Oversight: Manage day‑to‑day operations of the patient access support contact center, maintaining strict adherence to service level agreements (SLAs) and quality standards.
• Process & SOP Management: Design, update, and enforce Standard Operating Procedures and work instructions that align with program requirements and regulatory expectations.
• Performance Analytics: Conduct weekly, monthly, and quarterly reviews of program metrics, dashboards, and KPIs; translate data into actionable insights and present findings to senior leadership.
• Change Management: Evaluate, test, and approve program changes—including IT platform upgrades, workflow redesigns, and business rule modifications—ensuring minimal disruption to patient services.
• Issue Resolution: Escalate system or process issues that impact client relationships or productivity; collaborate with IT and business partners to implement sustainable solutions.
• HR & Staffing: Oversee timecards, conduct interviews, and recommend hires; manage corrective actions, performance improvement plans, and terminations when necessary.
• Quality & Compliance: Monitor adherence to program standards, quality metrics, and attendance; report corrective and preventive actions promptly to maintain regulatory compliance.
• Client & Partner Relations: Maintain regular communication with clients and third‑party partners, ensuring alignment on expectations, deliverables, and continuous improvement initiatives.
• Continuous Improvement: Identify and implement process efficiencies that reduce manual work, enhance team productivity, and elevate patient experience.
• Team Collaboration: Host bi‑weekly or monthly team meetings to discuss updates, trends, performance, and foster a culture of open communication.
• Strategic Reporting: Contribute to quarterly business reviews, presenting insights and recommendations to clients and internal stakeholders.

Essential Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent work experience).
• 3–5 years of experience in patient support, enrollment, or customer service operations within the healthcare or pharmaceutical sector.
• Proven management experience, preferably leading remote or distributed teams.
• Strong communication, presentation, and time‑management skills.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) with a focus on data analysis, reporting, and presentation creation.
• Commitment to continuous learning and development for both self and team members.
• Ability to travel up to 10% of the time for client meetings, training sessions, or industry events.

Preferred Qualifications

• Experience in specialty pharmacy operations or a related healthcare environment.
• Knowledge of pharmacy benefit management (PBM) processes and reimbursement workflows.
• Familiarity with CRM systems, data analytics platforms, and workflow automation tools.
• Leadership in implementing process improvements that result in measurable efficiency gains.
• Experience with remote workforce management tools and virtual coaching techniques.

Core Skills & Competencies

• Strategic Thinking: Ability to align operational goals with broader business objectives.
• Data‑Driven Decision Making: Proficiency in interpreting metrics and translating insights into actionable plans.
• Adaptability: Comfortable navigating change in a dynamic, technology‑focused environment.
• Customer‑Centric Mindset: Passion for delivering exceptional patient experiences.
• Collaboration: Skilled at building cross‑functional relationships and influencing stakeholders.
• Problem Solving: Strong analytical skills to troubleshoot complex issues and develop sustainable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Supervisor, you will:

• Gain exposure to strategic initiatives that shape the future of specialty pharmacy services.
• Participate in leadership development programs, including mentorship, coaching, and advanced project management training.
• Have the opportunity to transition into senior operations roles, such as Director of Patient Services or Head of Enrollment.
• Access industry conferences, webinars, and certifications that keep you at the forefront of healthcare innovation.
• Benefit from a culture that encourages cross‑departmental collaboration and knowledge sharing.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. Key highlights include:

• Remote‑First Approach: Work from anywhere in the U.S. with a dedicated, distraction‑free workspace and high‑speed internet.
• Team‑First Mindset: A supportive environment where every voice is heard and valued.
• Innovation‑Driven: Continuous integration of emerging technologies to streamline patient onboarding and adherence.
• Diversity & Inclusion: Commitment to fostering a workforce that reflects a wide range of perspectives and experiences.
• Well‑Being Focus: Resources and programs that support physical, mental, and financial health.

Compensation, Perks, and Benefits

We offer a competitive salary range of $68,500.00 – $87,930.00 per year, commensurate with experience and qualifications. In addition to base pay, you will enjoy:

• Medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• 401(k) retirement plan with company match.
• Short‑ and long‑term disability coverage.
• Paid parental leave and family‑friendly policies.
• Well‑being programs, including fitness stipends, mental health resources, and healthy lifestyle initiatives.
• Access to a flexible spending platform (myFlexPay) for early wage access.
• Regular team events, virtual coffee chats, and recognition programs.

Remote Work Requirements

All U.S. residents are eligible to apply. The role is fully remote, requiring:

• A dedicated, quiet workspace with a high‑speed broadband connection (minimum 15 Mbps download, 5 Mbps upload, ping
• Hardwired internet connection and surge protection for company‑issued equipment.
• Availability to work a scheduled shift of 8 a.m. – 5 p.m. Central Time.
• Flexibility to travel up to 10% of the time for client or internal meetings.

How to Apply

Ready to make a tangible impact on patient care and join a forward‑thinking team? Submit your application today through our careers portal: Apply to this role. The application window closes on November 20, 2026, so act quickly to secure your spot.

brighthush – Where Innovation Meets Compassion

At brighthush, we celebrate the power of diversity, inclusion, and collaboration. We are committed to creating an environment where every employee can thrive, contribute, and grow. If you are a driven, customer‑focused leader ready to shape the future of specialty pharmacy, we want to hear from you.

Join brighthush and help us bring life‑changing therapies to patients faster, together.