Senior Strategic Customer Success Manager – Enterprise SaaS & Cybersecurity Solutions | German & English Speaking | Remote Germany

About brighthush

brighthush is a global leader in unified access and security management, empowering healthcare and mission‑critical organizations to protect their most valuable assets. With a portfolio that spans identity and access management (IAM), secure authentication, and compliance automation, brighthush delivers end‑to‑end solutions that keep people, data, and systems safe. Our mission is simple: to make security effortless, so our customers can focus on what matters most—delivering exceptional care and driving innovation.

Founded on a culture of curiosity, collaboration, and continuous improvement, brighthush has grown from a niche startup to a trusted partner for Fortune 500 enterprises, government agencies, and leading hospitals worldwide. We are proud of our diverse, inclusive workforce and our commitment to creating an environment where every voice is heard, every idea is valued, and every employee can thrive.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted advisor for our most critical enterprise accounts. You will partner with customers to understand their business objectives, align them with our cutting‑edge security solutions, and drive adoption, expansion, and renewal. Your influence will shape the customer journey, inform product strategy, and contribute to the overall success of brighthush’s mission to secure the world’s most sensitive environments.

Key Responsibilities

• Customer Relationship Leadership: Build and maintain deep, strategic relationships with C‑suite executives, IT leaders, and security teams across multiple industries. Serve as the primary point of contact for all customer success initiatives.
• Strategic Account Planning: Develop comprehensive account plans that outline customer goals, success metrics, and a roadmap for achieving them. Conduct quarterly business reviews (QBRs) to assess progress, uncover opportunities, and mitigate risks.
• Product Adoption & Optimization: Champion the adoption of brighthush’s IAM and cybersecurity solutions. Work closely with product, engineering, and support teams to ensure customers realize maximum value and ROI.
• Renewal & Expansion Management: Own the renewal process, ensuring high renewal rates and identifying upsell and cross‑sell opportunities that align with customer needs.
• Customer Advocacy & Feedback Loop: Act as the voice of the customer within brighthush, translating insights into actionable product enhancements and service improvements.
• Team Collaboration & Mentorship: Collaborate with Sales, Product, Support, and Marketing to deliver a seamless customer experience. Mentor junior team members and share best practices across the Customer Success organization.
• Travel & On‑Site Engagement: Travel up to 25% of the time to meet customers in person, attend industry events, and conduct on‑site workshops.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Information Technology, or a related field.
• Minimum of 6 years of experience in Enterprise SaaS, Customer Success, or Strategic Account Management.
• Fluent in both German and English, with excellent written and verbal communication skills.
• Proven track record of managing large, complex accounts and driving measurable business outcomes.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Experience using Gainsight or a similar customer success platform.
• Excellent stakeholder management, negotiation, and presentation skills.

Preferred Qualifications

• Background in IAM, cybersecurity, or related technology domains.
• Experience working with healthcare or mission‑critical organizations.
• Knowledge of compliance frameworks such as HIPAA, GDPR, or ISO 27001.
• Previous experience in a high‑growth, fast‑paced startup environment.
• Certifications such as CISSP, CISM, or similar are a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and analytics to drive performance.
• Influence & Persuasion: Skilled at negotiating contracts, influencing cross‑functional teams, and driving consensus.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to meet evolving customer needs.
• Collaboration: Strong teamwork skills, working effectively with Sales, Product, Support, and Marketing.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Senior Strategic Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our product suite.
• Gain exposure to executive leadership and industry thought leaders.
• Participate in continuous learning programs, including cybersecurity certifications, leadership workshops, and technical training.
• Progress to roles such as Director of Customer Success, VP of Customer Experience, or Head of Enterprise Strategy.
• Contribute to brighthush’s global expansion strategy and help define the next generation of security solutions.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote‑first culture means you can work from anywhere in Germany while staying connected to a vibrant, global community. We celebrate diversity, encourage innovation, and reward collaboration. Key cultural pillars include:

• Inclusive Collaboration: Cross‑functional teams that value every perspective.
• Continuous Improvement: A growth mindset that embraces feedback and learning.
• Work‑Life Balance: Flexible schedules, generous vacation policies, and wellness programs.
• Recognition & Rewards: Regular shout‑outs, performance bonuses, and career development incentives.
• Community Impact: Opportunities to volunteer, mentor, and contribute to cybersecurity education initiatives.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior SaaS roles in Germany.
• Performance‑based bonuses tied to customer success metrics.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget for certifications, conferences, and courses.
• Wellness stipend covering gym memberships, mental health resources, and wellness apps.
• Regular team events, virtual happy hours, and annual company retreats.

How to Apply

Ready to take the next step in your career and help secure the world’s most critical environments? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

We look forward to discovering how your expertise and passion can elevate our customers’ success and drive brighthush’s mission forward.