Senior Customer Success Manager – Strategic Account Leadership, Client Engagement Excellence, and Data‑Driven Growth at brighthush

About brighthush

brighthush is a trailblazing leader in the healthcare analytics space, dedicated to transforming patient outcomes through data‑driven insights, cutting‑edge technology, and a relentless focus on customer success. With a portfolio that spans predictive modeling, real‑time analytics dashboards, and actionable care pathways, brighthush empowers healthcare providers, payers, and life‑science companies to deliver high‑quality, cost‑effective care. Our mission is simple: make quality care more accessible and affordable by turning complex data into clear, actionable intelligence.

At brighthush, we believe that the heart of our success lies in the relationships we build with our clients. We partner with them to understand their unique challenges, co‑create solutions, and measure impact through rigorous performance reporting. If you thrive in a fast‑paced, collaborative environment and want to make a tangible difference in the lives of patients and providers, brighthush is the place for you.

Why Join brighthush?

Working at brighthush means joining a culture that values innovation, integrity, and impact. We are a diverse, inclusive team of data scientists, engineers, clinicians, and customer success professionals who are passionate about improving healthcare outcomes. Here’s what you can expect:

• Impactful Work: Your efforts directly influence the success of our clients and the quality of care they deliver.
• Collaborative Culture: Cross‑functional teams work together to solve complex problems, ensuring your voice is heard and your ideas are implemented.
• Continuous Learning: We invest in professional development through certifications, workshops, and access to industry conferences.
• Work‑Life Balance: Flexible remote work options and generous paid time off help you maintain a healthy balance.
• Competitive Compensation: We offer a market‑competitive salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As the Senior Customer Success Manager at brighthush, you will be the primary point of contact for our most strategic accounts. Your role will blend leadership, project management, and analytical rigor to ensure our clients achieve their desired outcomes.

• Client Implementation Leadership: Own the end‑to‑end implementation process, from kickoff to go‑live, ensuring seamless adoption of brighthush solutions.
• Account Health Monitoring: Track key performance indicators (KPIs), usage metrics, and satisfaction scores to proactively identify opportunities and risks.
• Escalation Management: Lead cross‑functional teams to resolve complex issues, turning challenges into opportunities for improvement.
• Strategic Advisory: Serve as a trusted advisor, providing insights on industry trends, best practices, and roadmap alignment.
• Performance Reporting: Develop and present regular reports that quantify ROI, clinical impact, and operational efficiencies for executive stakeholders.
• Renewal & Expansion: Drive renewal negotiations and identify upsell/cross‑sell opportunities that align with client goals.
• Team Mentorship: Coach and mentor junior customer success managers, fostering a culture of continuous improvement.

Essential Qualifications

To excel in this role, you should bring a blend of experience, education, and personal attributes that align with brighthush’s values.

• Experience: Minimum of 7+ years in customer success, account management, or project management within the healthcare or analytics industry.
• Leadership: Proven track record of leading cross‑functional teams and managing complex client engagements.
• Analytical Acumen: Strong ability to interpret data, generate insights, and translate findings into actionable recommendations.
• Communication: Exceptional written and verbal communication skills, with the ability to present to C‑suite executives.
• Problem‑Solving: Demonstrated ability to troubleshoot issues, develop solutions, and influence stakeholders.
• Education: Bachelor’s degree in Business, Healthcare Administration, Data Analytics, or a related field.
• Technical Proficiency: Comfortable working with CRM platforms (e.g., Salesforce), analytics tools, and project management software.

Preferred Qualifications

While not mandatory, the following credentials will give you a competitive edge:

• Advanced certifications such as Certified Customer Success Manager (CCSM), Project Management Professional (PMP), or healthcare‑specific credentials (e.g., Certified Professional in Healthcare Quality).
• Experience with large‑scale data analytics platforms and familiarity with healthcare regulations (HIPAA, HITECH).
• Background in implementing AI/ML solutions within clinical or operational workflows.
• Fluency in additional languages beyond English.

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills. Below are the core competencies we value:

• Strategic Thinking: Ability to see the big picture and align client goals with brighthush’s product roadmap.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Project Management: Expertise in planning, executing, and closing projects on time and within budget.
• Data Literacy: Comfortable working with large datasets, dashboards, and performance metrics.
• Influence & Negotiation: Skilled at persuading stakeholders and negotiating mutually beneficial outcomes.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Team Collaboration: Proven ability to work effectively across departments and geographies.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Senior Customer Success Manager, you will:

• Progress into leadership roles such as Director of Customer Success or VP of Client Services.
• Gain exposure to product strategy, market research, and business development initiatives.
• Participate in mentorship programs, internal leadership workshops, and external industry conferences.
• Earn certifications and advanced training in customer success, data analytics, and healthcare compliance.
• Collaborate with global teams, expanding your network and cross‑cultural communication skills.

Work Environment & Culture

brighthush offers a modern, inclusive workplace that supports both remote and hybrid models. Our North Carolina and Texas offices are designed to foster collaboration, creativity, and well‑being. Key cultural pillars include:

• Innovation: A culture that encourages experimentation and embraces new ideas.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Transparency: Open communication channels and regular town‑hall meetings.
• Well‑Being: Comprehensive wellness programs, mental health resources, and flexible scheduling.
• Community Impact: Opportunities to volunteer, participate in health‑related initiatives, and contribute to open‑source projects.

Compensation & Benefits

While the base salary range for this role is USD 98,600 – 164,400 per year, we offer a holistic compensation package that includes:

• Performance‑based bonuses tied to client satisfaction and revenue targets.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days) plus company holidays.
• Professional development stipend and reimbursement for certifications.
• Flexible work arrangements, including remote work from North Carolina or Texas.
• Employee assistance programs and wellness initiatives.

How to Apply

Ready to take the next step in your career and make a real difference in the healthcare industry? Join brighthush and help us shape the future of patient care.