Seasoned Virtual Assistant for Holistic Mental Health Practice – Front Desk, Billing, Lead Generation, Remote Patient Support & Community Outreach at brighthush

About brighthush and the Mental Health Revolution

At brighthush, we are not just a mental health practice – we are a movement dedicated to transforming the way people experience healing. By integrating root‑cause psychiatry, functional medicine, and holistic wellness, we help patients uncover the underlying factors that influence their mental health and create personalized pathways to lasting recovery. Our mission is simple yet powerful: to empower every individual with compassionate, evidence‑based care that addresses mind, body, and spirit.

As we expand our reach across the United States, we’re looking for a dedicated Virtual Assistant who shares our passion for transformative care and can help us streamline operations, nurture patient relationships, and grow our community presence—all from the comfort of a remote workspace. If you thrive in a fast‑paced, mission‑driven environment and want to make a tangible impact on people’s lives, we want to hear from you.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience a culture that values empathy, innovation, and continuous learning. We empower our team members with the tools, training, and support they need to thrive, whether you’re a seasoned VA or just starting your career in mental health administration. Our remote‑first approach gives you flexibility, while our collaborative environment ensures you never feel isolated. Below you’ll find a detailed look at what this role entails, the qualifications we’re seeking, and the growth opportunities that await you.

Key Responsibilities

Front Desk & Patient Communication

• Answer inbound calls and conduct outbound follow‑ups with a calm, warm, and professional tone.
• Assist patients with medication refill requests and provide clear, easy‑to‑understand instructions.
• Handle sensitive conversations with empathy, ensuring patients feel heard and supported.
• Maintain a patient‑friendly communication style in both spoken and written English, especially for older Southern U.S. patients.
• Document all patient interactions accurately in the Healthy (EHR) system to ensure continuity of care.

Scheduling & Administrative Support

• Set, confirm, and reschedule appointments using our scheduling platform, ensuring optimal utilization of clinician time.
• Manage the patient inbox, ensuring timely responses to emails and messages.
• Verify insurance eligibility and update documentation in the Healthy (EHR) system.
• Coordinate with the clinical team to ensure seamless patient flow and reduce no‑show rates.
• Prepare daily briefing sheets for clinicians, highlighting patient concerns and upcoming tasks.

Financial Coordination

• Collect copays and follow up on outstanding payments, maintaining a positive patient experience.
• Support billing and coding tasks as the practice’s insurance billing expands.
• Maintain accurate patient financial records and reconcile accounts on a weekly basis.
• Assist in preparing financial reports for the executive team, highlighting trends and opportunities.

Lead Generation & Community Outreach

• Engage prospective clients via Instagram DMs, responding to inquiries and setting appointments.
• Reactivate past or dormant patients through personalized outreach and follow‑up campaigns.
• Reach out to local therapy offices to explore referral partnerships and community collaborations.
• Track outreach metrics and report on lead conversion rates, using data to refine outreach strategies.
• Collaborate with the marketing team to create engaging content that showcases our holistic approach.

Essential Qualifications

• Prior experience in a mental health or psychiatric practice—preferably in a front‑desk or administrative capacity.
• Proficiency with Weave (VoIP) and Healthie (EHR) platforms.
• Hands‑on experience with insurance verification, billing, and copay collection.
• Excellent verbal and written English skills with a gentle, reassuring tone.
• Strong organizational skills, attention to detail, and the ability to work independently.
• Comfortable using social media, especially Instagram, for client outreach.
• Knowledge of root‑cause psychiatry, functional medicine, and the role of nutrition in mental health.
• Proactive problem‑solving mindset and a willingness to learn new tools quickly.

Preferred Qualifications

• Experience in a remote or virtual assistant role within healthcare.
• Familiarity with HIPAA compliance and cybersecurity best practices.
• Previous exposure to a billing software or coding system.
• Ability to speak and write in multiple languages (bonus).
• Experience with CRM platforms such as HubSpot or Salesforce.

Skills & Competencies

• Empathetic communication and active listening.
• Proactive problem‑solving and decision‑making.
• Time management and prioritization in a fast‑paced environment.
• Tech‑savvy: comfortable with VoIP, EHR, CRM, and productivity tools.
• Adaptability to evolving workflows and new technologies.
• Strong written communication for patient education and internal documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Virtual Assistant, you’ll have access to:

• Comprehensive HIPAA & cybersecurity training with certification.
• Top‑tier VA performance training covering communication, client management, and productivity systems.
• Mentorship from senior clinicians and administrative leaders.
• Opportunities to transition into clinical support roles, billing specialist positions, or even clinical practice as you gain experience.
• Regular feedback sessions and performance reviews to help you set and achieve career goals.
• Access to a library of webinars, podcasts, and e‑learning courses focused on mental health, functional medicine, and business operations.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere—whether that’s a quiet home office in the Philippines or a cozy café in your hometown. We foster a supportive, inclusive environment where every team member’s voice is heard. Regular virtual team meetings, informal coffee chats, and a robust internal communication platform keep us connected and aligned on our mission to transform mental health care. We celebrate diversity, encourage curiosity, and reward initiative, ensuring that every day brings new learning and growth opportunities.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $5–$6, commensurate with experience. In addition to your base pay, you’ll receive:

• Optional performance‑based incentives and bonuses.
• Access to a premium VPN license for secure, private work.
• Client‑approved U.S. holidays and flexible time‑off options.
• Templates, workflow guides, and SOPs to streamline your daily tasks.
• Dedicated HR & contractor support for any questions or guidance.
• Health and wellness resources, including guided meditation sessions and nutrition workshops.
• Annual professional development stipend to support courses, certifications, or conferences.

Technical & Basic Requirements

• Reliable laptop or desktop with a stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑canceling headset and working webcam for video meetings.
• Quiet, professional workspace free from distractions.
• Clear, professional English speaking and writing skills.
• Valid NBI or local police clearance (mandatory).
• Availability for video meetings with camera on when required.
• Comfortable with using cloud‑based tools such as Google Workspace, Microsoft 365, and Zoom.

How to Apply

If you’re passionate about mental health, thrive in a remote setting, and want to make a tangible impact on patients’ lives, we’d love to hear from you. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role. Please include any certifications or training that demonstrate your commitment to HIPAA compliance and cybersecurity. We review applications on a rolling basis, so don’t wait to apply!

Join brighthush Today

Become part of a forward‑thinking practice that values compassion, innovation, and professional growth. As a Virtual Assistant at brighthush, you’ll play a pivotal role in delivering exceptional patient care, supporting our financial operations, and expanding our community outreach. Apply now and help us bring holistic mental health solutions to patients across the country.