Senior Bilingual Medical Virtual Assistant – LATAM Remote Healthcare Support Specialist at brighthush

About brighthush and the Future of Remote Healthcare Support

brighthush is a forward‑thinking healthcare technology partner that is redefining how medical practices connect with patients in the digital age. With a mission to deliver seamless, patient‑centric care across borders, we empower clinicians and administrative teams with the tools, talent, and expertise they need to thrive in a rapidly evolving industry. Our commitment to quality, compliance, and cultural sensitivity has earned us recognition as a trusted partner for U.S.‑based healthcare providers seeking reliable, bilingual support from Latin America.

As the demand for virtual care continues to surge, brighthush is expanding its talent pool of highly skilled Bilingual Medical Virtual Assistants. We are looking for professionals who can bridge language and cultural gaps, ensuring that patients receive timely, accurate, and compassionate service—no matter where they are located. If you are fluent in English and Spanish, have a background in medical administration, and thrive in a fast‑paced, remote environment, we want to hear from you.

Key Responsibilities

• Patient Reception & Call Management: Greet patients via phone or chat, answer inquiries, and provide clear, courteous assistance in both English and Spanish.
• Appointment Scheduling & Calendar Management: Coordinate appointments across multiple time zones, ensuring optimal use of clinicians’ schedules while respecting patient preferences.
• Patient Intake & Care Coordination: Collect and verify patient information, update medical histories, and facilitate smooth transitions between care teams.
• Insurance Verification & Prior Authorizations: Verify coverage details, submit authorization requests, and follow up with insurers to expedite approvals.
• Medical Billing & Revenue Cycle Support: Process claims, track payments, and resolve denials or discrepancies in collaboration with billing specialists.
• EHR/EMR Administration: Enter and maintain patient records in leading electronic health record systems, ensuring data accuracy and compliance with HIPAA.
• Patient Outreach & Follow‑Up: Conduct post‑visit follow‑ups, send reminders, and provide educational resources to enhance patient engagement.
• Compliance & Confidentiality: Adhere to all privacy regulations, maintain strict confidentiality, and uphold the highest standards of professional conduct.
• Continuous Improvement: Participate in training sessions, share feedback on workflow efficiencies, and contribute to process enhancements.

Essential Qualifications

• Location: Residing in Latin America (any country).
• Language Proficiency: Native Spanish speaker with B2–C1 level English proficiency; excellent written and verbal communication in both languages.
• Experience: Minimum 1–2 years of administrative support in a medical, dental, or allied health setting—remote or in‑person.
• Technical Skills: Comfortable using computers, headsets, and time‑tracking tools; basic troubleshooting of common software issues.
• Organizational Ability: Strong attention to detail, ability to multitask, and a proven track record of meeting deadlines.
• Reliability: Stable internet connection, quiet workspace, and availability to work U.S. business hours (typically 8 a.m.–5 p.m. EST) as required.
• Professionalism: Ability to handle sensitive patient information with discretion and integrity.

Preferred Qualifications

• Prior experience supporting U.S.‑based healthcare providers.
• Familiarity with EHR/EMR platforms such as Epic, Cerner, or Athenahealth.
• Knowledge of HIPAA regulations and patient privacy best practices.
• Experience with medical billing software (e.g., Kareo, AdvancedMD).
• Previous remote work experience as a Medical Virtual Assistant.

Skills & Competencies for Success

• Communication: Clear, empathetic, and professional interaction with patients, clinicians, and insurers.
• Problem‑Solving: Ability to troubleshoot issues quickly and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple appointments, and maintain accurate logs.
• Adaptability: Thrive in a dynamic environment with evolving client needs and technology updates.
• Team Collaboration: Work seamlessly with remote teams, share insights, and support collective goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Bilingual Medical Virtual Assistant, you will have the chance to:

• Progress to senior or lead assistant roles, overseeing larger client portfolios.
• Specialize in niche areas such as tele‑medicine coordination, medical coding, or patient education.
• Participate in ongoing professional development, including HIPAA certification, EHR training, and soft‑skill workshops.
• Earn performance bonuses and recognition for exceptional service.
• Contribute to process improvement initiatives that shape the future of remote healthcare support.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, innovation, and respect. Our remote teams collaborate across time zones, leveraging cutting‑edge communication tools to stay connected. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance—especially important for our international talent pool.

As part of the brighthush family, you will enjoy:

• Flexible scheduling options to accommodate personal commitments.
• Regular virtual team gatherings, knowledge‑sharing sessions, and social events.
• A supportive onboarding process that equips you with the resources and mentorship you need to succeed.
• Access to a comprehensive digital library of training materials, best‑practice guides, and industry updates.

Compensation, Perks, and Contractor Support

While this role is structured as an independent contractor position, we provide a competitive compensation framework that reflects your experience and the value you bring to our clients. Starting rates typically begin at $6 USD per hour, with potential for increases based on performance, skill set, and client demand.

In addition to hourly pay, contractors receive:

• Dedicated HR and contractor support for guidance, questions, and client coordination.
• Access to HIPAA and cybersecurity training, certification programs, and performance development resources.
• Tools, templates, workflow guides, and optional VPN access to ensure secure, efficient work.
• Client‑approved holidays, paid or unpaid time off, and performance incentives where applicable.

Please note that benefits and allowances vary by assignment and client approval. These are contractor perks, not employee benefits. Further details will be shared during the recruitment process.

Why Join brighthush?

If you are passionate about delivering high‑quality patient support, eager to work with leading U.S. healthcare providers, and ready to grow your career in a dynamic, remote setting, brighthush offers the platform, resources, and community you need to succeed. Join us in shaping the future of virtual healthcare and making a tangible difference in patients’ lives—one call, one appointment, and one interaction at a time.

Ready to take the next step? Submit your application today and let’s explore how your skills can help us deliver exceptional care across borders. We look forward to welcoming you to the brighthush team.