Senior Customer Success Operations Manager – Driving Data‑Driven Post‑Sales Excellence & Automation at brighthush

About brighthush

brighthush is at the forefront of the AI security revolution, building the first comprehensive AI Security and Governance Platform that empowers enterprises to adopt large language models (LLMs) with confidence, control, and compliance. In a world where AI is becoming the backbone of digital transformation, brighthush delivers seamless visibility and protection across the entire AI lifecycle—from development and training to production and autonomous agents. Our mission is to make AI safe, auditable, and trustworthy, and we do so by blending cutting‑edge technology with deep expertise in security, cloud, and governance.

With a global footprint that spans Tel Aviv, the United States, the Netherlands, and London, brighthush is a fast‑growing, high‑impact startup that thrives on collaboration, innovation, and a people‑first culture. We believe that the best solutions are built by diverse teams that are empowered to experiment, iterate, and learn from each other. If you’re passionate about shaping the future of AI security and want to work with a talented group of engineers, product leaders, and customer success professionals, brighthush is the place for you.

Role Overview

As the Senior Customer Success Operations Manager, you will be the backbone of our post‑sales organization. You will partner directly with the Head of Post‑Sales to design, implement, and scale the systems, dashboards, and processes that enable our Customer Success team to deliver world‑class service, drive renewals, and unlock upsell opportunities. Your work will have a direct impact on customer satisfaction, revenue retention, and the overall health of our customer base.

Key Responsibilities

• Post‑Sales Dashboard & Reporting Lead – Own the end‑to‑end lifecycle of our post‑sales dashboards, ensuring data accuracy, real‑time updates, and actionable insights for leadership, board members, and customer‑facing stakeholders.
• Process & Playbook Architect – Consolidate and templatize decks, playbooks, and SOPs that are currently duplicated across Technical Account Managers (TAMs). Create a single source of truth that is easy to adopt, update, and share.
• Automation Champion – Identify manual bottlenecks in task tracking, QBR preparation, renewal tracking, and other post‑sales workflows. Design and implement automated solutions using tools such as Salesforce, HubSpot, Airtable, or custom scripts.
• Centralized Knowledge Hub Builder – Build and maintain a centralized repository of all post‑sales content—decks, playbooks, process docs, and training materials—accessible to TAMs, support, and leadership.
• Renewal & Revenue Operations Support – Partner with TAMs to track renewal dates, forecast revenue, and report on key metrics such as NRR, churn, and upsell opportunities.
• Operational Gap Analyst – Work cross‑functionally with TAMs, support, and product teams to surface operational gaps, prioritize fixes, and drive continuous improvement.
• Connector & Technical Liaison – Scope technical builds (e.g., new dashboards, integrations) and coordinate with engineering, product, and data teams to ensure timely delivery.
• Thought Leader in RevOps – Stay current on best practices in post‑sales operations, revenue operations, and customer success. Share insights with the broader organization and champion adoption of new tools and methodologies.

Essential Qualifications

• 5+ years of experience in Customer Success Operations, Revenue Operations, or a similar role supporting a post‑sales or customer success organization.
• Proven track record of building dashboards, decks, or playbooks that are not only created but actively adopted by teams.
• Hands‑on experience with renewal tracking, revenue‑adjacent reporting, and forecasting.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Comfortable operating with real autonomy—bringing solutions to the table rather than escalating problems.
• Excellent written and verbal communication skills, with the ability to create clear, concise, and engaging content for diverse audiences.
• Experience working in a fast‑paced, high‑intensity startup environment with shifting priorities.

Preferred Qualifications

• Background in cybersecurity or technical enterprise SaaS environments.
• Experience with AI or ML product teams, especially in governance or security contexts.
• Proficiency in data visualization tools such as Tableau, Looker, or Power BI.
• Familiarity with CRM and CS tools like Salesforce, Gainsight, or Zendesk.
• Experience leading cross‑functional initiatives that span product, engineering, and customer success.
• Knowledge of compliance frameworks (GDPR, CCPA, ISO 27001) and how they intersect with AI governance.

Skills & Competencies

• Process Design & Optimization – Ability to map complex workflows, identify inefficiencies, and implement scalable solutions.
• Data Literacy – Comfortable working with large datasets, performing data cleansing, and building dashboards that tell a story.
• Project Management – Skilled at managing multiple initiatives simultaneously, setting clear milestones, and delivering on time.
• Stakeholder Management – Proven ability to collaborate with senior leaders, engineers, product managers, and customer-facing teams.
• Change Management – Experience driving adoption of new processes and tools across a distributed organization.
• Technical Aptitude – Comfortable learning new software, APIs, and scripting languages as needed.
• Customer‑Centric Mindset – Deep empathy for customers and a passion for improving their experience at every touchpoint.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As a Senior Customer Success Operations Manager, you will have the chance to:

• Lead cross‑functional initiatives that shape the future of AI security and governance.
• Mentor junior operations specialists and share best practices across the organization.
• Take ownership of high‑impact projects that directly influence revenue and customer satisfaction.
• Participate in leadership‑level strategy sessions and contribute to product roadmap decisions.
• Access to continuous learning resources, including conferences, workshops, and internal knowledge‑sharing sessions.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our culture is defined by:

• People‑First Philosophy – We prioritize the well‑being and professional development of our team members.
• Global Collaboration – Work with talented colleagues across multiple time zones, fostering a diverse and inclusive environment.
• Innovation Hub – A sandbox mentality that encourages experimentation, rapid prototyping, and learning from failure.
• Open Communication – Regular town halls, Q&A sessions, and transparent decision‑making processes.
• Work‑Life Balance – Unlimited paid time off, flexible work arrangements, and a culture that respects personal commitments.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior operations roles.
• Performance‑based bonuses tied to key metrics such as renewal rates and customer satisfaction.
• Equity options that allow you to share in brighthush’s growth and success.
• Comprehensive medical, dental, and vision coverage.
• Home office setup reimbursement to ensure you have the tools you need.
• Short‑ and long‑term disability insurance.
• Life and accident insurance.
• 401(k) retirement savings plan with company match.
• Unlimited paid time off (PTO) – we trust you to manage your time effectively.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re ready to take the next step in your career and help shape the future of AI security, we’d love to hear from you. Please submit your resume, a brief cover letter outlining why you’re a great fit for this role, and any relevant portfolio or case studies that demonstrate your impact in customer success operations.

Ready to join brighthush? Click the link below to apply and start your journey with us.

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Closing Statement

At brighthush, we’re building more than a product—we’re building a safer, more transparent AI ecosystem. As our Senior Customer Success Operations Manager, you’ll play a pivotal role in ensuring our customers achieve success, retain value, and become advocates for our platform. If you thrive in a dynamic environment, love turning data into action, and are passionate about the intersection of AI and security, we invite you to apply today and help us shape the future of AI governance.