Senior Customer Enablement Program Manager – Architecting Scalable Contractor Education & Certification at brighthush

About brighthush and the Future of Professional Customer Development

brighthush is a global leader in building materials and solutions, dedicated to empowering the professionals who bring our products to life. With a legacy of innovation, quality, and customer focus, brighthush is now expanding its commitment to the professional contractor community through a bold new initiative: the ProCX Academy. This academy is designed to elevate contractor expertise, streamline installation quality, and accelerate sales effectiveness across the entire ecosystem.

As the world of construction and home improvement evolves, so does the need for continuous learning and certification. brighthush recognizes that the most valuable asset in any supply chain is the knowledge and skill of its partners. By investing in a world‑class education platform, brighthush is setting a new standard for how industry leaders support and grow their professional customer base.

Why This Role Matters

The Senior Customer Enablement Program Manager will be the visionary and executor behind ProCX Academy. This role is not just about launching a program; it’s about building a sustainable, scalable capability that will shape the future of contractor success for years to come. You will create the operating model, governance, and performance framework that will allow brighthush to deliver consistent, high‑impact learning experiences to thousands of contractors worldwide.

By leading this initiative, you will directly influence:

• Customer growth and retention rates
• Installation quality and safety compliance
• Sales effectiveness and revenue acceleration
• Overall business performance and brand reputation

Key Responsibilities

• Program Design & Launch – Lead the end‑to‑end development of ProCX Academy, from concept through launch and ongoing management.
• Operating Model & Governance – Create a robust operating model, governance structure, and performance framework that supports long‑term success.
• Cross‑Functional Execution – Partner with Sales, Installation, Product, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and ensure seamless execution.
• Project & Program Management – Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
• Pilot & Scale – Drive pilot programs, analyze results, and scale successful initiatives across the business.
• Operational Excellence – Design and implement standard operating procedures, governance processes, and reporting structures.
• Performance Measurement – Build KPI frameworks, success metrics, and executive reporting processes; monitor program effectiveness and recommend data‑driven improvements.
• Leadership & Influence – Lead Academy team members and delivery partners; build credibility and influence across functions without relying solely on formal authority.
• Continuous Improvement – Own program planning, resource coordination, issue resolution, and continuous improvement efforts.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or a related field.
• Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
• Proven track record of building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Willingness to travel regularly (25‑40%) to support launches, events, and customer‑facing initiatives.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
• Background in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
• Experience leading teams and driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal training in change management, program management, or business transformation.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Program & Project Management Excellence
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Process Design & Continuous Improvement
• Communication & Presentation Mastery
• Adaptability & Resilience in Ambiguous Environments
• Team Building & Talent Development
• Financial Acumen & Budget Stewardship

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry you serve. By spearheading ProCX Academy, you will:

• Gain exposure to senior leaders across Sales, Product, Installation, Marketing, and Customer Experience.
• Develop a deep understanding of the contractor ecosystem and the end‑to‑end customer journey.
• Build a portfolio of high‑impact initiatives that demonstrate measurable business results.
• Expand your skill set in learning technology, curriculum design, and certification program management.
• Position yourself for future leadership roles in program management, business transformation, or global operations.

Work Environment & Culture at brighthush

brighthush thrives on a culture of collaboration, innovation, and customer obsession. As a remote‑first organization, we empower our teams to work from anywhere while maintaining strong, face‑to‑face connections through regular regional meetings, training programs, and customer events.

Key cultural pillars include:

• Inclusive Decision Making – Every voice matters, and cross‑functional collaboration is the norm.
• Continuous Learning – We invest in professional development, certifications, and knowledge sharing.
• Ownership & Accountability – You are trusted to own initiatives and deliver results.
• Customer‑Centricity – Every decision is guided by the impact on our professional contractor partners.
• Agility & Innovation – We embrace change and iterate quickly to stay ahead of market demands.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior program managers.
• Performance‑based bonus structure tied to program milestones and business impact.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development budget and tuition reimbursement.
• Access to cutting‑edge learning platforms and industry conferences.
• Employee wellness programs and mental health resources.

How to Apply

If you are a strategic thinker, hands‑on builder, and passionate about empowering the contractor community, we invite you to join brighthush as the Senior Customer Enablement Program Manager. Bring your expertise in program management, operational excellence, and cross‑functional leadership to a role that will shape the future of professional customer development.

Ready to make a lasting impact? Apply now and help us build the next generation of contractor excellence at brighthush.