Strategic Customer Enablement Program Manager – Building Scalable Contractor Education & Certification at brighthush

About brighthush

brighthush is a leading innovator in the home improvement and construction sector, dedicated to empowering professional contractors with the tools, knowledge, and support they need to thrive. With a portfolio that spans high‑quality building materials, cutting‑edge installation solutions, and a nationwide network of dealer partners, brighthush has earned a reputation for excellence, reliability, and customer‑centricity. Our mission is simple: to elevate the capabilities of our professional customer base so they can deliver outstanding results for homeowners everywhere.

As we continue to grow, we recognize that the most valuable asset in our ecosystem is the expertise of our contractors. That’s why we’re launching the ProCX Academy, a comprehensive education and certification platform designed to accelerate contractor growth, improve installation quality, and drive sustainable business performance. The Academy will serve as a cornerstone of brighthush’s commitment to professional development and customer success.

Why This Role Matters

We’re looking for a visionary Program Manager who can translate strategy into action, build robust operating models from scratch, and lead cross‑functional teams to deliver measurable impact. In this role, you will be the architect of a brand‑new business capability that will shape how brighthush partners with contractors for years to come. Your work will directly influence sales effectiveness, installation excellence, and overall profitability.

Key Responsibilities

Build, Launch, and Scale ProCX Academy

• Lead the end‑to‑end development of the Academy, from concept to launch and beyond.
• Design and implement an operating model that supports long‑term success, including governance, processes, and performance frameworks.
• Develop detailed launch plans, project timelines, milestone calendars, resource allocations, risk mitigation strategies, and implementation roadmaps.
• Pilot new programs, gather feedback, and scale successful initiatives across the organization.
• Establish transition processes that move pilots into sustainable enterprise operations.

Drive Cross‑Functional Execution

• Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and ensure seamless execution.
• Manage multiple workstreams simultaneously, balancing competing priorities and stakeholder expectations.
• Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong partnerships across all business channels and functions to ensure alignment and adoption.

Establish Operational Excellence

• Design and implement standard operating procedures, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
• Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
• Ensure initiatives move successfully from concept and launch into sustainable ongoing operations.

Measure Performance and Business Impact

• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify opportunities for improvement, and make data‑driven recommendations.
• Translate insights into action plans that improve customer engagement, learning outcomes, operational efficiency, and business results.
• Provide leadership with clear performance updates, recommendations, and future roadmap priorities.

Lead and Influence

• Lead and develop Academy team members and delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field.
• Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
• Proven experience building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to travel regularly (25‑40%) to support launches, events, and customer‑facing initiatives.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
• Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
• Experience leading teams and driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal change management, program management, or business transformation experience.

Who You Are

• A builder who thrives on creating new programs, processes, and capabilities from scratch.
• A business‑minded operator who can connect strategy to execution.
• A self‑starter who takes ownership and delivers results without significant direction.
• An exceptional collaborator who can bring together stakeholders from multiple functions and levels of the organization.
• Highly organized with strong attention to detail, planning, and follow‑through.
• Comfortable navigating ambiguity and creating structure where none exists.
• Skilled at balancing strategic thinking with hands‑on execution.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a two‑way street. As the Program Manager for ProCX Academy, you will:

• Lead a high‑visibility initiative that directly impacts the company’s revenue and customer satisfaction.
• Collaborate with senior leaders across Sales, Product, Installation, Marketing, and Finance, gaining exposure to all facets of the business.
• Develop expertise in learning operations, certification program design, and performance analytics.
• Build a robust network of internal and external partners, including contractors, vendors, and industry experts.
• Receive mentorship from senior executives and access to leadership development programs.
• Be positioned for future roles in enterprise program management, business transformation, or senior operations leadership.

Work Environment & Culture at brighthush

We foster a culture of innovation, collaboration, and continuous improvement. Our remote‑first approach means you can work from anywhere in the U.S., while still enjoying:

• Regular virtual team huddles and cross‑functional workshops.
• Bi‑weekly travel to key facilities, customer events, and regional meetings to stay connected with the contractor community.
• A supportive environment that values diverse perspectives and encourages creative problem‑solving.
• Access to cutting‑edge technology, learning platforms, and data analytics tools.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation & Benefits

While specific figures are tailored to experience and qualifications, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior program managers.
• Performance‑based bonus structure aligned with program milestones and business impact.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid parental leave, sick leave, and vacation.
• Professional development stipend and tuition reimbursement.
• Access to a company‑wide wellness program and mental health resources.
• Employee discount on brighthush products and services.

Ready to Shape the Future of Contractor Education?

If you are a program leader, business operator, and hands‑on builder who thrives on turning ideas into scalable business capabilities, we want to hear from you. Join brighthush and help us build a world‑class Academy that empowers contractors, elevates customer experience, and drives sustainable growth.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your vision and expertise can help us create lasting impact for our professional customer network.