Senior Customer Engineer – Branch Operations & Self‑Service Optimization Specialist (Remote, India) – Join brighthush

About brighthush

brighthush is a trailblazer in the financial technology landscape, dedicated to unlocking seamless banking experiences for institutions and consumers alike. With a mission to democratize financial access, we empower banks, credit unions, and retailers to transform their branch ecosystems into high‑velocity, customer‑centric hubs. Our cutting‑edge solutions blend data analytics, automation, and intuitive design, enabling self‑service capabilities that drive operational efficiency and elevate the customer journey.

Why brighthush?

At brighthush, we believe that technology should amplify human potential, not replace it. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. Whether you’re a seasoned engineer or just starting your career, you’ll find a supportive environment that encourages experimentation, continuous learning, and meaningful impact. We’re proud of our diverse, inclusive teams that thrive on creativity, resilience, and a shared commitment to making banking smarter and more accessible.

Position Overview

As a Senior Customer Engineer at brighthush, you will be the linchpin between our technology platform and the frontline operations of our banking partners. Your expertise will help optimize branch workflows, enhance self‑service adoption, and drive measurable improvements in operational efficiency. This role is fully remote, based in India, and offers the flexibility to work in a dynamic, fast‑paced environment.

Key Responsibilities

• Branch Operations Optimization: Analyze current branch processes, identify bottlenecks, and design technology‑enabled solutions that streamline workflows and reduce manual effort.
• Self‑Service Enablement: Champion the rollout of self‑service kiosks, mobile banking features, and digital touchpoints, ensuring they meet user needs and regulatory standards.
• Operational Efficiency Improvement: Leverage data analytics to monitor performance metrics, recommend process enhancements, and implement best practices across partner branches.
• Stakeholder Collaboration: Work closely with product managers, field engineers, and client teams to translate business requirements into technical specifications.
• Technical Support & Troubleshooting: Provide on‑site and remote support for branch technology issues, ensuring minimal downtime and high customer satisfaction.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and regulatory changes to keep brighthush’s solutions at the forefront of innovation.
• Documentation & Knowledge Sharing: Create clear, comprehensive documentation for processes, troubleshooting guides, and training materials.

Essential Qualifications

• Minimum of 3 years of experience in a customer‑facing engineering role within the financial services or technology sector.
• Strong understanding of branch operations, ATM/Kiosk technologies, and digital banking platforms.
• Proficiency in troubleshooting hardware, software, and network issues in a retail environment.
• Excellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non‑technical stakeholders.
• Experience with data analytics tools (e.g., Power BI, Tableau, SQL) to derive actionable insights from operational data.
• Demonstrated ability to manage multiple projects simultaneously while meeting tight deadlines.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.

Preferred Qualifications

• Background in banking, retail banking, or financial services operations.
• Experience with cloud‑based banking solutions (e.g., AWS, Azure, GCP) and API integrations.
• Knowledge of regulatory frameworks such as PCI‑DSS, GDPR, and local banking compliance standards.
• Familiarity with agile development methodologies and continuous delivery pipelines.
• Previous experience in a customer success or technical support leadership role.
• Multilingual capabilities (e.g., Hindi, Tamil, Telugu) to support diverse client bases.

Skills & Competencies

• Technical Proficiency: Strong grasp of networking, operating systems, and application deployment.
• Analytical Thinking: Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and understanding client pain points.
• Collaboration: Proven track record of working cross‑functionally with product, engineering, and field teams.
• Adaptability: Comfortable navigating ambiguity and pivoting priorities in a fast‑changing environment.
• Leadership: Capability to mentor junior engineers and influence stakeholders at all levels.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we build. As a Senior Customer Engineer, you will:

• Progress to Lead Customer Engineer or Technical Program Manager roles, overseeing larger initiatives and cross‑regional teams.
• Participate in innovation labs that experiment with AI, machine learning, and IoT to create next‑generation banking experiences.
• Access to continuous learning programs, including certifications in cloud platforms, data analytics, and cybersecurity.
• Engage in mentorship and coaching opportunities, both as a mentee and a mentor, fostering a culture of knowledge sharing.
• Opportunity to present at industry conferences, webinars, and internal knowledge sessions, positioning you as a thought leader.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in India while staying connected to a vibrant, global team. We prioritize:

• Flexibility: Flexible work hours that respect your personal commitments and promote work‑life balance.
• Collaboration: Weekly virtual stand‑ups, cross‑team hackathons, and open communication channels.
• Wellness: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve.
• Recognition: Regular shout‑outs, performance bonuses, and a culture that celebrates achievements.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry standards for senior engineering roles in India.
• Performance‑based bonuses tied to individual and team metrics.
• Equity options to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Technology stipend to equip you with the tools needed for remote work.

How to Apply

Ready to make a tangible impact on the future of banking? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Engineer role at brighthush. We look forward to exploring how your expertise can help us drive innovation and deliver unparalleled service to our partners.