Senior Customer Onboarding Specialist – Driving Seamless Adoption & Accelerated Success in a Fast‑Paced B2B SaaS Environment

About brighthush

brighthush is a global leader in technology‑centric marketing solutions, empowering businesses to connect, engage, and convert with data‑driven insights and world‑class digital platforms. With a portfolio that spans cutting‑edge SaaS products, content distribution networks, and advanced analytics, brighthush is at the forefront of the B2B technology ecosystem. Our mission is simple: help our clients move from contract to revenue faster, by delivering a frictionless onboarding experience that unlocks the full value of our platforms.

We are a vibrant community of over 2,000 professionals spread across 19 offices worldwide. Our culture is built on collaboration, curiosity, and a relentless focus on customer success. As a Nasdaq‑listed company and part of the brighthush family, we combine the stability of a Fortune‑500 organization with the agility of a high‑growth startup. We are committed to sustainability, diversity, wellbeing, and ethical business practices, and we celebrate our differences through inclusive programs, volunteer opportunities, and global team events.

Why Join brighthush?

• Impactful Work: You’ll be the bridge between our sales teams and our customers, ensuring that every new client starts their journey on the right foot.
• Career Growth: We invest heavily in learning and development, offering access to thousands of courses, mentorship programs, and internal mobility pathways.
• Dynamic Environment: Work in a fast‑moving B2B tech space where your ideas shape product adoption and customer satisfaction.
• Global Collaboration: Partner with colleagues across continents, gaining exposure to diverse markets and cultures.
• Competitive Compensation: Base salary range of $60,000–$66,000, plus performance bonuses, equity, and a comprehensive benefits package.

Role Overview

As a Senior Customer Onboarding Specialist at brighthush, you will own the end‑to‑end onboarding journey for new subscription customers. From the moment a contract is signed to the point where a client is fully operational on our BrightTALK and Portal platforms, you will be the primary point of contact, ensuring a smooth transition, rapid time‑to‑value, and a foundation for long‑term success.

Key Responsibilities

• Own the full onboarding lifecycle for new subscription customers, ensuring a seamless handoff from sales to support.
• Serve as the primary customer contact during onboarding, building trust and confidence through proactive communication.
• Send welcome communications, “What to Expect” documentation, and self‑service resources that guide clients through the onboarding process.
• Schedule and lead kickoff calls to confirm goals, timelines, and success criteria, and to align cross‑functional teams.
• Deliver platform training, product walkthroughs, and best‑practice guidance tailored to each client’s business objectives.
• Coordinate integration setup with internal technical, product, and support teams, ensuring all data flows and configurations are accurate.
• Lead internal onboarding coordination across Sales, Campaign Management, Product, Support, and Delivery to keep all stakeholders aligned.
• Track onboarding progress, manage risks, and resolve issues in a timely manner, maintaining a high level of customer satisfaction.
• Maintain accurate onboarding status and customer sentiment updates in internal systems, providing real‑time visibility to leadership.
• Confirm customer readiness and transition clients to ongoing support teams, ensuring a smooth handoff and continued success.
• Collect and analyze feedback to continuously improve onboarding processes, documentation, and training materials.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• 1–3 years of customer‑facing experience in a customer success, support, or account management role.
• Experience onboarding SaaS products, preferably in B2B digital marketing or ad‑tech environments.
• Strong understanding of B2B digital marketing, demand generation, and content marketing ecosystems.
• Exceptional attention to detail and the ability to manage multiple client engagements simultaneously.
• Creative problem‑solving skills with a solutions‑oriented mindset and a long‑term view of customer relationships.
• Excellent communication, presentation, and writing skills, with the ability to tailor messaging to diverse audiences.
• Proactive, persistent approach to guiding clients toward success, even in challenging situations.

Preferred Qualifications

• Prior experience in a fast‑growth tech company or startup environment.
• Knowledge of marketing automation systems, lead generation platforms, and analytics tools.
• Familiarity with project management methodologies and tools (e.g., Jira, Asana).
• Experience working with cross‑functional teams in a distributed or hybrid work model.
• Fluency in additional languages is a plus, reflecting our global client base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building lasting relationships.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Analytical Acumen: Comfortable interpreting data to drive decisions and improve processes.
• Adaptability: Thrive in a dynamic environment with evolving priorities and technologies.
• Collaboration: Work effectively with sales, product, engineering, and support teams to achieve shared goals.
• Leadership: Guide clients and internal stakeholders through complex onboarding journeys.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as your day‑to‑day contributions. As a Senior Customer Onboarding Specialist, you will:

• Gain exposure to multiple product lines and industry verticals, expanding your technical and domain expertise.
• Participate in mentorship programs, pairing you with senior leaders who can guide your career trajectory.
• Access a vast library of on‑demand courses through LinkedIn Learning, covering everything from advanced SaaS strategies to leadership skills.
• Take advantage of internal job rotations, allowing you to explore roles in product management, sales engineering, or marketing analytics.
• Earn certifications in customer success frameworks (CSM, CSF) and product‑specific training.

Work Environment & Company Culture

brighthush fosters a culture of inclusivity, collaboration, and continuous improvement. Our hybrid work model offers flexibility, with the option to work from home up to four weeks a year while encouraging in‑office collaboration three days a week. We celebrate diversity through employee resource groups, global events, and a commitment to equitable practices.

Key cultural highlights include:

• Regular “Walk the World” charity days where teams volunteer together.
• Monthly virtual coffee chats and in‑office happy hours to build community.
• Open‑vacation policy and 10 national holidays to support work‑life balance.
• Recognition programs that celebrate achievements with global awards and kudos.
• Well‑being initiatives such as EAP support, mental health first aiders, and free access to wellness apps.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary: $60,000–$66,000, commensurate with experience.
• Performance Bonus: Annual bonus potential tied to individual and company metrics.
• Equity: Opportunity to participate in our employee stock purchase plan (ESPP) with a minimum 15% discount.
• 401(k) Match: Company match on retirement contributions.
• Health & Wellness: Comprehensive medical, vision, and dental coverage, plus wellness stipends.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Unlimited access to LinkedIn Learning and internal training resources.
• Volunteer Time Off: Up to four days per year to volunteer with a charitable organization of your choice.

How to Apply

If you are ready to take ownership of the customer journey, drive rapid adoption, and help shape the future of B2B SaaS, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Customer Success

At brighthush, every onboarding specialist plays a pivotal role in turning new contracts into long‑term partnerships. If you thrive in a fast‑paced environment, love solving complex problems, and are passionate about delivering exceptional customer experiences, this is the role for you. Apply now and become part of a team that is redefining how technology connects businesses worldwide.