Senior Customer Project Manager – Hospital Patient Monitoring Implementation & Integration Lead (Field, New York City)

About brighthush and the Future of Connected Healthcare

At brighthush, we are redefining the way hospitals deliver care by integrating cutting‑edge patient monitoring technology into everyday clinical workflows. Our mission is simple yet powerful: every human matters. We believe that by harnessing data, connectivity, and intelligent systems, we can help clinicians make faster, more accurate decisions, ultimately improving patient outcomes across the globe.

As a leading health‑technology company headquartered in New York City, brighthush is at the forefront of digital transformation in acute care settings. Our Hospital Patient Monitoring (HPM) portfolio includes state‑of‑the‑art wearable sensors, bedside monitors, and cloud‑based analytics platforms that empower hospitals to shift from reactive to proactive care. We are looking for a visionary Customer Project Manager to spearhead the implementation of these solutions across diverse healthcare environments.

Role Overview

In this high‑impact, field‑based role, you will be the linchpin that drives end‑to‑end delivery of complex HPM projects. You will partner with clinical leaders, technical teams, and external vendors to ensure seamless integration of IT systems, capital equipment, and software platforms. Your leadership will shape the future of connected healthcare by delivering projects that exceed customer expectations, meet stringent regulatory standards, and drive measurable improvements in patient safety.

Key Responsibilities

• Project Leadership: Own the full project lifecycle—from scoping and planning to execution, monitoring, and closeout—ensuring that every milestone is achieved on time, within scope, and within budget.
• Stakeholder Management: Build and nurture relationships with hospital executives, clinical champions, IT leads, and third‑party vendors. Facilitate regular governance meetings and status updates to keep all parties aligned.
• Cross‑Functional Coordination: Lead multidisciplinary teams that include clinical staff, biomedical engineers, network specialists, and supply chain partners. Motivate teams to deliver high‑quality outcomes while fostering a culture of collaboration.
• Methodology Implementation: Apply the brighthush Project Management Methodology to develop detailed work breakdown structures (WBS), risk registers, change control processes, and resource plans. Continuously refine plans based on real‑time data.
• Site Readiness & Execution: Conduct on‑site assessments to verify infrastructure, power, network, and security requirements. Manage installation schedules, equipment deliveries, and system integrations.
• Issue Resolution & Decision Making: Proactively identify risks and blockers, develop mitigation plans, and make timely decisions to keep projects on track.
• Performance Metrics: Track and report on key performance indicators such as inventory utilization, project cycle time, forecast accuracy, revenue recognition, and customer satisfaction scores.
• Compliance & Quality Assurance: Ensure all installations meet regulatory standards (e.g., HIPAA, FDA) and internal quality benchmarks. Lead post‑implementation reviews to capture lessons learned.
• Travel & Flexibility: Travel approximately 75% of the time across the New York City region, with occasional overnight stays and national trips. Adapt to flexible work hours and on‑site demands.

Essential Qualifications

• Minimum 5 years of experience in direct project management, IT integration, or a related field within a healthcare service delivery environment.
• Active Project Management Professional (PMP) certification from the Project Management Institute (PMI), or a commitment to obtain it within 18 months of hire.
• Bachelor’s degree in project management, information technology, computer science, clinical science, or a related discipline (or equivalent combination of education and experience).
• Proven ability to manage complex, multi‑disciplinary projects with a track record of delivering on time, within scope, and within budget.
• Strong interpersonal and communication skills—both written and verbal—capable of influencing stakeholders at all levels.
• Physical and cognitive readiness to travel extensively, work flexible hours, and operate in hospital environments while adhering to safety protocols.

Preferred Qualifications

• Experience with hospital patient monitoring equipment, such as wearable biosensors, bedside monitors, or cloud‑based analytics platforms.
• Familiarity with healthcare IT standards (HL7, FHIR, DICOM) and integration frameworks.
• Background in clinical operations or a clinical degree (RN, MD, or allied health) that provides insight into patient care workflows.
• Knowledge of regulatory compliance (HIPAA, FDA, ISO 13485) and experience navigating the associated documentation and audit processes.
• Previous experience in a field‑based project management role within the healthcare technology sector.

Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable project plans and measurable outcomes.
• Leadership & Team Building: Inspire cross‑functional teams, resolve conflicts, and cultivate a high‑performance culture.
• Analytical & Problem‑Solving: Use data to diagnose issues, forecast risks, and develop effective mitigation strategies.
• Communication: Deliver clear, concise, and persuasive updates to technical and non‑technical audiences.
• Adaptability: Thrive in fast‑paced, evolving environments and pivot quickly when priorities shift.
• Customer‑Centric Mindset: Prioritize patient safety and clinician satisfaction in every decision.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders in project management and clinical innovation.
• Continuous learning through internal workshops, certifications, and external conferences.
• Opportunities to lead cross‑regional initiatives, expanding your influence beyond the New York City market.
• Clear career pathways into senior project management, program leadership, or product strategy roles.

Work Environment & Company Culture

We believe that collaboration fuels innovation. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Transparency: Open communication channels and data‑driven decision making.
• Work‑Life Balance: Flexible work arrangements, generous paid time off, and wellness programs.
• Community Impact: Initiatives that give back to local hospitals and underserved populations.
• Modern, tech‑savvy offices in the heart of New York City, with a hybrid model that supports both in‑office and remote work.

Compensation & Benefits

While the base salary for this role ranges from $101,000 to $160,000 annually, actual compensation will reflect your experience, skills, and the value you bring to brighthush. In addition to competitive base pay, you may be eligible for:

• Annual incentive bonuses tied to project performance and company goals.
• Long‑term incentive plans, including stock options and equity awards.
• Comprehensive benefits package: health, dental, vision, and life insurance.
• 401(k) retirement plan with up to a 7% company match.
• Health Savings Account (HSA) with company contributions.
• Education reimbursement for relevant certifications and courses.
• Generous paid time off, including vacation, sick leave, and holidays.
• Employee assistance programs and wellness resources.

How to Apply

If you are ready to lead transformative projects that improve patient care and shape the future of connected healthcare, we want to hear from you. Submit your application through the link below and join a team that is dedicated to making a real difference in the lives of patients and clinicians alike.