Senior Customer Service Advisor & Global Employer of Record Support Specialist – Client Relations & Experience Champion at brighthush

About brighthush

brighthush is a pioneering Employer of Record (EOR) platform that bridges the talent gap between emerging markets and global enterprises. By managing legal, payroll, and compliance complexities of international hiring, we empower businesses to scale swiftly, diversify their workforce, and tap into fresh perspectives without the administrative burden. Our mission is simple yet powerful: make cross‑border talent acquisition seamless, compliant, and cost‑effective for our clients while opening meaningful career pathways for professionals worldwide.

We thrive on curiosity, collaboration, and continuous learning. Our distributed team spans multiple time zones, yet we operate with a unified purpose—delivering exceptional service to our clients and to each other. If you thrive in a fast‑moving, customer‑centric environment and want to help redefine global talent solutions, brighthush is the place for you.

Position Overview

As a Senior Customer Service Advisor at brighthush, you will be the frontline ambassador for our clients and partners. Your primary mission is to build lasting relationships, resolve inquiries with precision, and ensure every interaction reflects the high standards of our brand. While day‑to‑day tasks include responding to emails, processing orders, and managing support tickets, the role extends far beyond routine tasks. You will be a problem‑solver, a communicator, and a champion for both our clients and internal teams.

Working remotely, you will operate during UK business hours (aligned with Philippine Time), collaborating with cross‑functional teams in sales, operations, and finance. Your contributions will directly influence client satisfaction, retention, and the overall success of our EOR services.

Key Responsibilities

• Customer Interaction & Coordination:
  • Process and confirm customer orders received via email or our support portal.
  • Respond to quotation requests, providing accurate pricing and service details.
  • Escalate complex inquiries to the Quoting or Operations teams, ensuring timely resolution.
  • Communicate delivery timelines and status updates to clients, keeping them fully informed.
• Issue Management & Ticket Resolution:
  • Log and track all customer complaints and queries in NetSuite, ensuring data integrity.
  • Investigate and resolve a wide range of customer requests, from onboarding questions to payroll discrepancies.
  • Collaborate with internal stakeholders to troubleshoot and close issues efficiently.
  • Maintain a positive tone in all communications, turning challenges into opportunities for client delight.
• Process Improvement & Knowledge Sharing:
  • Identify recurring pain points and propose process enhancements to reduce friction.
  • Update and maintain internal knowledge bases, FAQs, and SOPs to empower the team.
  • Participate in regular cross‑departmental meetings to share insights and align on priorities.
• Client Relationship Management:
  • Build rapport with clients, understanding their business goals and tailoring support accordingly.
  • Proactively reach out to clients for feedback, ensuring continuous improvement of our services.
  • Serve as a trusted advisor, offering best‑practice guidance on EOR processes and compliance.

Essential Qualifications

• Communication Excellence: Exceptional written and verbal English skills, with a professional tone suitable for email and live chat interactions.
• Customer‑Centric Mindset: A genuine passion for helping people, coupled with a solution‑oriented approach to problem solving.
• Attention to Detail: Meticulous in order processing, record keeping, and data entry, ensuring zero errors.
• Organizational & Time‑Management Skills: Ability to juggle multiple tasks, prioritize effectively, and meet deadlines in a remote setting.
• Independent Decision‑Making: Comfortable handling routine requests autonomously while recognizing when escalation is necessary.
• Self‑Motivation & Remote Work Proficiency: Proven track record of working independently, staying focused, and maintaining high productivity from a home office.
• Availability: Willingness to work UK business hours (aligned with Philippine Time) to support our global client base.

Preferred Experience

• Previous role as a Customer Service Representative or Advisor in a fast‑paced environment.
• Experience in Order Processing or Order Management systems.
• Background in E‑commerce, online retail, or logistics support.
• Familiarity with BPO or Shared Services customer support workflows.
• Knowledge of trade, construction, or wholesale customer service dynamics.

Personal Attributes

• Empathy & Patience: Ability to listen actively and respond with genuine care.
• Proactivity & Accountability: Taking initiative, owning tasks, and delivering results.
• Professional Judgment: Balancing empathy with business acumen to make sound decisions.
• Adaptability: Thriving in a constantly evolving environment with shifting priorities.
• Team Spirit: Positive, approachable, and effective at collaborating with remote colleagues.

Skills & Competencies

• Proficiency with CRM and ticketing systems (NetSuite, Zendesk, or similar).
• Strong analytical skills to diagnose and resolve complex issues.
• Basic understanding of payroll, tax, and compliance frameworks.
• Data‑driven mindset: comfortable interpreting metrics to improve service quality.
• Tech‑savvy: adept at learning new tools quickly and troubleshooting minor technical glitches.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Customer Service Advisor, you will have access to:

• Structured onboarding and continuous training programs covering EOR fundamentals, compliance, and industry trends.
• Mentorship from senior customer success leaders who will guide your professional development.
• Clear career pathways into roles such as Client Success Manager, Operations Lead, or Product Specialist.
• Regular skill‑building workshops, webinars, and certifications in customer experience, data analytics, and project management.
• Opportunities to contribute to cross‑functional projects, expanding your skill set beyond customer service.

Work Environment & Company Culture

brighthush is a fully remote, globally distributed team that values flexibility, transparency, and inclusivity. Our culture is built on:

• Flexibility: While we align with UK business hours, we trust you to manage your work schedule efficiently.
• Collaboration: Daily stand‑ups, weekly team huddles, and open communication channels keep everyone connected.
• Diversity & Inclusion: We celebrate diverse backgrounds and perspectives, fostering an environment where every voice is heard.
• Innovation: Continuous improvement is at the core of our operations; we encourage creative solutions and experimentation.
• Recognition: Regular shout‑outs, performance bonuses, and peer‑to‑peer recognition keep morale high.

Compensation & Benefits

While the base salary range for this role is Php 30,000 – 40,000 per month, we offer a comprehensive benefits package that includes:

• Competitive base pay with performance‑based incentives.
• Health and wellness stipend to support your physical and mental well‑being.
• Professional development budget for courses, certifications, and conferences.
• Flexible work hours and a fully remote setup.
• Annual company‑wide virtual retreats and team‑building events.
• Access to a digital learning platform covering soft skills, technical knowledge, and industry insights.

Why brighthush?

Joining brighthush means becoming part of a forward‑thinking organization that is reshaping the future of global talent. You will:

• Work with a diverse, high‑impact client portfolio spanning multiple industries.
• Contribute to a mission that empowers businesses to hire internationally with confidence.
• Enjoy a supportive, inclusive culture that values your growth and well‑being.
• Be part of a remote team that balances autonomy with collaboration.
• Benefit from continuous learning opportunities and a clear career progression path.

How to Apply

Ready to elevate your career and make a tangible impact in the global talent space? Click the link below to submit your application and join the brighthush family.