Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence, Team Leadership, Loyalty Champion, Store Operations Specialist, and Customer Engagement Innovator at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines how consumers experience value. With a portfolio that spans high‑end fashion, home décor, and everyday essentials, brighthush delivers premium quality at a fraction of the price. Our stores are community hubs where innovation, inclusivity, and customer obsession converge. Whether you’re stepping into one of our flagship locations, working behind the scenes in a distribution center, or collaborating from a strategic office, you’ll find a culture that celebrates curiosity, rewards initiative, and nurtures every individual’s potential.

Our Vision and Mission

At brighthush, we believe that great shopping should be accessible, enjoyable, and memorable. Our mission is to empower shoppers with high‑quality products, exceptional service, and a seamless experience that turns first‑time visits into lifelong loyalty. We do this by combining cutting‑edge retail technology, data‑driven insights, and a passionate team that puts the customer at the heart of everything we do.

Why This Role Matters

As a Part‑Time Customer Experience Coordinator, you will be the linchpin that connects the front‑of‑house team to the broader mission of brighthush: creating unforgettable moments for every shopper. Your leadership will shape the daily rhythm of the store, influence customer loyalty, and drive operational excellence. In return, you’ll receive a competitive hourly rate, a comprehensive benefits package, and a clear career path that rewards dedication and growth.

Key Responsibilities

• Front‑of‑House Leadership: Guide the associate team to deliver prompt, courteous service, ensuring every customer feels welcomed and valued.
• Loyalty Program Advocacy: Educate shoppers on brighthush’s loyalty initiatives, encouraging enrollment and repeat visits.
• Associate Development: Provide on‑the‑job coaching, performance feedback, and individualized development plans that foster continuous improvement.
• Operational Oversight: Assign registers, manage POS coverage, coordinate breaks, and maintain adherence to store plans and schedules.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive, memorable experiences.
• Cross‑Functional Collaboration: Communicate priorities and updates with store management, merchandising, loss prevention, and operations teams.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to maintain a secure environment for staff and shoppers.
• Performance Metrics: Monitor sales targets, shrink reduction initiatives, and contribute to store performance dashboards.
• Continuous Improvement: Participate in store improvement projects, share best practices, and drive operational efficiencies.
• Additional Duties: Undertake any other responsibilities assigned by management to support store success.

Deep Dive: What Your Day Looks Like

From opening the doors to closing the register, you’ll orchestrate a symphony of tasks that keep the store humming. Your mornings might start with a quick huddle to set the day’s goals, followed by a walk‑through to ensure visual merchandising is on point. Throughout the shift, you’ll monitor sales trends, spot potential shrink risks, and coach associates on upselling techniques. In the afternoons, you’ll review performance dashboards, adjust staffing plans, and collaborate with merchandising to refresh displays. Evenings and weekends will bring a higher volume of foot traffic, requiring you to stay agile, maintain composure, and keep the team motivated.

Essential Qualifications

• Minimum 1 year of retail experience with a strong customer‑service focus.
• At least 6 months of supervisory or leadership experience.
• Proven ability to manage multiple tasks in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Strong organizational skills with meticulous attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.
• Proficiency in POS systems and basic data entry.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

What We’re Looking For

We want leaders who thrive in dynamic settings, who can inspire a team to exceed expectations, and who can translate data into actionable insights. If you’re a natural problem‑solver, a people‑person, and a strategic thinker, you’ll fit right in.

Preferred Qualifications

• Experience with merchandising techniques and visual display standards.
• Knowledge of retail analytics and performance metrics.
• Background in training development or instructional design.
• Demonstrated success in driving loyalty program enrollment.
• Prior experience in a high‑volume retail environment.

Why These Preferences Matter

While the core responsibilities can be mastered with foundational retail experience, the preferred qualifications accelerate your impact. Merchandising expertise, for instance, allows you to create eye‑catching displays that drive impulse purchases. A background in training development ensures you can craft engaging learning experiences for associates, boosting performance and morale.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Customer‑Centric Mindset: Passion for delivering memorable experiences and turning first‑time shoppers into loyal advocates.
• Problem‑Solving: Quick thinker who can assess situations, identify solutions, and implement actions under pressure.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Adaptability: Comfortable with change, able to pivot priorities and respond to evolving store needs.
• Data‑Driven Decision Making: Comfortable interpreting sales data, inventory reports, and performance metrics.
• Technology Proficiency: Familiarity with POS systems, Microsoft Office Suite, and retail software platforms.
• Team Collaboration: Ability to work cross‑functionally with merchandising, loss prevention, and operations teams.

How These Skills Translate to Success

Leadership and communication are the backbone of a thriving store. When you can articulate expectations clearly, motivate your team, and resolve conflicts swiftly, the entire store ecosystem benefits. Data‑driven decision making ensures that every action is backed by evidence, reducing guesswork and maximizing ROI. Adaptability keeps you ahead of market shifts, ensuring that brighthush remains a leader in retail innovation.

Career Growth & Learning Opportunities

At brighthush, growth is a shared journey. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for full‑time management roles.
• Mentorship from senior leaders who have navigated the path from associate to executive.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Regular performance reviews that identify strengths and areas for growth, paired with actionable development plans.
• Opportunities to attend industry conferences, workshops, and webinars that keep you at the forefront of retail innovation.
• Access to internal training modules covering everything from advanced POS techniques to customer psychology.
• Potential for transition into full‑time roles such as Store Manager, District Manager, or Retail Operations Lead.

Learning Culture at brighthush

We believe that learning is a continuous, collaborative process. Our culture encourages curiosity, experimentation, and knowledge sharing. Whether you’re a seasoned professional or a recent graduate, you’ll find mentors, peer learning groups, and a wealth of resources to accelerate your career.

Work Environment & Culture

brighthush is built on a foundation of respect, collaboration, and a relentless focus on customer delight. Our culture is defined by:

• Inclusive teamwork where every voice is heard and valued.
• Transparent communication that keeps everyone aligned with company goals.
• A supportive environment that encourages experimentation, learning from mistakes, and celebrating successes.
• Commitment to employee well‑being through flexible scheduling, wellness programs, and a focus on work‑life balance.
• Regular team‑building events, both in‑store and virtual, that foster camaraderie and a sense of belonging.
• Recognition programs that celebrate milestones, achievements, and exceptional customer service.

Why Our Employees Love Working Here

Employees often cite the supportive leadership, the opportunity to make a tangible impact on customer experience, and the inclusive culture as key reasons for staying. Our stores are not just workplaces; they’re communities where people grow, collaborate, and celebrate each other’s successes.

Compensation & Benefits

We offer a competitive hourly rate of $13.50 to $14.00, commensurate with experience and skill level. In addition to base pay, you’ll enjoy a comprehensive benefits package that may include:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Flexible spending accounts (HSA, FSA) and life insurance.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, pet care, and legal services.
• Referral bonuses and recognition programs.

Additional Perks

Beyond the standard benefits, brighthush offers:

• On‑site fitness classes and wellness challenges.
• Annual company retreats that combine learning with fun.
• Employee stock purchase plan to share in the company’s success.
• Flexible work arrangements for eligible roles.

Location & Schedule

This position is based at the brighthush Store 0797 in Madison, MS. The role requires a flexible schedule, including evenings, weekends, and holidays, to meet the dynamic needs of our retail environment. You will be expected to work a minimum of 15–20 hours per week, with the possibility of increasing hours as you grow into the role.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Submit your application through our career portal or click the link below to explore this exciting opportunity.

Apply to this job at brighthush

Join the brighthush Family

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

We welcome candidates with a clean record and are open to reviewing applications from individuals with past convictions, reflecting our belief in second chances and personal growth.

Take the next step in your retail career—apply today and become a pivotal part of the brighthush story.