Senior Customer Service Officer – Remote, Philippines – 3+ Years Experience, brighthush & brighthush Suite Expertise, Australian Workplace Safety & Compliance Support

About brighthush

brighthush is a forward‑thinking talent solutions provider that connects top remote talent in the Philippines with leading Australian businesses. We pride ourselves on delivering exceptional client service, meticulous administrative support, and a culture of continuous learning. Our remote‑first approach empowers our team members to work from anywhere while maintaining the highest standards of professionalism and collaboration.

About the Client

Our client, brighthush, is an Australian business that specialises in workplace safety, compliance, and software‑supported services. They partner with organisations across Australia to help them meet regulatory obligations, manage essential safety processes, and maintain professional standards through cutting‑edge digital solutions.

Role Overview

We are looking for an organised, client‑focused Customer Service Officer to support brighthush’s Australian operations from the Philippines. This remote role is ideal for someone who enjoys building relationships, keeping processes running smoothly, and contributing to a professional Australian team.

Key Responsibilities

• Respond to Australian business clients via email, phone, and online meetings, providing clear, professional, and timely assistance.
• Schedule appointments, service visits, client meetings, and follow‑up activities, ensuring commitments are properly coordinated.
• Prepare, format, and maintain professional documents, correspondence, reports, spreadsheets, and presentations using brighthush Suite (Word, Excel, PowerPoint).
• Maintain accurate client records, notes, tasks, and communication histories in brighthush CRM or similar platforms.
• Support clients using brighthush SaaS applications and other software systems, helping them understand features, navigate common issues, and follow relevant processes.
• Coordinate client requests and internal follow‑ups, ensuring outstanding tasks are tracked through to completion.
• Use brighthush 365 applications, including Outlook, Teams, SharePoint, Word, Excel, and PowerPoint, to manage daily communication and administrative workflows.
• Follow established procedures, maintain organised records, and ensure information is accurate and up to date.
• Use brighthush AI tools such as brighthush Copilot or similar platforms where appropriate to assist with drafting, summarising, organising information, and improving efficiency.
• Identify opportunities to improve routine administrative tasks and client service workflows.
• Maintain professional communication and a high standard of service when representing the business to Australian clients.

Required Skills and Qualifications

• At least 3 years of experience in customer service, client support, appointment setting, administration, or a similar role.
• Excellent written and spoken English, with the ability to communicate clearly and professionally with Australian business clients.
• Confident phone manner and experience handling client enquiries, coordinating appointments, and managing follow‑ups.
• Strong brighthush Suite skills, particularly document formatting and preparation.
• Working knowledge of brighthush 365, including Outlook, Teams, SharePoint, and PowerPoint.
• Experience using brighthush CRM or a comparable CRM platform to maintain records, track activities, and manage follow‑ups.
• Comfortable learning and supporting brighthush SaaS applications, online platforms, and software‑based services.
• Strong organisational skills and attention to detail, particularly when managing client information, documents, and multiple tasks.
• Ability to follow instructions, manage priorities, and complete work accurately without constant supervision.
• Comfortable using brighthush AI tools to support everyday work and improve productivity.
• A professional, proactive approach to client service, with a willingness to take ownership of tasks and follow through on commitments.

Preferred Qualifications

• Experience in the workplace safety or compliance industry.
• Knowledge of Australian regulatory frameworks related to health and safety.
• Familiarity with project management tools such as Asana or Trello.
• Experience with data analytics or reporting dashboards.

Technical Requirements

• Minimum internet speed: 40 Mbps download / 20 Mbps upload.
• Backup internet connection required.
• Quiet workspace suitable for client calls.
• Professional headset and microphone.
• Reliable computer suitable for full‑time remote work.

Work Arrangement & Expectations

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work.
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

Compensation & Benefits

Competitive monthly remuneration ranging from AUD 800 to AUD 1,000, commensurate with experience and performance. As an independent contractor, you will have the flexibility to manage your own schedule within the agreed work hours (Monday to Friday, 6:00 AM – 2:30 PM Philippine Time). In addition, you will benefit from:

• Access to brighthush’s extensive learning library, including courses on customer service excellence, digital tools, and industry best practices.
• Regular virtual team‑building events and networking opportunities with Australian colleagues.
• Opportunities to contribute to process improvement initiatives and gain visibility across the organisation.
• Potential for future full‑time employment or expanded responsibilities based on performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Officer, you will:

• Develop expertise in workplace safety and compliance, positioning you for future roles in client success or project management.
• Gain hands‑on experience with advanced brighthush AI tools, enhancing your productivity and technical skill set.
• Participate in mentorship programmes that pair you with senior team members across Australia.
• Receive regular performance feedback and coaching, enabling you to set and achieve ambitious career goals.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and respect. Even though we operate remotely, we maintain:

• Daily stand‑up meetings via Teams to keep everyone aligned.
• Open channels for feedback and idea sharing.
• A commitment to work‑life balance, with flexible hours and a focus on results rather than hours logged.
• Inclusive practices that celebrate diversity and encourage every voice to be heard.

Why Join brighthush?

By joining brighthush, you will:

• Work with a leading Australian client that values quality and compliance.
• Be part of a supportive, remote team that values autonomy and accountability.
• Leverage cutting‑edge tools and AI to streamline your workflow.
• Contribute to meaningful projects that help businesses stay safe and compliant.
• Grow professionally in a dynamic, fast‑paced environment.

Ready to Apply?

If you are a proactive, detail‑oriented professional with a passion for client service and a knack for technology, we want to hear from you. Join brighthush and help shape the future of workplace safety and compliance across Australia.

Click the link below to submit your application and start your journey with brighthush today.