Senior Customer Site Service Representative III – Automotive Coatings & Technical Support – Austin, TX

About brighthush

Welcome to brighthush, a global leader in high-performance automotive coatings and surface solutions. With a heritage that spans decades of innovation, brighthush has become synonymous with quality, reliability, and forward-thinking technology in the automotive manufacturing sector. Our mission is simple yet powerful: to deliver coating solutions that protect, enhance, and elevate the vehicles of tomorrow while fostering sustainable practices and customer success.

At brighthush, we believe that the best results come from a collaborative partnership between our experts and our customers. We invest heavily in research and development, ensuring that every product we deliver is engineered to meet the most demanding performance criteria—whether that’s superior color consistency, advanced corrosion resistance, or exceptional durability under extreme conditions. Our team of seasoned professionals works closely with automotive OEMs, suppliers, and assembly plants worldwide to provide tailored technical support, training, and problem‑resolution services.

Our culture is built on the principles of integrity, continuous improvement, and a relentless pursuit of excellence. We value diversity, encourage creative thinking, and empower our employees to take ownership of their work. Whether you are a seasoned industry veteran or an emerging talent, brighthush offers a dynamic environment where you can grow, learn, and make a tangible impact on the automotive industry.

Key Responsibilities

• Lead on‑site technical support for automotive assembly plants, ensuring seamless operation of brighthush coating systems.
• Provide expert guidance on color management, defect identification, and corrective actions to maintain product performance standards.
• Collaborate with sales and technical teams to translate customer requirements into actionable solutions and product enhancements.
• Conduct root‑cause analysis of coating defects, leveraging data analytics and process knowledge to recommend and implement corrective measures.
• Manage and nurture relationships with key customer stakeholders, serving as the primary point of contact for technical inquiries and support.
• Coordinate paint trials, new product launches, and process improvements, ensuring alignment with customer schedules and quality expectations.
• Track and report on key performance indicators (KPIs) related to product service, customer satisfaction, and continuous improvement initiatives.
• Act as a subject‑matter expert in automotive coatings, staying abreast of industry trends, regulatory changes, and emerging technologies.
• Mentor and train junior site service representatives, fostering a culture of knowledge sharing and professional development.
• Ensure compliance with all safety, environmental, and quality standards during on‑site operations.

Essential Qualifications

• Minimum of 4 years of experience in the automotive coatings industry, with a proven track record in on‑site technical support.
• Strong understanding of paint shop processes, color science, and defect analysis.
• Proficiency in SAP or similar ERP systems for inventory management, product usage tracking, and project coordination.
• Demonstrated project management skills, including the ability to lead cross‑functional initiatives and meet tight deadlines.
• Excellent communication skills, capable of engaging with customers at all organizational levels and translating technical concepts into clear, actionable insights.
• High school diploma or GED required; bachelor’s degree in Chemical Engineering, Materials Science, or a related field preferred.
• Valid U.S. work authorization for full‑time employment.

Preferred Qualifications

• Advanced knowledge of ancillary paint processes such as pre‑coating treatments, post‑coating finishes, and surface preparation techniques.
• Experience with automotive paint shop process flow optimization and continuous improvement methodologies (Lean, Six Sigma).
• Prior exposure to large‑scale automotive assembly lines and the ability to adapt to diverse manufacturing cultures.
• Fluency in additional languages (e.g., Spanish, German) is a plus for global customer interactions.
• Professional certifications in coatings, color science, or project management (e.g., Certified Coatings Professional, PMP).

Skills & Competencies

• Technical Expertise: Deep knowledge of automotive coatings chemistry, application techniques, and performance metrics.
• Analytical Thinking: Ability to diagnose complex coating issues, interpret data, and develop effective solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term partnerships.
• Leadership & Mentoring: Proven ability to guide and inspire junior team members and cross‑functional collaborators.
• Adaptability: Comfortable working in fast‑paced, dynamic environments with shifting priorities.
• Communication: Strong written and verbal communication skills, with the ability to present technical information to non‑technical audiences.
• Project Management: Skilled in planning, executing, and monitoring projects to achieve objectives on time and within budget.
• Safety & Compliance: Commitment to maintaining a safe work environment and adhering to all regulatory requirements.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the automotive industry itself. As a Customer Site Service Representative III, you will be positioned at the forefront of technical innovation, gaining exposure to cutting‑edge coating technologies and industry best practices. We offer a structured career ladder that rewards performance, initiative, and continuous learning. Whether you aspire to move into a senior technical leadership role, transition into product development, or explore opportunities in global account management, brighthush provides the mentorship, training, and resources to help you achieve your goals.

Our learning and development programs include:

• On‑the‑Job Training: Hands‑on experience with our latest coating systems and process tools.
• Technical Workshops: Regular sessions led by industry experts covering emerging trends and advanced techniques.
• Leadership Development: Programs designed to cultivate strategic thinking, team management, and decision‑making skills.
• Certification Support: Financial assistance for relevant professional certifications.
• Cross‑Functional Projects: Opportunities to collaborate with R&D, quality, and supply chain teams on high‑impact initiatives.

We celebrate achievements through recognition programs, performance bonuses, and career advancement opportunities. Your growth is our priority, and we are committed to fostering an environment where you can thrive.

Work Environment & Culture

brighthush prides itself on a collaborative, inclusive, and innovative workplace culture. Our Austin, TX office is a hub of creativity and teamwork, featuring open‑concept spaces, state‑of‑the‑art labs, and flexible work arrangements. We value work‑life balance and offer a hybrid model that blends remote work with in‑office collaboration, ensuring you have the flexibility to perform at your best.

Our culture is defined by:

• Innovation: Encouraging experimentation and continuous improvement across all functions.
• Integrity: Upholding the highest ethical standards in every interaction.
• Diversity & Inclusion: Celebrating diverse perspectives and fostering an environment where everyone feels valued.
• Teamwork: Promoting cross‑functional collaboration to solve complex challenges.
• Community Engagement: Supporting local initiatives, sustainability efforts, and volunteer opportunities.

Whether you’re working on the shop floor, in the lab, or from your home office, you’ll find a supportive community that values your contributions and encourages professional growth.

Compensation & Benefits

brighthush offers a competitive total rewards package designed to attract, retain, and motivate top talent. While specific figures vary based on experience and role, our compensation structure typically includes:

• Base salary commensurate with industry standards and your level of experience.
• Performance‑based bonuses tied to individual, team, and company goals.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick Apply for this job