Senior Customer Solutions Architect – AI‑Driven Customs Automation & Global Trade Compliance Strategist – Leading International Logistics Innovation & Cross‑Border Trade Transformation at brighthush

About brighthush

brighthush is not just a technology vendor; it is a global movement that is redefining the very fabric of international trade. In a world where supply chains are becoming increasingly intricate, regulatory frameworks evolve at breakneck speed, and customers demand unprecedented speed and transparency, brighthush delivers a next‑generation platform that turns the labyrinth of customs, compliance, and cross‑border logistics into a single, data‑rich, automated experience. By marrying cutting‑edge artificial intelligence with deep industry expertise, we empower customs brokers, freight forwarders, importers, and multinational enterprises to reduce compliance risk, accelerate shipment timelines, and unlock new revenue streams—all while staying ahead of ever‑changing regulatory mandates.

Why brighthush?

At brighthush, technology is a catalyst for change, not a barrier. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We thrive in a fast‑moving, high‑impact environment where every team member has the autonomy to innovate, the resources to learn, and the platform to scale. If you’re passionate about solving complex trade challenges, love working with cross‑functional teams, and want to make a tangible difference for global businesses, brighthush is the place for you.

Role Overview

The Senior Customer Solutions Architect is a hybrid role that blends technical expertise, strategic thinking, and customer advocacy. As the technical face of brighthush, you will partner with customers to understand their unique customs and trade workflows, design tailored platform configurations, and drive adoption of advanced AI capabilities. You will also serve as the bridge between customers and our Product & Engineering teams, ensuring that customer insights shape the product roadmap and that engineering solutions meet real‑world needs.

Key Responsibilities

Customer Advocacy & Relationship Leadership

• Capture & Prioritize Feedback: Systematically gather customer pain points, feature requests, and success stories; translate them into actionable insights for product teams.
• Voice of the Customer: Represent customers in backlog grooming, roadmap planning, and feature prioritization sessions with concrete data and real‑world examples.
• Value Realization: Quantify and communicate the ROI of brighthush solutions through ongoing engagement, dashboards, and business reviews.
• Internal Champion: Advocate for customer needs across engineering, product, and support, ensuring alignment with business goals.
• Strategic Advisory: Provide forward‑looking guidance on emerging trade regulations and AI trends that could impact customer operations.

Customer Enablement & Training

• Onboarding & Workshops: Design and deliver role‑based onboarding sessions, deep‑dive admin workshops, and refresher courses post‑release.
• Collateral Development: Create reusable technical documentation, proof‑of‑value (POV) decks, and hands‑on labs tailored to specific customer use cases.
• Best‑Practice Guidance: Advise customers on optimal platform configuration, data hygiene, and workflow integration to mirror their real‑world operations.
• Use‑Case Expansion: Collaborate with customers to uncover new opportunities, align the platform with long‑term strategies, and identify upsell or cross‑sell prospects.
• Community Building: Facilitate user groups and forums where customers can share insights, challenges, and success stories.

Solutions Design & Cross‑Functional Partnership

• Account Health: Work with Customer Success Managers to monitor technical health, mitigate renewal risk, and validate expansion opportunities.
• Sales Enablement: Provide technical expertise during pre‑sales engagements, scoping, and proof‑of‑concepts for existing and prospective accounts.
• Technical Discovery: Lead discovery workshops, architecture reviews, and solution design sessions to address complex trade scenarios.
• Product Feedback Loop: Translate customer use cases into product requirements, ensuring that new features align with market needs.
• Risk Mitigation: Identify potential compliance or integration risks early and develop mitigation plans in collaboration with engineering.

Technical Liaison & Issue Resolution

• Primary Technical Contact: Serve as the main point of contact for all technical queries from assigned customers.
• Escalation Management: Own end‑to‑end resolution of escalated issues, coordinating with Support, Product, and Engineering, and keeping customers informed throughout.
• Root‑Cause Analysis: Reproduce, isolate, and document root causes; translate findings into actionable tickets for engineering.
• Support Collaboration: Define the boundary between support‑level and engineering‑level issues, ensuring efficient resolution paths.
• Continuous Improvement: Analyze recurring issues and propose systemic fixes to reduce future incidents.

Essential Qualifications

• 6–10 years in a customer‑facing technical role (solutions architect, technical account manager, implementation engineer, or similar).
• Proven track record of owning technical escalations and coordinating cross‑functional resolution.
• Exceptional communication skills—able to explain complex technical concepts to engineers and translate business impact to executives within the same day.
• Experience delivering training or enablement to audiences with varying technical proficiency.
• Highly organized, self‑directed, and comfortable navigating ambiguity in a rapidly evolving role.
• Bachelor’s degree in a technical or business field, or equivalent practical experience.

Preferred Qualifications

• Domain expertise in customs brokerage, freight forwarding, trade compliance, or logistics technology.
• Familiarity with customs entries, global trade compliance frameworks, and regulatory changes.
• Experience with AI/ML‑enabled products and setting realistic expectations around model‑driven outputs.
• Background in building new functions, playbooks, or processes from scratch.
• Knowledge of data standards such as HS codes, EDI, XML, and JSON.

Skills & Competencies

• Technical Proficiency: Deep understanding of trade data standards (HS codes, EDI, XML, JSON), customs filing systems, and API integration.
• Strategic Thinking: Ability to translate customer business objectives into scalable technical solutions.
• Project Management: Proven ability to manage multiple concurrent engagements, deliver on time, and maintain high quality.
• Analytical Mindset: Skilled at dissecting complex problems, performing root‑cause analysis, and deriving actionable insights.
• Collaboration & Influence: Comfortable working with cross‑functional teams (Product, Engineering, Sales, Support) and influencing decision‑makers.
• Customer‑Centricity: Passion for delivering exceptional customer experiences and building long‑term relationships.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by impact, learning, and leadership. As a Senior Customer Solutions Architect, you will:

• Lead high‑visibility projects that shape the future of trade automation.
• Mentor junior architects and engineers, fostering a culture of continuous improvement.
• Participate in cross‑functional leadership forums, influencing product strategy and company direction.
• Access industry conferences, certifications, and internal training programs to deepen your expertise in AI, logistics, and compliance.
• Transition into senior leadership roles such as Director of Customer Success, Head of Product, or VP of Solutions.
• Engage in strategic initiatives that drive company growth and innovation.

Work Environment & Culture

brighthush is a hybrid, inclusive workplace that values diversity of thought and encourages experimentation. Our teams collaborate across time zones, leveraging asynchronous communication tools and regular all‑hands meetings. We celebrate wins, learn from failures, and prioritize mental well‑being through flexible schedules, wellness programs, and a supportive peer network. Innovation is rewarded, and every team member is empowered to bring new ideas to the table.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend and access to industry events.
• Wellness initiatives, including gym memberships, mental health resources, and team retreats.

Ready to Join brighthush?

If you are a seasoned technical professional who thrives on solving complex trade challenges, enjoys building strong customer relationships, and is eager to influence the next wave of AI‑driven customs automation, we want to hear from you. Bring your expertise, curiosity, and passion for customer success to brighthush, and help us redefine the future of global trade.

Apply today and become a pivotal part of brighthush’s mission to empower businesses worldwide.