Senior DRG Customer Success & Project Management Lead – Hospital Billing Optimization & AI‑Driven Solutions at brighthush
About brighthush
At brighthush, we’re redefining the future of hospital billing. Our mission is simple yet ambitious: eliminate administrative overhead so that doctors and nurses can focus on patient care. By marrying cutting‑edge artificial intelligence with deep domain expertise, we deliver a fully digital, highly efficient, and uncompromisingly high‑quality DRG coding and billing solution. Our partners—leading hospitals across Germany—trust us to handle the entire claims process, freeing their clinical teams to do what they do best.
Why Join brighthush?
Working at brighthush means being part of a fast‑growing, tech‑driven team that is reshaping an entire industry. You’ll collaborate with DRG specialists, data scientists, and software engineers, all while directly impacting the financial health of hospitals. Our culture is built on transparency, continuous learning, and a shared commitment to quality. Whether you’re a seasoned healthcare professional or a fresh graduate with a passion for customer success, brighthush offers a platform to grow, innovate, and make a tangible difference.
Role Overview
The Senior DRG Customer Success & Project Management Lead is the linchpin between our hospital partners and the internal teams that power our AI platform. You will be the primary point of contact for our clients, ensuring seamless communication, proactive problem‑solving, and strategic growth. Your day-to-day will blend client engagement, project coordination, performance analysis, and continuous improvement initiatives—all aimed at driving long‑term success for both the hospital and brighthush.
Key Responsibilities
- Client Relationship Management – Build and nurture enduring partnerships with hospital stakeholders, from C‑suite executives to billing managers.
- Strategic Onboarding – Design and execute onboarding roadmaps that accelerate new clients’ transition to full productivity.
- Project Coordination – Act as the central hub linking hospital teams, DRG coders, data analysts, and product specialists.
- Performance Monitoring – Track key metrics (case volumes, coding accuracy, revenue cycle KPIs) and surface insights to drive continuous improvement.
- Client Advocacy – Champion the hospital’s needs within brighthush, translating feedback into product enhancements and service upgrades.
- Upsell & Expansion – Identify and communicate growth opportunities to the sales team, fostering deeper collaboration and increased revenue.
- Thought Leadership – Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor.
Essential Qualifications
- Minimum 3–5 years of experience in customer success, account management, or project management within the healthcare sector.
- Deep understanding of the German DRG system, hospital billing workflows, and reimbursement regulations.
- Hands‑on experience in DRG coding or medical controlling, with a track record of delivering accurate, compliant results.
- Proven ability to manage multiple stakeholders, resolve conflicts, and drive consensus across cross‑functional teams.
- Excellent communication skills in German (written and spoken); English proficiency is a plus.
- Strong analytical mindset, comfortable working with data dashboards, performance reports, and KPI dashboards.
- Self‑driven, highly organized, and adept at thriving in a fast‑paced, remote‑first environment.
Preferred Qualifications
- Experience with AI‑driven billing or coding platforms.
- Knowledge of healthcare IT standards (HL7, FHIR) and integration best practices.
- Project management certification (PMP, Prince2, or equivalent).
- Prior exposure to SaaS product lifecycle management.
Core Skills & Competencies
- Customer‑Centric Mindset – Empathy for hospital workflows and a relentless focus on delivering value.
- Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
- Data‑Driven Decision Making – Translate metrics into actionable insights.
- Change Management – Guide clients through process transformations with minimal disruption.
- Collaboration & Influence – Work seamlessly with engineering, sales, and support teams to align on client goals.
- Technical Fluency – Comfortable navigating dashboards, CRM systems, and basic data queries.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is defined by your ambition and performance. As you master client relationships and internal coordination, you’ll open doors to senior leadership roles such as Director of Customer Success, Head of Product Partnerships, or even Chief Operating Officer. We invest heavily in professional development: industry certifications, leadership workshops, and access to the latest AI research are all part of your growth plan.
Work Environment & Culture
We champion a flexible, hybrid model that empowers you to work from anywhere in Germany. Whether you prefer a quiet home office, a bustling co‑working space, or occasional on‑site visits to hospital partners, we provide the tools and support you need. Our culture is built on:
- Transparency – Open communication channels, regular all‑hands meetings, and a flat hierarchy.
- Collaboration – Cross‑functional teams that celebrate shared successes.
- Innovation – A sandbox environment where new ideas are tested and rewarded.
- Well‑being – Flexible hours, mental health resources, and a focus on work‑life balance.
- Community – From virtual game nights to in‑person after‑work gatherings, we celebrate milestones together.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for mid‑senior roles.
- Performance‑based bonuses tied to client satisfaction and revenue growth.
- Comprehensive health insurance, dental coverage, and a wellness stipend.
- Generous paid time off, parental leave, and flexible working arrangements.
- Continuous learning budget for courses, conferences, and certifications.
- Equity options for long‑term stakeholders.
What Makes This Role Unique?
Unlike traditional account‑management positions, this role sits at the intersection of technology, healthcare, and customer success. You’ll:
- Directly influence the financial performance of hospitals.
- Shape the evolution of an AI‑powered billing platform.
- Collaborate with a multidisciplinary team that values both technical rigor and compassionate care.
- Experience a dynamic work rhythm that blends routine project coordination with spontaneous problem‑solving.
Ready to Make an Impact?
If you’re a healthcare professional with a passion for customer success, a knack for project coordination, and a desire to drive meaningful change, brighthush invites you to join our mission. Together, we’ll transform hospital billing, empower clinicians, and set new standards for quality and efficiency.