Senior Customer Solutions Integration Specialist – Enterprise Data & Integration Expert for Legal Tech Solutions at brighthush

About brighthush

brighthush is a trailblazer in the legal technology arena, delivering cutting‑edge information governance, business intake consulting, and data‑centric solutions to the world’s leading law firms. With a portfolio that spans Intapp, FileTrail, Microsoft Power BI, and a suite of proprietary tools, we help our clients modernize processes, streamline workflows, and unlock actionable insights from their data. Our culture is built on innovation, collaboration, and a relentless focus on client success. As we expand our footprint, we’re looking for talented professionals who thrive in a fast‑moving, high‑impact environment.

Position Overview

As a Senior Customer Solutions Integration Specialist on brighthush’s dedicated customer solutions and support team, you will be the technical bridge between our clients and the consulting, product, and engineering squads. Your mission is to ensure that every customer receives exceptional, ongoing support, strategic guidance, and the highest level of technical excellence across the solutions we implement and maintain.

In this role, you will:

• Serve as a first‑line technical resource for Intapp, FileTrail, and Microsoft Power BI environments.
• Design, develop, troubleshoot, and maintain ETL pipelines, data synchronization routines, and custom reporting solutions.
• Collaborate closely with clients, consultants, implementation teams, and developers to diagnose root causes and deliver scalable, long‑term solutions.
• Champion data quality, system performance, and user experience improvements that drive tangible business outcomes.

This is an ideal opportunity for a technically adept, customer‑centric professional who loves solving complex problems, building strong client relationships, and leveraging data integration to create measurable value.

Key Responsibilities

• Technical Support & Troubleshooting: Provide first‑level support for Intapp, FileTrail, and Microsoft Power BI, addressing client inquiries and resolving issues with speed and precision.
• Solution Design & Development: Build and maintain ETL processes, data synchronization routines, and custom reports using SQL Server Reporting Services (SSRS), Boomi Enterprise, and other integration tools.
• Client Engagement: Act as the primary point of contact for technical questions, ensuring clear, timely communication through Zendesk and brighthush’s ticketing system.
• Knowledge Management: Log all client interactions, document solutions, and continually update the Support Knowledge Base to empower both clients and internal teams.
• Cross‑Functional Collaboration: Work hand‑in‑hand with developers, implementation specialists, and product managers to resolve complex issues and enhance overall client satisfaction.
• Data Quality & Governance: Monitor data integrity, enforce governance standards, and recommend improvements to data models and reporting frameworks.
• Continuous Improvement: Identify recurring pain points, propose process enhancements, and contribute to the evolution of our support and integration practices.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Proven experience developing complex SQL queries and working with relational databases.
• Hands‑on experience with SOAP and RESTful APIs, including authentication, data mapping, and error handling.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non‑technical stakeholders.
• Customer‑focused mindset, capable of remaining calm under pressure and delivering solutions that exceed expectations.
• Excellent problem‑solving abilities, with a track record of diagnosing root causes and implementing effective fixes.
• Self‑starter attitude, comfortable working independently while collaborating across teams.

Preferred Qualifications

• Deep understanding of relational database design principles and data modeling best practices.
• Prior experience in client support or technical support roles within a professional services environment.
• Familiarity with Zendesk ticketing and knowledge‑base management.
• Experience working in a law firm or with legal technology solutions.
• Knowledge of Boomi, SSRS, and other integration or reporting tools.

Skills & Competencies

• Technical Proficiency: SQL, SSRS, Boomi, Power BI, Intapp, FileTrail, API integration.
• Analytical Thinking: Ability to dissect complex systems and identify performance bottlenecks.
• Customer Advocacy: Passion for delivering exceptional service and building lasting client relationships.
• Project Management: Skilled at prioritizing tasks, managing timelines, and coordinating with multiple stakeholders.
• Adaptability: Comfortable navigating evolving technologies and shifting business priorities.
• Collaboration: Strong teamwork skills, with a history of working effectively across cross‑functional groups.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Solutions Integration Specialist, you will:

• Progress to lead roles in integration architecture or client success management.
• Gain exposure to emerging technologies such as AI‑driven analytics, cloud‑native integration platforms, and advanced data governance frameworks.
• Participate in continuous learning programs, including certifications in SQL, Power BI, and Boomi.
• Collaborate with senior architects and product leaders to shape the future of our legal tech offerings.
• Mentor junior team members, fostering a culture of knowledge sharing and professional development.

Work Environment & Company Culture

brighthush is committed to creating an inclusive, dynamic, and supportive workplace. Our culture is defined by:

• Innovation: Encouraging experimentation and the adoption of cutting‑edge solutions.
• Collaboration: Fostering open communication across teams and disciplines.
• Transparency: Maintaining clear, honest dialogue about goals, challenges, and successes.
• Work‑Life Balance: Offering flexible schedules, remote work options, and wellness initiatives.
• Recognition: Celebrating achievements through awards, shout‑outs, and career milestones.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for senior integration specialists.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and retirement planning resources.
• Generous paid time off, holidays, and flexible work arrangements.
• Professional development budget, covering conferences, courses, and certifications.
• Employee wellness programs, including gym memberships and mental health support.

Equal Opportunity Employer

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where every employee can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Ready to Make an Impact?

If you are passionate about technology, dedicated to client success, and eager to drive transformative change in the legal tech space, we want to hear from you. Join brighthush and become part of a team that values innovation, collaboration, and continuous growth.

Apply Today and help shape the future of legal technology with brighthush.