Senior Customer Success Analyst – North & South America – Driving Client Retention, Expansion, and AI‑Powered Success at brighthush

About brighthush

brighthush is a forward‑thinking software startup that is redefining how corporate boards operate by infusing security, innovation, and data‑driven insights into every governance process. With a mission rooted in Capital Humano, Clientecentrismo, Calidad, and Seguridad, we empower organizations across the Americas to make smarter, faster, and more transparent decisions. Our culture is built on curiosity, audacity, and a relentless pursuit of impact—qualities that drive our rapid growth and the meaningful relationships we forge with our clients.

Why Join brighthush?

At brighthush, we believe that the best ideas come from diverse, inclusive, and psychologically safe environments. We actively champion equity and encourage people of all backgrounds—Black, Indigenous, women, LGBTQIA+, people with disabilities, and more—to apply. Our team is a vibrant mix of technologists, strategists, and customer advocates who collaborate to solve complex governance challenges with cutting‑edge AI and SaaS solutions.

Position Overview

We are looking for a dynamic Customer Success Analyst to join our North and South America Customer Success team. In this role, you will be the trusted advisor for our clients, ensuring they derive maximum value from our platform, remain engaged, and grow their investment with brighthush. You will work closely with sales, product, and engineering to create a seamless, high‑impact customer journey that drives retention, upsell, and advocacy.

Key Responsibilities

• Proactive Client Management – Own a portfolio of enterprise customers, anticipate their needs, and deliver consultative support that aligns with their business goals.
• Onboarding & Enablement – Lead the end‑to‑end onboarding process, ensuring clients are fully equipped to use brighthush’s platform and adopt best practices.
• Success Coaching – Conduct dynamic training sessions, workshops, and refresher courses to help clients maximize platform adoption and ROI.
• Data‑Driven Insights – Analyze usage metrics, churn signals, and engagement data to recommend process improvements and identify expansion opportunities.
• Risk Mitigation – Identify potential churn risks, develop mitigation plans, and collaborate with cross‑functional teams to keep clients satisfied.
• Quarterly Business Reviews (QBRs) – Facilitate QBRs with key stakeholders, presenting performance dashboards, success stories, and growth roadmaps.
• CRM Stewardship – Maintain accurate, up‑to‑date records of all client interactions in our CRM, ensuring data integrity for reporting and forecasting.
• Cross‑Team Collaboration – Partner with Sales, Product, and Engineering to surface customer feedback, influence roadmap decisions, and coordinate joint initiatives.
• Revenue Growth – Identify upsell and cross‑sell opportunities within your portfolio, working with the sales team to close expansion deals.
• Continuous Improvement – Champion a culture of learning by sharing best practices, contributing to internal knowledge bases, and staying current on industry trends.

What We’re Looking For

• 3+ years of experience in Customer Success, preferably in a SaaS or enterprise software environment.
• Passion for AI and a curiosity about how emerging technologies can solve real‑world governance challenges.
• Strong analytical skills with proficiency in Excel and PowerPoint for data analysis and presentation.
• Excellent communication and writing skills in Spanish and English; advanced fluency in English is required, and Portuguese is a plus.
• Proven negotiation and stakeholder management abilities, with a track record of driving customer retention and expansion.
• Deep understanding of SaaS product lifecycles, customer journey mapping, and success metrics.
• Self‑motivated, organized, and comfortable working in a fast‑paced startup environment.

Preferred Qualifications

• Experience with AI‑driven analytics platforms or governance solutions.
• Background in consulting or professional services, where you coached clients on technology adoption.
• Knowledge of Latin American business cultures and regulatory landscapes.
• Experience with CRM platforms such as Salesforce, HubSpot, or Gainsight.

Skills & Competencies

• Customer‑Centric Mindset – Always put the client’s success first.
• Strategic Thinking – Translate data into actionable insights that drive business outcomes.
• Collaboration – Work seamlessly across product, sales, and engineering to deliver a unified customer experience.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Problem‑Solving – Approach challenges with a solutions‑oriented mindset.
• Communication – Articulate complex concepts clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders in product, sales, and engineering.
• Regular training on AI, data analytics, and governance best practices.
• Opportunities to lead cross‑functional projects and influence product roadmap.
• Clear performance metrics that align with company goals, enabling rapid advancement to senior roles.
• Participation in industry conferences, webinars, and internal knowledge‑sharing sessions.

Work Environment & Culture

Our team operates in a hybrid model that blends remote flexibility with occasional in‑office collaboration. We celebrate diversity, encourage open dialogue, and foster a culture of psychological safety where every voice is heard. Our values—Capital Humano, Clientecentrismo, Calidad, and Seguridad—guide everything we do, from product development to client interactions.

Compensation, Perks, and Benefits

While the role is contract‑based, we offer a competitive package that includes:

• Competitive hourly rate aligned with market standards for Customer Success roles.
• Meal allowance to support your daily nutrition.
• Health stipend to cover medical and wellness expenses.
• Home Office Voucher to help you create a productive workspace.
• Portuguese language classes to support your professional growth.
• Birthday Off for you and your children—celebrate your special day with a paid day off.
• Access to our internal learning platform and external courses on AI, SaaS, and governance.

How to Apply

If you are ready to bring your expertise to a fast‑growing startup that values innovation, inclusion, and impact, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Join us in shaping the future of corporate governance—one client success story at a time.