Senior Customer Success & Delivery Consultant – Driving Insurance Technology Transformations, Stakeholder Engagement, and Client Success at brighthush

About brighthush

brighthush is a leading innovator in the insurance technology space, dedicated to delivering cutting‑edge solutions that streamline underwriting, claims, billing, and policy administration. With a focus on data‑driven insights and cloud‑native platforms, we empower insurers to accelerate digital transformation, reduce operational risk, and deliver superior customer experiences. Our culture is built on collaboration, continuous learning, and a relentless pursuit of excellence. As a remote‑first organization, we bring together top talent from across the United States, fostering a flexible work environment that values autonomy, creativity, and impact.

Role Overview

As a Senior Customer Success & Delivery Consultant at brighthush, you will be the linchpin between our clients and our technology teams. You will own the full delivery lifecycle for high‑complexity insurance technology initiatives, translating business strategy into actionable, scalable solutions. Your expertise will guide clients from initial discovery through go‑live, ensuring that every project delivers measurable value, drives platform adoption, and strengthens long‑term partnerships.

Key Responsibilities

• Lead End‑to‑End Business Requirements: Facilitate stakeholder workshops, capture functional and non‑functional requirements, validate with business owners, and secure formal sign‑off.
• Scope & Prioritization Management: Own the scope definition, prioritize features, map dependencies, and manage change control in collaboration with delivery leadership.
• Implementation Leadership: Drive project execution from kickoff through go‑live, coordinating cross‑functional teams that include client stakeholders, internal subject‑matter experts, and third‑party vendors.
• Risk & Issue Escalation: Serve as the primary escalation point for delivery risks, issues, and client concerns, ensuring timely resolution and proactive communication.
• Insurance Domain Advisory: Provide deep expertise across policy, claims, billing, and underwriting, advising client leadership on best practices and technology fit.
• Mentorship & Knowledge Transfer: Coach junior business analysts and consultants, contribute to delivery standards, and champion continuous improvement initiatives.
• Client Relationship Management: Build and maintain trust with senior stakeholders, ensuring alignment between business objectives and technical solutions.
• Process & Tool Optimization: Identify opportunities to streamline processes, adopt new tools, and enhance data quality across the engagement.
• Travel & On‑Site Support: Travel up to 20% domestically to support client engagements, workshops, and go‑live events.

Essential Qualifications

• Education: Bachelor’s or Master’s degree in Information Technology, Business, Engineering, or a related field (or equivalent experience).
• Experience: 10–15 years in business analysis, consulting, insurance operations, or technology implementation, with a proven track record of leading complex system deployments.
• Insurance Operations Expertise: Hands‑on experience in claims, underwriting, policy, or billing is strongly preferred.
• Stakeholder Engagement: Demonstrated ability to influence senior executives and navigate cross‑functional teams.
• Analytical & Problem‑Solving: Strong analytical reasoning, structured problem‑solving skills, and the ability to translate technical solutions into operational impact.
• Leadership & Accountability: Proven experience leading initiatives independently, with a high level of initiative and accountability.
• Communication: Excellent written and verbal communication skills, with the ability to present complex concepts to diverse audiences.
• Travel: Willingness to travel up to 20% domestically.

Preferred Qualifications

• Professional certifications such as CPCU, AIC, CBAP, PMI‑PBA, or equivalent insurance or analysis credentials.
• Experience with cloud‑native insurance platforms, data analytics, or AI/ML integration.
• Familiarity with Agile and Scrum frameworks, and experience facilitating Agile ceremonies.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio, Balsamiq) and data visualization platforms (e.g., Power BI, Tableau).

Skills & Competencies

• Business Analysis Mastery: Requirements elicitation, gap analysis, solution design, and acceptance testing.
• Project & Program Management: Scope management, risk mitigation, schedule coordination, and resource allocation.
• Client‑Centric Mindset: Empathy, proactive problem solving, and a passion for delivering measurable value.
• Technical Acumen: Ability to learn, utilize, and navigate a variety of external and internal systems.
• Change Management: Experience in driving adoption, training, and support for new processes and technologies.
• Collaboration & Influence: Strong interpersonal skills, ability to build consensus, and influence without authority.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. You will have access to:

• Structured leadership development programs that cover strategic thinking, stakeholder management, and advanced project delivery.
• Cross‑functional rotations that expose you to underwriting, claims, and data science teams, broadening your domain expertise.
• Mentorship from senior leaders who share their experience and guide your professional growth.
• Opportunities to contribute to thought leadership, white papers, and industry conferences.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and accountability. As a remote‑first organization, we provide:

• Flexible work hours that respect work‑life balance.
• Regular virtual team building events and quarterly in‑person retreats.
• A transparent communication framework that keeps everyone aligned and informed.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive total compensation package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $122,000 – $209,000 per year (based on experience, qualifications, and geographic location).
• Annual Bonus Eligibility: Performance‑based bonus structure aligned with company and individual goals.
• Health & Wellness: 100% paid employee health insurance, dental, and vision coverage effective Day 1.
• Retirement Planning: 401(k) with employer match, vested on Day 1.
• Additional Benefits: HSA/FSA, long‑term and short‑term disability, generous PTO with paid holidays and floating holidays.
• Remote Stipend: Internet stipend eligibility for remote positions.
• Comprehensive wellness program, including mental health resources, fitness subsidies, and wellness challenges.

Interview Process

Our interview process is designed to be thorough yet respectful of your time. It typically includes:

1. Initial Screening: A brief conversation with Talent Acquisition to discuss your background and motivations.
2. Behavioral Interview: A structured interview focused on your past experiences, problem‑solving approach, and cultural fit.
3. Online Talent Assessment: A competency‑based assessment to evaluate your analytical and technical skills.
4. Hiring Manager Interview: A deep dive into your technical expertise, project experience, and alignment with brighthush’s objectives.

Additional steps may be added based on the role or if further evaluation is required. We evaluate candidates at each stage, and not every candidate will complete all steps.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal. If your profile aligns with the role, a member of our Talent Acquisition team will reach out to schedule a Zoom interview. We look forward to exploring how you can contribute to brighthush’s mission of transforming the insurance industry.

Closing Statement

At brighthush, you will be part of a forward‑thinking team that is reshaping how insurers operate in a digital world. Your expertise will directly influence client success, drive innovation, and shape the future of insurance technology. If you are passionate about delivering high‑impact solutions, thrive in a collaborative environment, and are ready to lead complex initiatives, we encourage you to apply today and join us on this exciting journey.