Senior Customer Success Engineer – Data Protection & AI Resilience Specialist – Championing Enterprise Adoption, Customer Success, and Value Creation at brighthush

About brighthush

brighthush is the world’s leading Data and AI Trust Company, empowering organizations to understand, secure, and make their data and AI resilient. As the market leader in data resilience and data security posture management, brighthush is engineered for the convergence of identity, data, security, and AI risk. With headquarters in Seattle and a presence in more than 30 countries, brighthush protects over 550,000 customers worldwide. We are on a fearless journey of growth, learning, and impact—helping some of the world’s biggest brands accelerate safe AI at scale.

Why brighthush?

At brighthush, we don’t just sell technology; we build trust. Our platform gives enterprises the confidence to innovate with AI while safeguarding the data that fuels it. We combine cutting‑edge data protection, disaster recovery, and AI governance into a single, unified experience. Our culture is built on curiosity, collaboration, and bold thinking. If you want to work on the front lines of data resilience, influence product direction, and help customers achieve measurable business outcomes, brighthush is the place for you.

About the Role

We are looking for a highly collaborative, articulate, and organized Senior Customer Success Engineer who will become the primary technical owner of long‑term customer outcomes across the brighthush Data Platform. In this mid‑level role, you will lead onboarding, adoption, and optimization for enterprise customers, proactively identify churn risk, migrations, and upsell opportunities, and apply deep disaster recovery and resilience expertise to conduct recovery simulations, resilience maturity assessments, and quarterly resilience reporting. Your blend of soft skills and technical acumen will be the key to maximizing customer success and delivering measurable value.

Key Responsibilities

• Onboarding & Adoption – Configure customer accounts, customize backup policies and storage, facilitate onboarding, orient stakeholders, walk through admin portals, and introduce support channels.
• Migration & Success Planning – Identify migration opportunities, analyze usage and environment, conduct success planning and strategy sessions, and align business outcomes with product adoption.
• Protection & Architecture Design – Conduct assessments, build protection plans, and recommend software products and architectures across the brighthush Data Platform.
• Recovery Simulations & Resilience Reporting – Run recovery simulations, apply the brighthush Data Resilience Maturity Model (DRMM) to track and report resilience posture, and deliver quarterly resilience reports.
• Churn Risk Management – Monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights.
• Business Case Development – Build business cases, define TCO, articulate value propositions for expansion, and schedule checkpoint reviews with stakeholders.
• Executive Engagement – Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
• Marketing Collaboration – Collaborate on marketing‑informed campaigns and plays to drive adoption and expansion.
• Account Management – Operate with a long‑term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial‑Named accounts with $100K+ ARR.
• Strategic Influence – Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Essential Qualifications

• 5+ years in customer‑facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre‑Sales SE, Technical Account Manager).
• Advanced proficiency in English and German.
• Hands‑on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with the brighthush platform is a plus.
• VMCE certification required (may be completed post‑hire within an agreed timeframe).
• Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
• Excellent communication, cross‑functional collaboration, and stakeholder management skills.

Preferred Qualifications

• Industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert.
• Experience with multi‑cloud environments and hybrid data protection strategies.
• Knowledge of AI data governance and trust frameworks.
• Previous experience in a Data and AI Trust Company or a similar high‑security environment.

Skills & Competencies

• Technical fluency in backup, replication, and disaster recovery technologies.
• Strong analytical and problem‑solving abilities.
• Strategic thinking and the ability to translate technical insights into business value.
• Proficiency in scripting languages (PowerShell, Bash, Python) for automation.
• Deep understanding of cloud storage, virtualization, and container orchestration.
• Excellent presentation and storytelling skills for executive audiences.
• Adaptability and resilience in a fast‑moving, high‑impact environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is built on continuous learning and real‑world impact. As a Senior Customer Success Engineer, you will:

• Gain exposure to cutting‑edge data protection and AI resilience technologies.
• Collaborate with product, engineering, and sales teams to shape the future of the brighthush platform.
• Earn advanced certifications (VMCE, AWS, Azure) and receive sponsorship for professional development.
• Progress into senior technical roles such as Senior Customer Success Engineer, Technical Account Manager, or Product Specialist.
• Participate in global initiatives, cross‑functional projects, and industry conferences.

Work Environment & Culture at brighthush

We foster a culture of curiosity, collaboration, and bold thinking. Our teams are empowered to experiment, innovate, and deliver customer‑centric solutions. You’ll find:

• Open communication channels across all levels.
• Inclusive and diverse teams that celebrate different perspectives.
• Flexible work arrangements and a focus on work‑life balance.
• Regular hackathons, knowledge‑sharing sessions, and mentorship programs.
• A commitment to sustainability and responsible AI practices.

Compensation, Perks, and Benefits

While specific salary ranges are confidential, we offer a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Company‑sponsored retirement savings plan.
• Life insurance and accident coverage.
• 30 vacation days per year plus company‑wide “brighthush Days” dedicated to rest, wellbeing, and self‑care.
• Comprehensive healthcare and wellness benefits effective from September 2026.
• Access to confidential counseling and professional support services through our Employee Assistance Program.
• Paid volunteer time each year through the brighthush Cares program.
• Lifestyle perks such as gym memberships, wellness stipends, and flexible workspaces.

Location & Eligibility

This role is based in Germany. If you are permanently located outside of Germany, brighthush reserves the right to decline the application for this position.

How to Apply

Ready to make a real impact with the world’s leading data and AI trust company? Submit your application through our careers portal or click the link below to apply directly.

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Equal Opportunity Statement

brighthush is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. All information will be kept confidential in accordance with our Recruiting Privacy Notice.

Final Thoughts

As a Senior Customer Success Engineer at brighthush, you will be at the forefront of protecting and empowering data for enterprises worldwide. Your technical expertise, strategic mindset, and passion for customer success will help shape the future of data resilience and AI trust. If you thrive in a collaborative, fast‑paced environment and are ready to drive measurable value for our customers, we encourage you to apply today and join us on this exciting journey.