Senior Customer Success Engineer – Technical Onboarding, Support & Product Enablement Specialist for Cutting‑Edge SaaS Platforms at brighthush

About brighthush

brighthush is a forward‑thinking technology company that empowers businesses worldwide to unlock the full potential of their data and digital workflows. With a mission to democratize advanced analytics and automation, we build a cloud‑native platform that seamlessly integrates with the tools your organization already uses. Our team is a blend of seasoned engineers, data scientists, and customer success experts who thrive on solving complex problems and delivering measurable value to our clients.

As we continue to expand our product suite and customer base, we are looking for a passionate Senior Customer Success Engineer who will play a pivotal role in ensuring our customers achieve rapid, sustainable success. If you love turning technical challenges into delightful customer experiences and thrive in a fast‑paced, remote‑first environment, brighthush is the place for you.

Why brighthush?

At brighthush, we don’t just build software – we build relationships. Our platform is designed to be the single source of truth for data, analytics, and automation across an organization, enabling teams to make faster, smarter decisions. We are a company that values curiosity, ownership, and continuous learning. If you want to be part of a mission‑driven team that is redefining how businesses harness technology to achieve real, measurable outcomes, you’ll find a home here.

Key Responsibilities

• Customer Onboarding & Implementation: Lead end‑to‑end technical onboarding sessions, guiding customers through configuration, data migration, and integration with their existing systems. Translate business requirements into actionable implementation plans and conduct engaging product demos that highlight value.
• Technical Support & Troubleshooting: Act as the primary technical liaison for assigned accounts, diagnosing and resolving issues with speed and precision. Escalate complex problems to engineering while maintaining clear, proactive communication with stakeholders.
• Customer Success & Relationship Management: Build and nurture strong relationships with both technical and non‑technical stakeholders. Proactively monitor customer health, usage patterns, and risk indicators to identify opportunities for upsell, expansion, or additional training.
• Product Expertise & Enablement: Maintain deep knowledge of the platform’s architecture, APIs, and integration capabilities. Deliver training sessions, webinars, and documentation that help customers maximize ROI.
• Success Planning & Value Realization: Develop and execute success plans that outline goals, KPIs, and value milestones. Track and report on ROI, adoption metrics, and overall customer satisfaction.
• Cross‑Functional Collaboration: Work closely with Sales, Engineering, Product, and Marketing to advocate for customer needs and influence roadmap decisions.
• Continuous Improvement: Capture customer feedback, identify trends, and partner with Product and Engineering to drive feature enhancements and process improvements.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
• Proven experience in technical customer onboarding or account management for SaaS or enterprise software.
• Strong analytical and problem‑solving skills, with the ability to translate complex technical concepts into clear, actionable guidance.
• Hands‑on experience with at least one of the following: APIs / REST / JSON, SQL or database fundamentals, scripting languages (Python, Bash, JavaScript, Deluge), or cloud platforms (brighthush, brighthush, brighthush).
• Familiarity with integration technologies such as webhooks, SSO, OAuth, and middleware tools.
• Experience working with support systems and CRM platforms (brighthush CRM, brighthush Desk, brighthush Assist, brighthush Meeting, brighthush Quartz, brighthush Projects).
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts to diverse audiences. Proficiency in Hindi, Tamil, or other regional languages is a plus.

Preferred Qualifications

• Advanced certifications in cloud platforms, SaaS operations, or customer success (e.g., AWS Certified Solutions Architect, Certified Customer Success Manager).
• Experience with data analytics or BI tools, and a strong understanding of how data can drive business decisions.
• Prior exposure to a high‑growth startup environment where ownership and impact are paramount.
• Fluency in multiple languages, enhancing communication with a global customer base.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping users succeed and a genuine curiosity about their business challenges.
• Project Management: Ability to juggle multiple onboarding projects, prioritize tasks, and meet deadlines in a dynamic setting.
• Collaboration: Comfortable working cross‑functionally with Sales, Engineering, Product, and Marketing teams.
• Ownership & Accountability: Takes full responsibility for customer outcomes, follows through on commitments, and drives results.
• Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Adaptability: Thrives in a fast‑moving environment, quickly learning new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the value you deliver to our customers. As a Senior Customer Success Engineer, you will:

• Gain exposure to the entire product lifecycle, from architecture to roadmap planning.
• Participate in cross‑functional projects that span engineering, product, and marketing.
• Receive mentorship from senior leaders and founders, with regular “lunch & learn” sessions and knowledge‑sharing workshops.
• Earn professional certifications at no cost, covering cloud, SaaS, customer success, and data analytics.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Progress into senior Customer Success roles, Solutions Engineering, or Product Management as the company evolves.

Work Environment & Company Culture

brighthush is a fully remote, flexible‑hour organization that values output over hours. Our culture is built on:

• High Impact & Ownership: Every team member directly influences customer outcomes and company growth.
• Fast Decision Cycles: Transparent communication with leadership and rapid iteration on ideas.
• Inclusive & Collaborative: A diverse team that respects different perspectives and encourages open dialogue.
• Continuous Learning: Regular internal training, external courses, and a knowledge hub that keeps everyone up to date.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a casual leave policy that supports personal well‑being.

Compensation & Benefits

• Competitive Base Salary: Market‑aligned compensation commensurate with experience.
• Performance Bonus & Profit Sharing: Annual bonuses tied to company milestones and individual contributions.
• Generous PTO: Paid time off that aligns with public holidays and includes 12 days of casual leave per year.
• Travel Reimbursement: Coverage for any required on‑site or client visits.
• Health & Wellness: Comprehensive health insurance plans and wellness stipends.
• Technology Stipend: Home office equipment allowance and high‑speed internet reimbursement.
• Professional Development: Coverage for certifications, courses, and conference attendance.
• Hybrid or Fully Remote Options: Choose the work model that best fits your lifestyle.

How to Apply

If you are ready to take your customer success career to the next level and help shape the future of data‑driven decision making, we want to hear from you. Submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your impact in previous roles.

Join brighthush and become part of a team that is redefining how businesses harness technology to achieve real, measurable outcomes.