Senior Customer Success Manager – Enterprise B2B SaaS & AI‑Powered Relationship Platform Lead at brighthush

About brighthush

brighthush is at the forefront of a revolution in professional networking. By fusing advanced artificial intelligence with a user‑centric platform, we transform every digital interaction into a measurable, long‑term relationship. Our solution powers digital business cards, contact management, and AI‑driven networking for more than 4 million professionals worldwide, including 93 % of Fortune 500 companies. We’re not just a tool; we’re a catalyst that unlocks hidden opportunities, turns missed conversations into growth, and ensures that every connection delivers tangible value.

Our mission is clear: unlock the world’s relationship potential. We believe that the most valuable business outcomes are hidden in conversations that never happen, follow‑ups that slip through the cracks, or the right person at the wrong time. With an AI‑enhanced experience that is both intuitive and powerful, we give every professional the ability to nurture relationships that drive revenue, innovation, and career advancement.

Having secured over $45 million in funding from leading investors, brighthush is poised for rapid global expansion. As we scale, we’re looking for high‑impact, passionate professionals who can help shape the future of relationship‑centric technology and deliver measurable results for our customers.

Why Join brighthush

• Be part of an AI‑native company at a pivotal inflection point—big enough to have real momentum, customers, and resources, yet small enough that your work directly influences our trajectory.
• Collaborate with a team that holds an unusually high bar for talent; we hire people who treat excellence as a feature, not a threat.
• Play a key role in our global scaling strategy. With teams in New York, San Francisco, Sydney, and Melbourne, you’ll help build a category‑defining AI contacts platform from the inside out.
• Work in an environment that values professional optimism, truth obsession, and calculated frugality—where we focus on what’s possible first, then navigate constraints.
• Enjoy a culture that celebrates craft, detail, and the courage to pursue contrarian but correct bets.

How We Work

Our culture is built on a few core principles that guide everything we do:

• Professional Optimism – We envision the best outcomes first and let constraints follow.
• High Talent Bar – Only A‑players join our ranks.
• Obsessed with Craft – Detail matters more than polish.
• Truth Obsession – We speak what’s true, even when it’s uncomfortable.
• Calculated Frugality – We do more with less, guided by simplicity.
• Life‑Long Learning – Everyone is here to do their best work.

Growth at brighthush

The Growth team is the engine that propels brighthush’s reach. We fuse sales, marketing, and growth strategy to amplify our story for customers, partners, and the broader market. If you thrive on connecting big ideas to the people who need them most, this is the place to shine.

Role & Impact

As a Senior Customer Success Manager, you will own a portfolio of enterprise customers across the entire lifecycle—from onboarding and product education to renewal and expansion. Your role blends customer success with commercial account ownership, ensuring that each client not only achieves their goals but also sees tangible business value from brighthush.

You will partner closely with Sales, Support, Product, and Engineering to turn customer insights into product enhancements and process improvements. Your strategic influence will help shape the future roadmap of brighthush while delivering measurable outcomes for our clients.

Key Responsibilities

• Onboarding & Rollout Leadership – Design and execute onboarding plans, set clear objectives, and guide customers through a smooth introduction of brighthush across their teams.
• Conduct Product Knowledge Sessions – Deliver tailored feature walkthroughs, webinars, and training for administrators and end‑users.
• Build and nurture relationships with Customer Champions, budget owners, and decision‑makers, understanding their priorities and buying processes.
• Leverage Usage Data & Customer Feedback to identify adoption barriers, renewal risks, and growth opportunities.
• Own the Renewal Process – Lead pricing negotiations, manage commercial discussions, and coordinate plans to mitigate churn or contraction risks.
• Drive Account Expansion – Identify opportunities to bring brighthush into additional teams, departments, and locations within existing customers.
• Maintain comprehensive Account Plans – Keep accurate health records, renewal forecasts, and expansion opportunities in our CRM.
• Collaborate with Support, Product, and Engineering to resolve escalations and communicate solutions clearly to customers.
• Continuously improve Playbooks & Automation – Use AI and automation thoughtfully to manage your portfolio while ensuring personal attention where it matters.

Essential Qualifications

• Proven experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
• Track record of improving adoption, retaining customers, and driving revenue growth in existing accounts.
• Confidence in leading renewal, pricing, and expansion conversations with sound commercial judgment.
• Strong analytical mindset – ability to use customer, product, and revenue data to prioritize work and measure impact.
• Excellent communication skills – from product training to senior stakeholder engagement.
• Highly organized with a practical approach to AI and automation, managing a large portfolio with follow‑through.
• Ownership, curiosity, and the ability to work independently in a fast‑moving, remote environment.
• Bonus: Experience supporting rollouts across multiple departments, locations, or large employee populations.

Preferred Qualifications

• Experience in a high‑growth, AI‑driven SaaS company.
• Background in data‑driven product strategy or customer analytics.
• Familiarity with CRM platforms and customer success tools.
• Knowledge of enterprise sales cycles and complex stakeholder ecosystems.

Skills & Competencies

• Strategic thinking and execution across the customer lifecycle.
• Commercial acumen – pricing strategy, negotiation, and ROI communication.
• Data literacy – interpreting usage metrics, health scores, and financial KPIs.
• Relationship building – establishing trust with C‑suite and technical leads.
• Problem‑solving – turning challenges into opportunities for improvement.
• Collaboration – working cross‑functionally with Sales, Product, Engineering, and Support.
• Adaptability – thriving in a remote, fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is directly tied to the company’s growth. As we expand, so do the opportunities for you to take on larger portfolios, lead cross‑functional initiatives, and shape product strategy.

• Access to industry conferences, workshops, and training programs.
• Mentorship from senior leaders and experts in AI, SaaS, and customer success.
• Regular internal knowledge‑sharing sessions and hackathons.
• Clear promotion paths to Director of Customer Success, VP of Customer Experience, or Head of Growth.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our distributed teams across North America, Australia, and Europe work in a culture that celebrates:

• Transparent communication and open feedback loops.
• Continuous learning and experimentation.
• Work‑life balance, with generous paid time off and flexible scheduling.
• Team offsites, virtual game nights, and community events that foster camaraderie.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive salary range of $85,000 – $110,000, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Generous PTO – 20 days of annual leave plus flexible time off.
• Retirement Plan – 401(k) with company match.
• Health & Wellness – Comprehensive medical, dental, and vision coverage.
• Remote work stipend and equipment allowance.
• Professional development budget.
• Equity options as part of our long‑term incentive program.

How to Apply

If you’re ready to make a tangible impact, grow your career, and help shape the future of AI‑driven relationship management, we’d love to hear from you. Submit your application through our careers portal and join the brighthush team in unlocking the world’s relationship potential.

Conclusion

At brighthush, you’ll be at the forefront of a transformative movement that turns every connection into a lasting partnership. Your expertise will help thousands of professionals and Fortune 500 companies harness the power of AI to build stronger, more meaningful relationships. If you’re passionate about customer success, commercial strategy, and driving growth in a high‑impact environment, this is the role for you.

Apply today and become a key player in redefining how the world connects.