Senior Customer Success Manager – Revenue Cycle Management (RCM) Specialist – Driving Healthcare Technology Success at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers healthcare organizations to streamline revenue cycle operations, unlock operational efficiencies, and elevate patient care quality. With a mission to transform the way providers capture, process, and receive reimbursement, brighthush delivers intelligent, data‑driven solutions that automate complex workflows, reduce claim denials, and accelerate cash flow. Our portfolio spans physician groups, hospitals, pharmacies, dental practices, and health systems across the United States and beyond.

We are proud to have earned the Great Place to Work® certification in both the U.S. and India for four consecutive years, a testament to our commitment to a high‑trust, high‑performance culture. At brighthush, diversity, inclusion, and belonging are not buzzwords—they are the foundation of our daily interactions, decision‑making, and innovation.

Why Join brighthush?

As a rapidly expanding organization, brighthush offers a dynamic environment where your ideas can shape product strategy, customer experience, and industry standards. You’ll work alongside cross‑functional teams—Product, Engineering, Implementation, Operations, Clinical, and Support—to deliver world‑class solutions that directly impact patient outcomes and provider revenue.

Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a vibrant community of thought leaders, mentors, and peers. We invest in continuous learning, provide access to industry conferences, and support certifications that advance your career.

Role Overview

The Senior Customer Success Manager – Revenue Cycle Management (RCM) Specialist is the strategic partner and trusted advisor for a portfolio of Prior Authorization customers. You will champion customer satisfaction, drive solution adoption, and ensure long‑term success by translating data insights into actionable recommendations. Your influence will shape how providers manage prior authorizations, optimize workflows, and ultimately improve reimbursement rates.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers, building deep relationships with executive and operational stakeholders.
• Own customer success by proactively monitoring health metrics, identifying risks, and orchestrating resolution before issues impact revenue or satisfaction.
• Lead end‑to‑end customer onboarding, including implementation support, adoption planning, and ongoing success initiatives that accelerate value realization.
• Conduct regular business reviews (EBRs/QBRs) to communicate performance metrics, highlight key accomplishments, and surface improvement opportunities.
• Monitor customer satisfaction, adoption, and engagement; develop and execute action plans that drive measurable outcomes.
• Collaborate cross‑functionally with Operations, Product, Implementation, Engineering, Clinical, and Support teams to advocate for customer needs and resolve complex issues.
• Identify opportunities for service expansion, additional solutions, or strategic growth within existing accounts, positioning brighthush as a long‑term revenue partner.
• Maintain accountability for assigned customer outcomes, retention, and long‑term partnership success.
• Assist in other duties as assigned, including market research, product feedback loops, and internal training.

Essential Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or a related field.
• 3+ years of experience in customer success, account management, or a related role within the healthcare technology space.
• Exceptional relationship‑building and customer engagement skills, with a proven track record of influencing executive stakeholders.
• Strong customer advocacy mindset—always putting the customer’s success first.
• Executive presence and professionalism, capable of communicating complex ideas clearly to diverse audiences.
• Excellent written and verbal communication, including the ability to craft compelling presentations and reports.
• Presentation and facilitation skills, comfortable leading workshops, training sessions, and business reviews.
• Active listening and consultative communication, turning customer feedback into actionable insights.

Preferred Skills & Experience

• Prior Authorization operations or workflow experience, with a deep understanding of payer processes and reimbursement workflows.
• Experience working with healthcare technology or SaaS solutions, including cloud‑based platforms.
• Knowledge of payer prior authorization processes and healthcare reimbursement workflows.
• Experience conducting Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Experience with Electronic Health Records (EHR) systems and integration best practices.
• Experience with CRM platforms.
• Experience using business intelligence and reporting tools to analyze data and drive decisions.
• Experience identifying workflow improvements through data analysis and process optimization.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s vision.
• Analytical Acumen – Proficiency in interpreting data, spotting trends, and recommending evidence‑based actions.
• Project Management – Skilled at coordinating cross‑functional initiatives, setting timelines, and ensuring deliverables.
• Customer‑Centric Mindset – Passion for solving problems and delivering measurable value to clients.
• Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving technology landscapes.
• Collaboration – Strong teamwork skills, fostering open communication across departments.
• Resilience – Ability to handle challenging situations, manage stress, and maintain a positive attitude.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Success Manager, you will have the chance to:

• Lead high‑impact initiatives that shape product roadmap and customer experience.
• Mentor junior team members, sharing best practices and fostering a culture of continuous improvement.
• Transition into specialized roles such as Customer Success Leadership, Product Management, or Solution Architecture.
• Earn industry certifications (e.g., Certified Revenue Cycle Professional, Certified Customer Success Manager) through our tuition reimbursement program.
• Attend global conferences, workshops, and hackathons to stay ahead of industry trends.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly virtual town halls and cross‑team stand‑ups.
• Monthly hackathons and innovation challenges.
• Open‑door leadership policy—your voice matters at every level.
• Inclusive hiring practices that celebrate diverse perspectives.
• Community outreach programs that give back to the healthcare ecosystem.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• 401(k) retirement savings plan with company match.
• Comprehensive medical, dental, and vision coverage.
• Paid time off (PTO) and paid holidays.
• Flexible work hours and remote work options.
• Pet care coverage, employee assistance program (EAP), and discounted services.
• Wellness stipend, gym membership discounts, and mental health resources.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to make a tangible impact on the healthcare revenue cycle? Join brighthush and help providers unlock their full potential. Submit your application today and become part of a team that values innovation, collaboration, and customer success.

Originally posted on brighthush