Senior Customer Success & Growth Manager – Championing Student Outcomes, Revenue Growth, and Strategic Partnerships in the EdTech Ecosystem at brighthush

About brighthush

brighthush is more than an education technology company – it is a movement that redefines how teachers, students, and entire school systems unlock learning potential. From our humble beginnings as a research‑driven startup, we have evolved into a national leader, delivering evidence‑based literacy, mathematics, and intervention programs that are backed by rigorous data, research, and an unwavering commitment to equity. Every day, our solutions empower educators to deliver personalized, adaptive instruction that translates into measurable student outcomes that matter.

Our impact is felt in thousands of schools and districts across the United States and beyond. At brighthush, we thrive on collaboration, continuous improvement, and a relentless focus on student success. Every team member is a catalyst for change, and every success story fuels our drive to push the boundaries of what’s possible in education.

Why This Role Matters

As the Senior Customer Success & Growth Manager, you will be the strategic architect of our customer experience engine. You will lead a high‑performing Customer Success team, design scalable operating models, and ensure that every partner fully realizes the value of our solutions. Your influence will shape product development, inform sales strategy, and directly impact student learning outcomes.

In this role, you will:

• Drive student success by ensuring our solutions are fully leveraged across classrooms.
• Build and mentor a data‑driven, collaborative team that thrives on continuous improvement.
• Partner with Sales, Product, and Engineering to align customer feedback with roadmap priorities.
• Champion a culture of ownership, empathy, and proactive problem‑solving.

Key Responsibilities

Lead and Inspire the Customer Success Team

• Recruit, coach, and develop a diverse group of Customer Success Managers (CSMs) and support staff. Build a culture of mentorship, accountability, and professional growth.
• Foster a collaborative environment that encourages knowledge sharing, cross‑functional collaboration, and a shared sense of purpose.
• Implement performance management processes that recognize excellence and identify development opportunities.

Design and Optimize the Operating Model

• Define processes, workflows, and performance metrics that enable scalable, high‑quality service delivery.
• Implement best practices for onboarding, adoption, and renewal, and continuously refine the model based on data and feedback.
• Champion automation and technology adoption to increase efficiency and reduce manual effort.

Drive Customer Health and Adoption

• Own the customer health scorecard, identify at‑risk accounts, and orchestrate proactive outreach.
• Ensure customers are fully engaged with our platform and achieving their learning objectives.
• Celebrate wins and milestones, turning data into stories that inspire and motivate.

Strategic Account Management

• Partner with key stakeholders in schools and districts to understand their strategic goals.
• Align our solutions with district priorities, identifying upsell or cross‑sell opportunities that add real value to educators and students.
• Develop and present business cases that demonstrate ROI and impact.

Data‑Driven Decision Making

• Leverage brighthush CRM and analytics dashboards to monitor KPIs, generate insights, and report on team performance to senior leadership.
• Translate data into actionable recommendations that drive continuous improvement.
• Champion a culture of experimentation, learning, and rapid iteration.

Change Management

• Lead organizational change initiatives, including new tool rollouts, process improvements, and cultural shifts.
• Communicate vision and benefits clearly to all stakeholders, ensuring smooth adoption and minimal disruption.
• Provide training and support to ensure teams are equipped to embrace new ways of working.

Stakeholder Collaboration

• Work closely with Product, Marketing, and Sales to provide customer feedback, influence roadmap decisions, and create joint success stories.
• Act as the voice of the customer in cross‑functional meetings, ensuring that user needs are reflected in product development.

Continuous Improvement

• Identify gaps in training, resources, or support, and develop solutions to enhance the customer experience.
• Champion a culture of experimentation, learning, and rapid iteration.

Compliance & Risk Management

• Ensure all customer interactions comply with data privacy regulations (FERPA, GDPR, etc.) and internal policies.
• Safeguard the trust of educators and students by maintaining the highest standards of data security.

Essential Qualifications

• 7+ years of progressive experience in Customer Success, Account Management, or a related field.
• 5+ years of proven leadership, managing teams of 10+ professionals.
• Deep familiarity with CRM platforms (brighthush CRM preferred) and data‑driven dashboards.
• Strong commercial acumen: ability to translate customer needs into revenue opportunities.
• Demonstrated success in leading through change, implementing new processes, and driving adoption.
• Excellent communication skills, both written and verbal, with the ability to influence cross‑functional teams.
• Experience in the education technology sector is highly desirable.
• Bachelor’s degree in Business, Education, or a related field (MBA or advanced degree preferred).

Preferred Qualifications

• Experience managing Customer Success in a SaaS or cloud‑based environment.
• Track record of building and scaling high‑performance teams in a remote or hybrid setting.
• Proficiency in data analysis tools (e.g., brighthush analytics suite) and advanced Excel skills.
• Knowledge of educational standards, curriculum frameworks, and district‑level operations.
• Experience with customer health scoring models and churn mitigation strategies.
• Strong project management skills, with experience using Agile or similar methodologies.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operations.
• Leadership & Coaching: Inspire, mentor, and develop talent to achieve collective goals.
• Customer‑Centric Mindset: Deep empathy for educators and students, and a passion for driving impact.
• Analytical Rigor: Translate data into actionable insights and measurable outcomes.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Collaboration: Build strong relationships across product, sales, marketing, and operations.
• Communication: Articulate complex ideas clearly to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As Senior Customer Success & Growth Manager, you will:

• Lead cross‑functional projects that expose you to product strategy, data science, and educational research.
• Participate in leadership development programs, including executive coaching and mentorship.
• Attend industry conferences, webinars, and workshops to stay ahead of EdTech trends.
• Contribute to thought leadership pieces, white papers, and case studies that showcase our impact.
• Advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Chief Customer Officer.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to student success. Key highlights include:

• Fully remote, flexible work arrangements across the United States.
• Inclusive, diverse, and supportive team environment.
• Regular virtual town halls, team‑building events, and open‑door leadership communication.
• Access to cutting‑edge tools and resources that empower you to do your best work.
• Recognition programs that celebrate milestones, innovations, and customer wins.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for senior leadership in EdTech.
• Performance‑based bonuses tied to team and company metrics.
• Equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a tangible difference in the lives of students and educators? Submit your application through our careers portal or click the link below to join the brighthush team.

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Join brighthush – Where Impact Meets Innovation

At brighthush, you will be part of a mission‑driven organization that values curiosity, collaboration, and continuous learning. If you are a visionary leader with a passion for customer success and a track record of driving growth in a technology‑enabled education environment, we want to hear from you. Together, we can shape the future of learning and create brighter outcomes for students everywhere.