Strategic Customer Success Manager – Enterprise EUC & Digital Workplace Solutions – Remote (Texas/Georgia)

About brighthush

brighthush is a global leader in digital workplace solutions, empowering organizations to deliver secure, personalized, and high‑performance experiences to their employees. With a portfolio that spans unified endpoint management, secure access, virtual desktop infrastructure, and intelligent analytics, brighthush is at the forefront of the next generation of workplace technology. Our mission is to transform how people work by combining cutting‑edge technology with a customer‑centric mindset, ensuring every interaction is seamless, secure, and scalable.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or an emerging talent, you’ll find an environment that encourages curiosity, rewards initiative, and supports your career aspirations. From flexible remote work arrangements to comprehensive wellness programs, we’re committed to creating a workplace where you can thrive both personally and professionally.

Role Overview

As a Strategic Customer Success Manager at brighthush, you will be the linchpin between our customers and our product teams. You’ll own the end‑to‑end customer journey, ensuring that each client achieves maximum value from our EUC (Enterprise Unified Communications) portfolio. Your deep technical knowledge, combined with a passion for building lasting relationships, will drive adoption, satisfaction, and ultimately, revenue growth.

Key Responsibilities

• Customer Success Planning: Design and execute comprehensive success plans tailored to each client’s business objectives, technology stack, and growth trajectory.
• Strategic Relationship Building: Serve as the primary point of contact for senior stakeholders, cultivating trust and positioning brighthush as a strategic partner.
• Product Adoption & Optimization: Lead adoption workshops, training sessions, and best‑practice sharing to accelerate the use of Workspace ONE UEM, Access, Horizon, and Intelligence.
• Data‑Driven Insights: Leverage analytics from Workspace ONE Intelligence and ServiceNow to surface actionable insights, identify upsell opportunities, and pre‑empt potential issues.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to ensure a seamless handoff, timely resolution of escalations, and continuous feedback loop.
• Travel & On‑Site Engagement: Travel up to 20% to client sites, especially in the Dallas‑Fort Worth metroplex, to conduct on‑site workshops, demos, and executive briefings.
• Documentation & Knowledge Sharing: Maintain detailed account records, success metrics, and case studies that showcase ROI and best practices.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent professional experience).
• Minimum of 3–5 years of experience in customer success, technical account management, or enterprise software support, preferably within the EUC or digital workplace domain.
• Hands‑on experience with VMware’s EUC portfolio (Workspace ONE UEM, Access, Horizon, Intelligence) or equivalent platforms such as Microsoft Intune, Microsoft 365, Apple Business Manager, and Android Enterprise.
• Strong understanding of identity & access management solutions, including Microsoft Entra ID, Okta, and Azure AD.
• Proficiency in ServiceNow, Google Workspace, and other collaboration tools.
• Excellent communication skills in English, both written and verbal, with the ability to articulate complex technical concepts to non‑technical audiences.
• Proven track record of driving product adoption, achieving renewal targets, and delivering measurable business outcomes.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Advanced certifications such as VMware Certified Professional (VCP), Microsoft Certified: Modern Desktop Administrator Associate, or Okta Certified Administrator.
• Experience managing enterprise‑scale deployments across multiple regions or industries.
• Knowledge of cybersecurity best practices, compliance frameworks (GDPR, HIPAA, SOC 2), and data privacy regulations.
• Previous experience in a SaaS or cloud‑based product environment.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.

Skills & Competencies

• Technical Acumen: Deep understanding of endpoint management, secure access, virtual desktop infrastructure, and analytics.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable strategies.
• Project Management: Skilled at coordinating cross‑functional initiatives, setting milestones, and ensuring on‑time delivery.
• Influence & Negotiation: Comfortable engaging with C‑level executives, negotiating renewal terms, and advocating for customer needs.
• Adaptability: Thrives in a dynamic environment, quickly learning new technologies and processes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we deliver. As a Customer Success Manager, you will:

• Progress to senior or director roles within the Customer Success organization, overseeing larger accounts and leading strategic initiatives.
• Transition into product management, sales engineering, or technical consulting, leveraging your deep product knowledge and customer insights.
• Participate in continuous learning programs, including vendor‑certified courses, internal workshops, and industry conferences.
• Benefit from mentorship programs that pair you with seasoned leaders across the organization.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Our remote teams enjoy:

• Fully equipped home office stipend to ensure a productive workspace.
• Regular virtual town halls, hackathons, and team‑building events.
• Inclusive hiring practices that celebrate diversity in all its forms.
• A transparent communication style, with open channels to leadership and peers.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base Salary: $137,362 – $228,937 per year, commensurate with experience and performance.
• Bonus & Incentives: Performance‑based bonuses tied to customer success metrics and company growth.
• 401(k) Matching: Up to 4% company match to help you build long‑term wealth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match and additional retirement savings options.
• Professional Development: Reimbursement for certifications, conferences, and training courses.
• Employee Assistance Program: Confidential counseling and support services.
• Flexible Work Arrangements: Remote work with optional on‑site collaboration as needed.

How to Apply

Ready to elevate your career and make a tangible impact on the future of digital workplaces? Submit your application through our career portal or click the link below to start the process.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building technology; we’re shaping the way people work, collaborate, and innovate. If you’re a driven, customer‑focused professional with a passion for EUC solutions and a desire to grow within a forward‑thinking organization, we want to hear from you. Join us, and together we’ll create secure, personalized, and transformative digital experiences for businesses worldwide.