Senior Customer Success Manager – Accelerating Growth & Adoption for B2B SaaS Platforms

Introduction

Welcome to brighthush, the industry‑leading pipeline AI platform that empowers go‑to‑market (GTM) teams to automate growth at scale. By unifying data, insights, actions, and outcomes, we give B2B enterprises a single, seamless view that drives account‑based marketing (ABM) strategies with confidence. Thousands of organizations trust brighthush to maximize revenue, eliminate waste, and consolidate their data and tech stacks—all within one powerful platform.

At brighthush, we are as passionate about nurturing careers as we are about building world‑class technology. We invest heavily in our people, our culture, and the communities we serve. Recognized repeatedly as one of the best places to work in the San Francisco Bay Area by Fortune and one of the top companies to sell for by Selling Power, we are proud to have offices in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.

About the Role

The Senior Customer Success Manager is a strategic partner to our clients, responsible for growing, supporting, and renewing adoption of brighthush solutions. You will work closely with senior marketing stakeholders to deliver measurable value, accelerate time to live, and provide B2B digital business expertise that drives tangible outcomes.

Key Responsibilities

• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing leaders.
• Drive adoption and value realization of the brighthush platform, measured through usage metrics, customer outcomes, and goal attainment.
• Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities.
• Identify and support expansion opportunities within the customer base in collaboration with new business teams.
• Lead customer onboarding and project manage ongoing initiatives, ensuring timely resolution of issues through cross‑functional coordination.
• Advocate for customers internally while maintaining deep expertise in brighthush products, industry trends, and the competitive landscape.
• Develop customer success stories, case studies, and references that demonstrate measurable impact.

Essential Qualifications

• 3–5 years of experience in strategic account management, customer success, or similar roles supporting SaaS customers.
• Demonstrated success driving expansion through upsell and cross‑sell motions in partnership with sales teams.
• Strong experience coordinating cross‑functional teams and leading complex, multi‑stakeholder initiatives.
• Deep familiarity with sales and marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools.
• Proven ability to lead technical or process‑driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI.

Preferred Qualifications

• Experience in the B2B SaaS space, particularly within ABM or marketing technology platforms.
• Track record of building and scaling customer success programs in a high‑growth environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication skills in both written and verbal formats, with the ability to influence at all levels.
• Comfortable working in a fast‑paced, dynamic culture that values experimentation and continuous improvement.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush capabilities.
• Relationship Management – Building trust and credibility with senior stakeholders.
• Project Management – Managing multiple initiatives simultaneously while meeting deadlines.
• Data‑Driven Decision Making – Leveraging analytics to measure success and identify growth opportunities.
• Collaboration – Working effectively with sales, product, engineering, and marketing teams.
• Problem Solving – Quickly diagnosing issues and crafting innovative solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, leading a global team and shaping strategy.
• Participate in leadership development programs that cover executive coaching, strategic planning, and cross‑functional collaboration.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in ABM, AI, and SaaS.
• Receive mentorship from senior leaders who have built successful careers in technology and customer success.
• Contribute to internal knowledge bases, creating playbooks, best‑practice guides, and training materials that benefit the entire organization.

Work Environment & Culture

Our culture at brighthush is built on transparency, collaboration, and a relentless focus on customer impact. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard. Whether you work from one of our global offices or remotely, you’ll find a supportive community that values work‑life balance, continuous learning, and innovation.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage with up to 100% employee premium coverage.
• Flexible paid time off (PTO) and paid holidays.
• Robust mental health and wellness resources, including counseling and mindfulness programs.
• 401(k) retirement plan with pre‑tax, after‑tax, and Roth options, plus company matching.
• Short‑term and long‑term disability coverage, life insurance, and other supplemental benefits.

Diversity, Equity, and Inclusion at brighthush

We are committed to creating a workplace culture that values and celebrates diversity in all its forms. Everyone brings unique experiences, perspectives, and identities to the table, and we strive to build a community where every individual feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we ensure that every individual has an equal opportunity to succeed and grow, regardless of gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status.

We do not automatically disqualify applicants with criminal records and will consider each applicant on a case‑by‑case basis. We recognize that true diversity and inclusion requires ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all.

How to Apply

If you are passionate about driving customer success, thrive in a fast‑paced environment, and want to be part of a company that values innovation and impact, we encourage you to apply. Join us in building a community where we can learn from each other, celebrate our differences, and work together to transform the future of B2B marketing technology.